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Global Entry Renewal Information and Processing Timelines

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Old Sep 7, 2015, 8:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:

Archived: Global Entry Renewal [2013-2018]




Global Entry Reapplication / Renewal (required every 5 years)

You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.

You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.

The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________

Important:

1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.

Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.

2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.

Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).

Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.

After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.

Extension of current Global Entry:

If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.

Decisions on your application:

1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.

2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.

3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.

If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.

Notification of Conditional Approval:
Global Entry
Aug 28, 2015

WILLISTON, VT
PO BOX 946
Williston, VT 05495
US

JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US

Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":

We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.

In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.

You must bring the following original documents with you to the enrollment center:
  • A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
  • A permanent resident card (if applicable);
  • Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
When you visit the Enrollment Center, we will review your application and any additional information you provide at that time. We will verify your identity, review your documentation, and take your fingerprints and photograph. Finally, we will explain the terms and conditions of the Global Entry program and answer any questions or concerns you may have.

Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.

Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.

Respectfully,

(unsigned)

Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection

Note: names and numbers used herein are fictitious
You can check the status of your application from your TTP Website dashboard, which is displayed after you login. If you applied through GOES, you can find migration instructions here. Please DO NOT submit a new application as you will be liable for any additional fees incurred per the non-refundable terms and conditions you agree to prior to making payment.

If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.

The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.

[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.

If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.

Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.

You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.

Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.

If your reapplication is approved, you will generally be notified quickly.

Your Global Entry Program Number / TT# and your PASSID will not change.

Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)

Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste




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Global Entry Renewal Information and Processing Timelines

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Old Oct 27, 2019 | 8:26 pm
  #886  
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Originally Posted by joshwex90
To all those who said they received a notification of renewal - did you receive an email or did you login to check? According to what I'm seeing, they say they no longer send messages so I just need to periodically login and check, but wanted to see if others were having different experiences.
As of today still, they were still sending emails out notifying a TTP application status change for those going from conditional to final approval at least. Same as the week before too. Whats weird is that even after the renewals finalized this month, some (already) renewed GE members got emails about GE interviews offered in new locations:

Dear Global Entry Applicant,

In lieu of scheduling an appointment at a Global Entry Enrollment Center, you have the unique opportunity to interview for Global Entry when you return from your next international trip at one of several international airports in the United States and Canada. Enrollment on Arrival is ONLY available if you are arriving from an international trip and will be completed during the arrival process.

What is Enrollment on Arrival? With Enrollment on Arrival, Global Entry applicants who areconditionally approved can complete their interviews, the last step of the Global Entry process, while they are clearing through United States Customs and Border Protection or Preclearance. This option is now available at:

.....
New GE cards arrived without any request needed from applicant. Same as always for those eligible for GE cards.
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Old Oct 28, 2019 | 10:23 am
  #887  
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got my email today reporting 'status change', 154 days later, FINALLY conditionally approved for renewal.

since I don't live in a city with an interview location, the next hurdle will be finding an available time in a place where I'll be which has CBP interviews...which appears to also be a mess. ugh.

Originally Posted by Moriarty
Just received notification today:

"We are pleased to inform you that your U.S. Customs and Border Protection (CBP), Global Entry program membership has been approved. You can begin using the program immediately."

151 days!
congrats. since it took me 154, do I win a prize?
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Last edited by TWA884; Oct 28, 2019 at 10:39 am Reason: Merge consecutive posts by the same member; please use the multi-quote function. Thank you.
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Old Oct 28, 2019 | 3:49 pm
  #888  
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Originally Posted by leavedacannoli
there appear to be two random queues:
1. Approval in 4-5 biz days with no interview
2. Approval in 150+ days with or without interview
No rhyme or reason.
If you are at day 90, you are in the long queue
. GE benefits will work for 1 year post-expiration date.
. . . If you have applied for renewal before expiration.
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Old Oct 28, 2019 | 7:57 pm
  #889  
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Another datapoint (Dutch citizen), received the TTP Application Status Change email today, 2 hours ago:

We are pleased to inform you that your U.S. Customs and Border Protection (CBP), Global Entry program membership has been approved. You can begin using the program immediately.

152 Days
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Old Oct 29, 2019 | 6:38 am
  #890  
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Originally Posted by TomMM
I have my renewal meeting scheduled for month but just realized I can do the renewal interview next week at ORD when I return from FRA. Anybody know if my scheduled appointment would prevent the renewal on arrival? Cant
imagine it would....
Having a scheduled appointment for renewal or initial GE membership interview doesnt prevent the ability of the conditionally-approved (renewal or new) applicant of using the enrollment on arrival path prior to the scheduled appointment date.

For ORD GE enrollment on arrival, renewal and initial GE applicants are handled at the same area as is common at relevant airports for enrollment on arrival and the length of the wait in terms of number of applicants and time for applicants to be processed can vary. And at ORD too especially if having to make a relatively tight connection for flights departing from Terminals 1/2/3 the lines for enrollment on arrival may be such that a GE renewal applicant able to use GE may want to skip the enrollment on arrival service and do it on a different day. ORD used to have very limited hours for enrollment on arrival but they seem to be doing enrollment on arrival over longer hours than used to be applicable.
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Old Oct 29, 2019 | 6:49 am
  #891  
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Originally Posted by GUWonder

For ORD GE enrollment on arrival, renewal and initial GE applicants are handled at the same area — as is common at relevant airports for enrollment on arrival — and the length of the wait in terms of number of applicants and time for applicants to be processed can vary. And at ORD too — especially if having to make a relatively tight connection for flights departing from Terminals 1/2/3 — the lines for enrollment on arrival may be such that a GE renewal applicant able to use GE may want to skip the enrollment on arrival service and do it on a different day. ORD used to have very limited hours for enrollment on arrival but they seem to be doing enrollment on arrival over longer hours than used to be applicable.
Well i’ll find out in about 4.5 hours.

