Hotel Pre-Arrival Preferences Survey
Apr 5, 2015 | 11:59 am
#16
Join Date: Feb 2003
Programs: AC SE 2MM, too many others
Posts: 1,419
Depends. If I am at a place where the decisions are critical to my stay (mostly logistic type details), yes. But the general "tell us your preferences" surveys are, in my experience, rarely actually useful because in many cases the hotel doesn't really follow through (and before everyone jumps in and says "Oh, you haven't stayed at XXXX, where they do" - trust me - I have and they often don't). For me, exceptions have been places like the Mark in NY, luxury ryokans, and one or two others.
Frankly, if a hotel sends one out, expects guests to complete it and then does little to stick to it, they are better off not sending the things out in the first place.
Frankly, if a hotel sends one out, expects guests to complete it and then does little to stick to it, they are better off not sending the things out in the first place.
Apr 8, 2015 | 3:19 am
#19
Join Date: Jan 2015
Location: England
Posts: 1,418
Alila Villas in Ulutawu is the best example I've ever seen. When we stayed there and received that, you knew you were going to receive good service and we were not let down. Our welcome list was done to absolute perfection and anything that they couldn't accommodate was clearly communicated to it.
However, Iniala in Phuket offers the single best question I've ever had: "What level of service do you prefer? We try to customise to suit our guests' preferences. For example, would you like butlers with you at all time or prefer a more discreet service with an emphasis on privacy?"
However, Iniala in Phuket offers the single best question I've ever had: "What level of service do you prefer? We try to customise to suit our guests' preferences. For example, would you like butlers with you at all time or prefer a more discreet service with an emphasis on privacy?"