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Global Entry Renewal Information and Processing Timelines

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Old Sep 7, 2015, 8:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:

Archived: Global Entry Renewal [2013-2018]




Global Entry Reapplication / Renewal (required every 5 years)

You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.

You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.

The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________

Important:

1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.

Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.

2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.

Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).

Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.

After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.

Extension of current Global Entry:

If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.

Decisions on your application:

1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.

2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.

3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.

If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.

Notification of Conditional Approval:
Global Entry
Aug 28, 2015

WILLISTON, VT
PO BOX 946
Williston, VT 05495
US

JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US

Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":

We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.

In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.

You must bring the following original documents with you to the enrollment center:
  • A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
  • A permanent resident card (if applicable);
  • Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
When you visit the Enrollment Center, we will review your application and any additional information you provide at that time. We will verify your identity, review your documentation, and take your fingerprints and photograph. Finally, we will explain the terms and conditions of the Global Entry program and answer any questions or concerns you may have.

Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.

Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.

Respectfully,

(unsigned)

Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection

Note: names and numbers used herein are fictitious
You can check the status of your application from your TTP Website dashboard, which is displayed after you login. If you applied through GOES, you can find migration instructions here. Please DO NOT submit a new application as you will be liable for any additional fees incurred per the non-refundable terms and conditions you agree to prior to making payment.

If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.

The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.

[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.

If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.

Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.

You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.

Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.

If your reapplication is approved, you will generally be notified quickly.

Your Global Entry Program Number / TT# and your PASSID will not change.

Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)

Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste




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Global Entry Renewal Information and Processing Timelines

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Old May 9, 2019, 1:00 pm
  #376  
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Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
That’s not necessarily true. My renewal was processed by the office at which I did my initial G.E. interview, which was 1,500 miles and at least a dozen G.E. offices away from my home address.
joe_miami is offline  
Old May 9, 2019, 7:28 pm
  #377  
 
Join Date: Jul 2010
Location: PHX/MSP
Programs: US Airways Silver Preferred
Posts: 231
Found a last minute opening in MKE tomorrow so I’m going to nonrev down there (perk of working for an airline) and get it taken care of. Only question I have is,I still have my old DL from my previous state because I had intended on moving back,anyhow between life happening and the current states horrendous MVD department,my current address isn’t on my DL I do have utility bills with my current address on it as well as my passport and airline crew ID as identification. Will I likely have any issues?
AirShuttle6162 is offline  
Old May 9, 2019, 7:46 pm
  #378  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,615
Originally Posted by AirShuttle6162
Only question I have is,I still have my old DL from my previous state because I had intended on moving back,anyhow between life happening and the current states horrendous MVD department,my current address isn’t on my DL I do have utility bills with my current address on it as well as my passport and airline crew ID as identification. Will I likely have any issues?
First time application or renewal?

In either case, you should be OK. Take a look at this thread:
TWA884 is offline  
Old May 9, 2019, 8:40 pm
  #379  
 
Join Date: Jul 2010
Location: PHX/MSP
Programs: US Airways Silver Preferred
Posts: 231
Originally Posted by TWA884
First time application or renewal?

In either case, you should be OK. Take a look at this thread:
Renewal. My GE doesn’t expire until Feb next year,I just wanted to get it out of the way
AirShuttle6162 is offline  
Old May 12, 2019, 2:29 pm
  #380  
 
Join Date: Jun 2003
Location: Winter Park Fla. USA Hilton Diamond, Delta SM, Starwood Gold, Hertz PC
Posts: 112
Will I still get pre check? Applied for renewal on 3/16 and my GE expired on 5/11 and application still pending.
vendsit is offline  
Old May 12, 2019, 3:14 pm
  #381  
 
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Originally Posted by vendsit
Will I still get pre check? Applied for renewal on 3/16 and my GE expired on 5/11 and application still pending.
Yes, your Global Entry is valid up to six months from 11 May 2019 since you renewed prior to expiration date. In the future, mark your calendar to renew 364 days before expiration date.
1KChinito is offline  
Old May 13, 2019, 5:20 am
  #382  
 
Join Date: Jul 2010
Location: PHX/MSP
Programs: US Airways Silver Preferred
Posts: 231
Did my interview in MKE Friday afternoon,took all of 3 minutes. System still hasn’t updated yet though.
AirShuttle6162 is offline  
Old May 14, 2019, 8:02 am
  #383  
 
Join Date: Jun 2015
Location: san francisco
Posts: 236
Is there any general consensus about what these interviews are really for <redacted by moderator>?