Update: Did my interview had to wait about 10 minutes. The officer said she would approve my renewal once my fingerprint check came back. Got the approval email about 30 minutes later.

Last edited by TomMM; Oct 29, 2019 at 12:25 pm
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Old Oct 29, 2019 | 4:02 pm
  #892  
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Originally Posted by GUWonder
As of today still, they were still sending emails out notifying a TTP application status change for those going from conditional to final approval at least. Same as the week before too. Whats weird is that even after the renewals finalized this month, some (already) renewed GE members got emails about GE interviews offered in new locations:



New GE cards arrived without any request needed from applicant. Same as always for those eligible for GE cards.
Thanks funnily enough it came today
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Old Oct 31, 2019 | 11:29 pm
  #893  
 
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More than 1 year old global entry applicatiob

Can you submit second global entry application while one is in pending review?

I am on visa and I applied for global entry more than year ago (Apr 2018). I need to complete verification in India, which I didn't do yet.

My application still shows as "Pending Review". My address, job have changed since then. Is there an option to fill in new application? I can't find it online. Or a customer care to reach out via email or phone? Thanks.
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Old Nov 1, 2019 | 12:28 am
  #894  
 
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Originally Posted by thrw
Can you submit second global entry application while one is in pending review?

I am on visa and I applied for global entry more than year ago (Apr 2018). I need to complete verification in India, which I didn't do yet.

My application still shows as "Pending Review". My address, job have changed since then. Is there an option to fill in new application? I can't find it online. Or a customer care to reach out via email or phone? Thanks.
First, no. You can't.
Some questions: was this a renewal or initial application?
Are you a US citizen?
Do you reside outside the US?
Last: if you scroll back quite a bit someone did post the correct phone number and menu options for GE hotline/CBP. BUT I can tell you I have tried, and lately the calls don;t even go through - it's like making a call to 1980 - fast busy signal and then cuts off.

Good luck. I'm sure others on here will be able to clarify for you.

(Day 142 awaiting 2nd GE renewal)
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Old Nov 1, 2019 | 3:57 am
  #895  
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Originally Posted by thrw
Can you submit second global entry application while one is in pending review?

I am on visa and I applied for global entry more than year ago (Apr 2018). I need to complete verification in India, which I didn't do yet.

My application still shows as "Pending Review". My address, job have changed since then. Is there an option to fill in new application? I can't find it online. Or a customer care to reach out via email or phone? Thanks.
I believe the old one is still active in the system. I would expect either you can continue with it, or you must contact CBP and have it killed.
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Old Nov 1, 2019 | 8:09 am
  #896  
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Originally Posted by thrw
Can you submit second global entry application while one is in pending review?

I am on visa and I applied for global entry more than year ago (Apr 2018). I need to complete verification in India, which I didn't do yet.

My application still shows as "Pending Review". My address, job have changed since then. Is there an option to fill in new application? I can't find it online. Or a customer care to reach out via email or phone? Thanks.
I assume you still have access to the email address you used? It is very possible to update this information at the interview, once that is scheduled. Hopefully CBP would understand that some people change their address and/or job during the (now lengthy) review process.
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Old Nov 1, 2019 | 5:39 pm
  #897  
 
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Here is a data point on renewing an expired Global Entry.

Summary:

Global Entry Expired in March 2019. Applied for renewal in May 2019. Just got my approval today (1 Nov 2019). About 5 months to get a renewal on an expired GE approved. However was not required to schedule an interview. I'm all approved and ready to go.

Detail:

I had been living/working in Asia 2014 - 2018. Got the GE in 2014 and also got the APEC Business Travel Card (ABTC) sometime afterwards to go through the priority immigration lines. That was a real life saver as some of the SE Asian countries immigration lines can be quite long. I finished my 4-year overseas assignment in June 2018 and really didn't travel much at all afterwards. Boneheaded out and didn't pay attention that my GE expired March 2019. Found out in April when I was going on an overseas flight for work and didn't get my TSA-pre on a domestic connecting flight. Looked at my card, "Doh!" expired. Luckily I had gotten another APEC card 6 months before the GE expire date so I had an ABTC that still had an expiration date in 2022. Although not sure it's still valid if GE is expired, but it worked in Manila, Singapore, Bangkok, and Seoul.

Got back from the overseas trip and applied for GE renewal in late May. I had read that there was a big backlog so wasn't sure how long my renewal of expired GE would take. It was 5 months to get it approved. My bad for not putting the renewal in before the expire date. I thought for sure that I would move from 'pending' to 'conditional approval' and have to schedule and interview, but apparently not. The status on the TTP dashboard is 'Approved' and in the approval letter is says "You can begin using the program immediately." I assume they will be sending me another card. I sort-of hoping to have to go in and get a new picture as I've lost about 40 pounds since I got the picture last time and look a lot better. :-)

Last edited by GotSeoul; Nov 1, 2019 at 5:48 pm
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Old Nov 2, 2019 | 8:34 pm
  #898  
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I might have the record for now. My renewal was just approved 157 days after it was submitted (May 29 -> November 2), with no re-interview required.
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Old Nov 5, 2019 | 11:01 am
  #899  
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I just applied for my second renewal at about 360 days out from my expiration.

Wish me luck!!
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Old Nov 5, 2019 | 1:56 pm
  #900  
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Originally Posted by cheltzel
I just applied for my second renewal at about 360 days out from my expiration.

Wish me luck!!
You have about a 2/3 chance of getting your renewal approved in about 10 days, and about a 1/3 chance of your renewal taking several months (currently about five months). Do let us know what happens in your case.
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