<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ScottC:
Oh, me too, and many times (at least in a third of all my phone bookings) someone at BA screws up and I have to correct it which to me proves that it's certainly possible THEY made the mistake. But once again, in situations like this I would expect BA to take the blame and sort it out. </font>
I think we will have to agree to disagree on this!
Yes, it is possible BA made a mistake but by an equal measure CT
could have made the mistake. I would assume that when the agent read the details back to CT then they were reading from a confirmed res. It would involve a bit of shenanigans to go back in to the booking and change the date. If they did then I would assume that Amadeus has some sort of log of changes made to a booking.
You must be unlucky to have so many errors with your reservations. The last time I had a problem with a telephone reservation was about 3 years ago when BA tried to charge me more miles for a booking than had been agreed.
Unfortunatley BA do not record calls to the call centre. If they did,it would have been a simple task of pulling out the recording associated with CT's booking. There would then be doubt about who said what.
I'm sure CT-UK has learned a valuable lesson - check your tickets!!
P.S. Did you get out of the wrong side of the bed this morning?
Stop giving
Maws22 such a hard time. He/she has their opinion and you have yours. We don't wnat to scare away our unoffcial Exec Club lurker do we?
[This message has been edited by Gaza (edited 05-15-2003).]