Jul 29, 2020, 12:54 am
Last edit by: oliver2002
If any of your flights in the reservation are cancelled or changed significantly, you can change/refund the ticket as per the section 4.1.2 in this document: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_143775.pdf
If you still want to fly as (re)booked after a schedule change, you need to reconfirm the reservation with a certain number of days as show here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147814.pdf
If you want to change your ticket due to the uncertanty associated with the Covid 19 pandemic, two kinds of waivers are available which are explained here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147655.pdf
Any changes are best done by the agency that booked your ticket. If you booked directly with LH they will handle the rebooking/reissue and/or refunds. This should be done by calling in. Online functionality of LH.com is rather poor.
If you still want to fly as (re)booked after a schedule change, you need to reconfirm the reservation with a certain number of days as show here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147814.pdf
If you want to change your ticket due to the uncertanty associated with the Covid 19 pandemic, two kinds of waivers are available which are explained here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147655.pdf
Any changes are best done by the agency that booked your ticket. If you booked directly with LH they will handle the rebooking/reissue and/or refunds. This should be done by calling in. Online functionality of LH.com is rather poor.
Covid19: LH Group general waiver to rebook flights
May 11, 2020 | 2:56 am
#602
Join Date: Apr 2019
Location: MUC
Programs: SQ *G, UA *G, BA Gold, Hyatt Globalist
Posts: 40
LH group but excluding austrian and brussels airlines: https://newsroom.lufthansagroup.com/...f-2ab7f360f236
May 11, 2020 | 4:58 am
#603
Join Date: Feb 2014
Programs: Star Alliance Gold, AS MVP
Posts: 1,015
LH group but excluding austrian and brussels airlines: https://newsroom.lufthansagroup.com/...f-2ab7f360f236
Thanks!
May 11, 2020 | 5:32 am
#604
Join Date: Dec 2009
Posts: 2,604
LH group but excluding austrian and brussels airlines: https://newsroom.lufthansagroup.com/...f-2ab7f360f236
May 11, 2020 | 9:25 am
#605
Join Date: Dec 2009
Posts: 1,999
I'm trying to understand my options if I was to book one of the cheap PE or C offers from Amsterdam to Asia.
If I book the ticket tomorrow for travel in October 2020, can I get the ticket value back as a credit voucher and use for a totally different booking if I change my mind before the end of August? Or am I limited to changing the dates (with same origin and destination) and fare availability as of the day I want to rebook?
If I book the ticket tomorrow for travel in October 2020, can I get the ticket value back as a credit voucher and use for a totally different booking if I change my mind before the end of August? Or am I limited to changing the dates (with same origin and destination) and fare availability as of the day I want to rebook?
May 11, 2020 | 9:46 am
#606
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 13,906
The first, as I understand it.
But obviously, there is likely to be a fare difference to be paid if your new ticket is more expensive than what you already paid for ex AMS ticket.
But obviously, there is likely to be a fare difference to be paid if your new ticket is more expensive than what you already paid for ex AMS ticket.
May 12, 2020 | 7:28 am
#607
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB
Posts: 14,215
I received this response by email
ear Dj
Thank you for your email.
As we checked for booking: JJ45T3K.
Please be informed that the normal refund process may take 45-60 working days.
However, your request is registered and we regret to inform you that the time of processing the refund may be delayed which we unable to guarantee about the refund period.
We are sorry for your inconvenience and thank you for your understanding.
Best regards,
XXXXX
ear DjThank you for your email.
As we checked for booking: JJ45T3K.
Please be informed that the normal refund process may take 45-60 working days.
However, your request is registered and we regret to inform you that the time of processing the refund may be delayed which we unable to guarantee about the refund period.
We are sorry for your inconvenience and thank you for your understanding.
Best regards,
XXXXX
May 12, 2020 | 3:37 pm
#608
Join Date: Apr 2020
Programs: None
Posts: 45
That's what I thought too. Even if we don't choose vouchers, we are not getting the money back anytime soon. It's interest free loan to them one way or the other. Expect the delay to be longer if there are hiccups in restarting the flights in June as planned a few days back. Also, delays because of delay in bailout money.
May 12, 2020 | 5:06 pm
#609
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
I called Lufthansa today and spoke to a lovely girl since I needed to record more proof for my refund.
Email does not show anything about refund, and since LH has lied before you never know.
Even if they have confirmed it over phone 10 times, who knows if they suddenly act like nothing in a few months.
Now I have everything recorded a few times on different hard-drives and if they want to screw me over, it might be something for Youtube.
Not sure if it was illegal or not. I don't live in Germany so not sure if the law applies to me but who cares. Ain't gonna get the chair for recording an innocent call, lol.
