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Global Entry Renewal Information and Processing Timelines

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Old Sep 7, 2015, 8:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:

Archived: Global Entry Renewal [2013-2018]




Global Entry Reapplication / Renewal (required every 5 years)

You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.

You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.

The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________

Important:

1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.

Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.

2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.

Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).

Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.

After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.

Extension of current Global Entry:

If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.

Decisions on your application:

1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.

2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.

3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.

If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.

Notification of Conditional Approval:
Global Entry
Aug 28, 2015

WILLISTON, VT
PO BOX 946
Williston, VT 05495
US

JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US

Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":

We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.

In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.

You must bring the following original documents with you to the enrollment center:
  • A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
  • A permanent resident card (if applicable);
  • Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
When you visit the Enrollment Center, we will review your application and any additional information you provide at that time. We will verify your identity, review your documentation, and take your fingerprints and photograph. Finally, we will explain the terms and conditions of the Global Entry program and answer any questions or concerns you may have.

Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.

Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.

Respectfully,

(unsigned)

Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection

Note: names and numbers used herein are fictitious
You can check the status of your application from your TTP Website dashboard, which is displayed after you login. If you applied through GOES, you can find migration instructions here. Please DO NOT submit a new application as you will be liable for any additional fees incurred per the non-refundable terms and conditions you agree to prior to making payment.

If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.

The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.

[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.

If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.

Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.

You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.

Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.

If your reapplication is approved, you will generally be notified quickly.

Your Global Entry Program Number / TT# and your PASSID will not change.

Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)

Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste




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Global Entry Renewal Information and Processing Timelines

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Old Jul 14, 2019 | 11:22 am
  #526  
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Originally Posted by TWA884
Which means that you will be receiving Global Entry benefits till August and September.
Absolutely but I’d kind of like it resolved before August/September 2020. 😀 All kidding aside it is good that they build in a six month buffer......just in case. Thanks for the reminder.
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Old Jul 15, 2019 | 2:31 pm
  #527  
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I applied for a renewal on April 13, 2019, and when I flew back into the US from Istanbul last week, it was still not approved. I was directed by one of the immigration officials to the Global Entry desk in immigration, where the agent was not busy. She checked and told me that it was still "pending", and that with so many DHS agents being called to the border, they have been informed that a 5-month timeframe for renewal approval is the "norm". Who would ever have imagined that a renewal would take 5 months when it is just straightforward?
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Old Jul 15, 2019 | 2:38 pm
  #528  
 
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Except that a 5 month delay is not the norm - it's random. Some are getting it within 2 weeks.
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Old Jul 15, 2019 | 10:58 pm
  #529  
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I recently applied for a renewal, about 6 months before the previous GE was due to expire and received the renewal within a couple of weeks.

The new card arrived in the mail before I even bothered to check the web site to see if there was any message about the renewal application.

No interview needed and AMEX paid for it. About as painless as it gets.
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Old Jul 16, 2019 | 1:38 pm
  #530  
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Originally Posted by zvezdast
Today 7/9 (day 81) I called 877-227-5511 (#6/#1/#4/#0) and after several tries got to speak with a live person, and requested to escalate the application.
Originally Posted by EvanTreu
best feedback I've found re. delayed Global Entry application troubleshooting...am on hold with CBP now. Thanks for posting.
[MENTION=10055640]EvanTreu[/MENTION] [MENTION=10055382]zvezdast[/MENTION] if you both have any results from the phone escalation do let us know thanks!
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Old Jul 16, 2019 | 4:08 pm
  #531  
 
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Originally Posted by ultrasoul
[MENTION=10055640]EvanTreu[/MENTION] [MENTION=10055382]zvezdast[/MENTION] if you both have any results from the phone escalation do let us know thanks!
I hope to eventually update with good news.
Some time between 7/9 and 7/12 they changed the average wait time to 98 days (14 weeks). So, it went something like from 9 weeks to 11 weeks to now 14 weeks.
Currently, the site says "up to 100 days" for GE renewal.
I will make sure to give them a call when I hit 101 days on 7/29.
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Old Jul 16, 2019 | 7:43 pm
  #532  
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Originally Posted by dhammer53
That lasted for the one flight. My flight last month didn't show Pre anymore. I'm waiting now for 3 months for my renewal. I re-applied after my GE expired.
When I was in college, I interned with the Congresswoman in my district. I just sent my current member of Congress my details. As I recall, your elected officials can and will pressure a local/state/federal agency. Who knows, maybe it will help.

dh
My recent outbound flight had me in the slow line.
My return flight had TSA Pre written on my BP.

