I received this response by email

ear Dj
Thank you for your email.
As we checked for booking: JJ45T3K.
Please be informed that the normal refund process may take 45-60 working days.
However, your request is registered and we regret to inform you that the time of processing the refund may be delayed which we unable to guarantee about the refund period.
We are sorry for your inconvenience and thank you for your understanding.
Best regards,
XXXXX