Last edited by TWA884; May 14, 2019 at 9:11 am Reason: Let's not go there
CAWineNerd is offline  
Old May 14, 2019, 8:43 am
  #384  
 
Join Date: May 2011
Location: San Antonio, TX
Programs: AA EXP, DL Silver, Global Entry
Posts: 1,863
Originally Posted by CAWineNerd
Is there any general consensus about what these interviews are really for <redacted by moderator>?
Based on my wife’s and my interviews all I got out of it was cursory verification of whatever information we put into the system, taking our finger prints, and actually handling our passports. The finger prints are about the only aspect that couldn’t be handled remotely and I suppose a quick stop at a properly equipped office could accomplish that. Granted my wife and I, at least in my mind, are probably as low risk GE candidates/members as you can get. We’re both long time Federal employees, both have advanced security clearances that are subjected to constant monitoring, and neither of us has gotten even a parking ticket in decades. Sure good people go bad so I somewhat understand double checking but I hope our renewals will be nothing and maybe not require an interview.

Last edited by TWA884; May 14, 2019 at 9:43 am Reason: Conform to moderator's edit of quoted post
Randyk47 is offline  
Old May 14, 2019, 9:34 am
  #385  
 
Join Date: Sep 2005
Posts: 760
My timeline for renewing an expired GE.
March 1 - renewal submitted
May 14 - approved for renewal without interview
whistler814 is offline  
Old May 16, 2019, 3:25 am
  #386  
 
Join Date: May 2019
Posts: 22
Renewal Delays

Began the process of reapplying in March, membership expires in Feb. 2020. I am now 10 weeks and counting. When you call customer service they say they can expedite after 11 weeks. It is not really expediting- all they will do is ask you for a few details, then they send off an email to the review site and in about 2 weeks you will receive a reply with details on why your application is being held up. My husband was approved in 7 days, we have the identical int'l travel schedules, no arrests, other issues. Delays could be that 2 years ago I left full time employment and have been both an independent contractor and hired for 2 short term full-time jobs. The day I reapplied, the system kep going down and I was encountering numerous errors- it took over an hour to get to the payment page successfully. In error, I included my car details (we do not intend to drive into the US from Mexico)- the folks on the phone say this shouldn't matter. In the end if I am not approved I will just apply for TSA Pre-Check 6 months before my expiration date. If there is anyone with similar experiences I'd love to hear it.
lhhill27 is offline  
Old May 16, 2019, 8:35 am
  #387  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,615
Originally Posted by lhhill27
In the end if I am not approved I will just apply for TSA Pre-Check 6 months before my expiration date. If there is anyone with similar experiences I'd love to hear it.
Since you submitted your renewal application before the original expiration date, you will continue to receive Global Entry benefits pending the final approval of your renewal application for up to 6 months after your expiration date; that is August 2020 in your case (source)
TWA884 is offline  
Old May 16, 2019, 3:11 pm
  #388  
 
Join Date: Jun 2009
Location: Phoenix, AZ
Posts: 52
GE expiration December 2019. Submitted application on May 6, received approval on May 14, no interview required. Did not get any email and obviously have not yet received my new card.
Office of approval was Tucson, AZ where I did the original interview.
8 days from application to approval!
sandnsun61 is offline  
Old May 16, 2019, 3:24 pm
  #389  
 
Join Date: May 2019
Posts: 22
I just might give up- not hopeful I will get renewed and don't have the patience to wait for them to tell me the reason for the delay. Customer service gives you the run around and excuses. I even would be ok if my original applicaton was deleted and I could start over, correcting the mistakes. I asked them if this was possible and no one would give me an answer. I will know nothing more in 11 weeks than I know now

Last edited by lhhill27; May 16, 2019 at 4:32 pm
lhhill27 is offline  
Old May 16, 2019, 7:29 pm
  #390  
 
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,544
Originally Posted by lhhill27
I just might give up- not hopeful I will get renewed and don't have the patience to wait for them to tell me the reason for the delay. Customer service gives you the run around and excuses. I even would be ok if my original applicaton was deleted and I could start over, correcting the mistakes. I asked them if this was possible and no one would give me an answer. I will know nothing more in 11 weeks than I know now
I was 73 days. As per above, re-allocation of TSA/CBP folks to southern border has left them thin at Global Entry locations.
I feel your pain and powerlessness.
lindros2 is offline  


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