When I went to check the status on the website, the color changed to Gold, but still said Pending? This left me confused. How'd I get Pre on my return flight, but the website still shows pending.

Is the left hand talking to the right hand? Is there a lag? Did my Member of Congress e mail help?

dh
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Old Jul 16, 2019 | 8:53 pm
  #533  
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Originally Posted by dhammer53
My recent outbound flight had me in the slow line.
My return flight had TSA Pre written on my BP.

When I went to check the status on the website, the color changed to Gold, but still said Pending? This left me confused. How'd I get Pre on my return flight, but the website still shows pending.

Is the left hand talking to the right hand? Is there a lag? Did my Member of Congress e mail help?

dh
Your age perhaps. Age-related PreCheck happens at times, and perhaps more so if it was on an award ticket from an account holder with trusted traveler program status of sort at time of booking.
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Old Jul 17, 2019 | 9:08 am
  #534  
 
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I applied for renewal April 4 (3 months before expiration). I've been waiting earnestly and quietly wondering if the Pending status would ever change.
Thankfully, I found this forum - which I believe is the ONLY true gauge of the wait time. Yesterday afternoon, I received an email from ttp-no-reply
which informed me of Application status change. My Dashboard now says "Conditionally Approved" Still gold (not Green) But hey, Woo-hoo!!

Sadly, next interview appointment available is October 2 for my airport - but I will certainly check every time I am there until then.

Thanks to all of you for giving me back some of my sanity.
103 days for me + interview.

my first post - hope I did it right.
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Old Jul 17, 2019 | 9:13 am
  #535  
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Originally Posted by bbcheme86
I applied for renewal April 4 (3 months before expiration). I've been waiting earnestly and quietly wondering if the Pending status would ever change.
Thankfully, I found this forum - which I believe is the ONLY true gauge of the wait time. Yesterday afternoon, I received an email from ttp-no-reply
which informed me of Application status change. My Dashboard now says "Conditionally Approved" Still gold (not Green) But hey, Woo-hoo!!

Sadly, next interview appointment available is October 2 for my airport - but I will certainly check every time I am there until then.

Thanks to all of you for giving me back some of my sanity.
103 days for me + interview.

my first post - hope I did it right.
Welcome to FT.

Check daily and frequently. Cancellation occurs more often than you think. Usually you will find something suitable in less than a week.
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Old Jul 17, 2019 | 9:21 am
  #536  
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Originally Posted by bbcheme86
I applied for renewal April 4 (3 months before expiration). I've been waiting earnestly and quietly wondering if the Pending status would ever change.
Thankfully, I found this forum - which I believe is the ONLY true gauge of the wait time. Yesterday afternoon, I received an email from ttp-no-reply
which informed me of Application status change. My Dashboard now says "Conditionally Approved" Still gold (not Green) But hey, Woo-hoo!!

Sadly, next interview appointment available is October 2 for my airport - but I will certainly check every time I am there until then.

Thanks to all of you for giving me back some of my sanity.
103 days for me + interview.

my first post - hope I did it right.
Don't forget that since you applied to renew your Global Entry membership before it expired, you will continue to receive Global Entry benefits, pending final approval, for up to six month after the original expiration date.

In addition, if you have any upcoming international travel, Enrollment on Arrival is a viable option.
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Old Jul 17, 2019 | 9:40 am
  #537  
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I renewed last year. Week or so ago, I realized the card has an expiration date and thus my card is expired. Were they supposed to send me a new card?
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Old Jul 17, 2019 | 10:21 am
  #538  
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Originally Posted by empedocles
I renewed last year. Week or so ago, I realized the card has an expiration date and thus my card is expired. Were they supposed to send me a new card?
Yes.
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Old Jul 17, 2019 | 2:08 pm
  #539  
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I am at 17 weeks now. I called AGAIN and was told not to bother them until August.
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Old Jul 17, 2019 | 2:44 pm
  #540  
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Applied for renewal 3 July. Approved (no interview required) 8 July.
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