I guess we've all been in similar (albeit not quite so life threatening ) situations with regards mistakes in bookings made over the phone- but it does beg the question, what do you do in these situations when the calls are not recorded? its really down to your word over theirs... and I guess the problem with bending the rules is where do you draw the line?

My only experience with this was in the Air Miles days when I booked a last minute ticket for my mum to come up to visit me, issued as a TOD becuase of the time constraint, she got to the airport and its booked for the following month... 'but the reservation is for June, not May'... 'oh yeah, so why is it rushed through as a TOD with a note in the booking indicating as such then?' luckily I had them in that case, but it could quite easily have been a differnt story...

...and if anyone wants to discuss that or anything else in greater details I'm going to be bored in the Concorde Room from about 6-10pm tomorrow . Come say hi!