However I said to her I understand they are using peoples money to 'survive'. SK is doing pretty much the same at the moment to many people.
She declined this was the fact tho, kinda cute.
Still, I got some information for all you peeps waiting for Lufthansa money.
We can expect the money somewhat around the end of this year (Nov-Dec). Some people will get it earlier but their focus now is not on refunds.
So enjoy your free lending to Lufthansa.
Have a nice day!
Email does not show anything about refund, and since LH has lied before you never know.
Even if they have confirmed it over phone 10 times, who knows if they suddenly act like nothing in a few months.
Now I have everything recorded a few times on different hard-drives and if they want to screw me over, it might be something for Youtube.
Not sure if it was illegal or not. I don't live in Germany so not sure if the law applies to me but who cares. Ain't gonna get the chair for recording an innocent call, lol.
However I said to her I understand they are using peoples money to 'survive'. SK is doing pretty much the same at the moment to many people.
She declined this was the fact tho, kinda cute.
Still, I got some information for all you peeps waiting for Lufthansa money.
We can expect the money somewhat around the end of this year (Nov-Dec). Some people will get it earlier but their focus now is not on refunds.
So enjoy your free lending to Lufthansa.
Have a nice day!
May 13, 2020 | 4:55 am
#610
Join Date: Jan 2003
Location: London, UK
Posts: 6,044
Today the European Commission reaffirmed not only the right to a refund, but also the right to be reaccommodated at another time on the original route, for no extra money:
Full link here, with a lot more info:
https://ec.europa.eu/commission/pres...l/en/ip_20_854
Under EU rules, travellers have the right to choose between vouchers or cash reimbursement for cancelled transport tickets (plane, train, bus/coach, and ferries) or package travel. While reaffirming this right, the Commission's recommendation aims to ensure that vouchers become a viable and more attractive alternative to reimbursement for cancelled trips in the context of the current pandemic, which has also put heavy financial strains on travel operators. The voluntary vouchers should be protected against insolvency of the issuer, with a minimum validity period of 12 months, and be refundable after at most one year, if not redeemed. They should also provide passengers sufficient flexibility, should allow the passengers to travel on the same route under the same service conditions or the travellers to book a package travel contract with the same type of services or of equivalent quality. They should also be transferable to another traveller.
https://ec.europa.eu/commission/pres...l/en/ip_20_854
May 13, 2020 | 7:05 am
#611
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB
Posts: 14,215
Today the European Commission reaffirmed not only the right to a refund, but also the right to be reaccommodated at another time on the original route, for no extra money:
Full link here, with a lot more info:
https://ec.europa.eu/commission/pres...l/en/ip_20_854
Full link here, with a lot more info:
https://ec.europa.eu/commission/pres...l/en/ip_20_854
How will this be enforced?
May 13, 2020 | 7:08 am
#612
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Location: Istanbul, Turkey
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May 13, 2020 | 7:53 am
#613
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Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB
Posts: 14,215
May 13, 2020 | 7:59 am
#614
Join Date: Dec 2017
Location: VIE
Programs: A3*G
Posts: 102
As far as I understand, not really at all? The actual text of the recommendation includes these final provisions, so I'd interpret this as a Commission wish list:
Source: https://ec.europa.eu/info/sites/info...ouchers_en.pdf (emphasis mine)
Of course, that concerns the content of the Recommendation (the voucher option). Pre-existing EU law (EC261/2004 and so on, including your right to reimbursement) remains valid and unchanged by this and is, as always, enforced by the National Enforcement Bodies and the court system.
21. Consumer and passenger organisations at Union and national level should encourage travellers and passengers to accept, instead of reimbursement in money, vouchers that present the characteristics, and benefit from the insolvency protection, described in this Recommendation.
22. Business, consumer and passenger organisations at Union and national level, and Member States authorities, including their national enforcement bodies, should contribute to informing all parties concerned about this Recommendation and cooperate towards its implementation.
22. Business, consumer and passenger organisations at Union and national level, and Member States authorities, including their national enforcement bodies, should contribute to informing all parties concerned about this Recommendation and cooperate towards its implementation.
Of course, that concerns the content of the Recommendation (the voucher option). Pre-existing EU law (EC261/2004 and so on, including your right to reimbursement) remains valid and unchanged by this and is, as always, enforced by the National Enforcement Bodies and the court system.
May 14, 2020 | 2:35 am
#615
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 13,906
Wauw, you certainly apply a generous interpretation. It is a recommendation (as stated above it is a 'wish list' from the EU Commission) and only applies if the traveller accepts a voucher.There is nothing in the statement that changes the right of the pax under EU Reg. 261/04 in respect to rebooking to a later date at the convenience of the pax (to be more clear, rebooking to a later date at the convenience of pax is subject to payment of possible fare difference).