Merger Update: 2012 MileagePlus Program Details
#541
Join Date: Mar 2008
Location: San Francisco
Programs: United 2P, QMM, eleVAte
Posts: 231
This. Removing my access to E+ at time of reservation is a deal-breaker for me. I understand prioritizing your best customers, but stripping me of a privilege I've enjoyed for over 6 years, with absolutely zero off-setting measure (discounted E+ purchase, E+ access at reservation if I have an Explorer card, etc), is not a good way to ensure my future loyalty. If I'm going to get squished in Y, I'm going to look to fly an airline with the most direct route, the best Y product (wifi, etc), and the cheapest price. More often than not, that won't be the new United.
#542


Join Date: Nov 2004
Location: LHR GVA HKG TLV PVG JFK
Programs: AA EXP
Posts: 4,355
Requirment for 4 paid flights per year problem for me
Moved to UA for the 6 upgrades I can use on LH. saying that I fly a hell of a lot I guess I can make it we'll see
not clear if this is segments of flights
not clear if this is segments of flights
#543


Join Date: Jul 2011
Location: SF Bay Area
Programs: UA MileagePlus (Premier Gold); Hilton HHonors (Gold); Chase Ultimate Rewards; Amex Plat
Posts: 7,288
He or she may work for a start-up company. Not every company has money to throw around on business class tix, you know. The largest companies can afford it, but any company in the first few years of its existence would be foolish to spend $6k on business class tickets when that money can instead be spent buying more employees and more infrastructure. And yes, for start-up companies not yet turning a profit, if IS an either/or thing.
#544
Join Date: Jan 2006
Location: SFO
Programs: UA 1P
Posts: 257
Wow. This is TERRIBLE for 2Ps. E+ is the ONLY reason I fly United, and with no guarantee of getting a seat there makes me reconsider sticking with United. The worst part is now there is no guarantee my companion and I will get seats next to each other, especially on long haul flights..
They should have just set aside a few rows for 1P+ until 24 hours in advance. That way 2Ps can reserve in advance, and last minute 1P+ travelers can still find space in E+.
They should have just set aside a few rows for 1P+ until 24 hours in advance. That way 2Ps can reserve in advance, and last minute 1P+ travelers can still find space in E+.
#545
FlyerTalk Evangelist




Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 27,382
I can live with these changes.
Not happy about the upgrade priority, but UA will remain my preffered airline.
Not happy about the upgrade priority, but UA will remain my preffered airline.
#547


Join Date: Jul 2011
Location: SF Bay Area
Programs: UA MileagePlus (Premier Gold); Hilton HHonors (Gold); Chase Ultimate Rewards; Amex Plat
Posts: 7,288
But, SMI/J probably does not give a damn. He doesn't give a damn whether the 1P/0P/1K flyer gets E+ either. He would rather sell the E+ seat to anyone willing to pay the fee. What he's failed to take into account in his calculations is the effect that 2Ps booking tickets at a premium over competitors' prices have on fares and UA's revenue in general. Hopefully he gets booted once revenue falls and UA starts missing estimates.
#548




Join Date: Jun 2000
Location: Tucson, AZ
Programs: UA 1K, Marriott LT Titanium, AA LT Gold, Hyatt Exp, HH Gold, Hertz PC, HP Masters emeritus (sigh)
Posts: 453
I expect UA will lose some midtier elites for this very reason.
#549




Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,542
Nowhere was there any indication that crediting less than 100% for any fare class was going to take place. On the contrary, b
nus changes were announced for some fare classes. I can't imagine that changes to fare class earning were only partially ann
unced. Please move on -- there's nothing to worry about on this topic.
nus changes were announced for some fare classes. I can't imagine that changes to fare class earning were only partially ann
unced. Please move on -- there's nothing to worry about on this topic.By the way, said your handle out loud and a crystal bridge appeared across the creek behind my house.
#550

Join Date: Feb 2008
Location: NYC
Programs: DL
Posts: 289
I still maintain that for the past 10 years it was worth putting in an effort to achieve *S, sometimes accepting a higher fare or suboptimal routing to reach that bracket. This was done mostly with personal dollars for both my wife and I, and *S program was descent with UAL for domestic and international travel.
What I am saying now is that *S with UACO is worthless, and my next purchase will be solely based on convenience, fare at various classes (F, E+, coach) aircraft, route, seats, but achieving *S is no longer a factor in my decision making. They should just get rid of *S as a program.
What I am saying now is that *S with UACO is worthless, and my next purchase will be solely based on convenience, fare at various classes (F, E+, coach) aircraft, route, seats, but achieving *S is no longer a factor in my decision making. They should just get rid of *S as a program.
#551
Join Date: Jun 2002
Location: Various tier levels of frequent flyer/hotel plans received for bellyaching about minor flaws in the service I received.
Posts: 610
Jeez. It was exciting to see this, started reading, got to page 8 and thought "I'm tired of this". A whole 'nother set of rules in airlinespeak, a thousand questions with no answers, UAInsider will come back once or twice with small answers, I'll need to read FT posts for hours because UA can't explain their own rules, a whole new set of tricky logic problems to work out to get the most for my money. Meh.
I think I'm gonna walk to Australia next year, LOL.
I think I'm gonna walk to Australia next year, LOL.
#552


Join Date: Aug 2011
Location: Recent move to Seattle Area
Programs: UAL 2MM, AA 1MM, Delta 400k, Just started with Alaska
Posts: 40
MM status match, current status or the min "lifetime" status
.....
Last edited by SF_Flyer; Aug 5, 2014 at 1:17 pm
#553
Original Poster
Company Representative, United Airlines
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
Hi Everyone, first of all, thanks for your feedback and questions. Below are some answers which I hope will be helpful. If Ive missed anything, please let us know.
Hi Ari. Definitely not intentional. There are no changes to our Premier Qualifying Mile definition. In 2012, all published fares will earn 100% PQMs and PQSs, except for B class and above which will earn 50% more.
Thanks warreng24, we are indeed looking into the possibility of offering Premier Silver members a discounted Economy Plus annual subscription rate (below our current $425 rate). I do not have any details to share at this time, but it is something were evaluating.
Hi eagle92, we do not have any plans to remove the Elite Maximizer option, however, weve yet to determine whether it will be permitted above a certain threshold. Currently, theres not.
Hi nova08, we are still working the details as to how companions that were divided out of reservations will be handled in the Complimentary Premier Upgrade (CPU) automated process. Our goal is for the CPU automated process to have a memory of the divide, and upgrade at the same priority as the sponsoring member. As for companions that are in separate reservations (that were not divided from the sponsoring member) and all other cases where clearance is deferred to the gate standby clearance, companions will clear at a priority below all other members in that tier. As a reminder, the airport upgrade standby list only applies only after check-in has cut off and CPU automated processing is closed.
If you have a reservation with 2 or more people , you will have the ability to divide it such that there is only one companion. This option will be offered online or by contacting us. If getting yourself and your companion upgraded as part of the automatic CPU process, then this would be the way to go.
The upgrade benefit for these fares only applies to Premier members and up to one companion.
Yes, BigBossman, as mentioned in my initial post all flights between the Mainland U.S. and Hawaii will be eligible for RPUs.
The Y/B/M instant upgrades will apply in the same exact markets where we offer CPUs, which includes numerous short/medium haul international markets.
Hi theTheme, Explorer cardmembers traveling on awards are prioritized behind the lowest revenue fare class in each Premier tier. So, to answer your question accurately, wed need to know the status of the Explorer cardmember.
Hi pterosaur, our Global Premier Upgrades (GPUs) will continue to be valid for use on Lufthansa. Were still working out the details as to exactly how this gets implemented.
It didnt. Really.
Yes, as219, the one-time adjustment on the UA side will include all elite qualification earnings dating back to the beginning of the Mileage Plus program, including partners, fare class bonuses, double/triple/octuple EQM promotions, and bonus EQMs from credit cards.
Thats correct, Starman, with our one-time adjustment, many of you who banked miles in Mileage Plus will move up a Million Miler level without doing anything at all. We will not, however, include anything that didnt count toward Elite status such as credit card RDMs.
Hi again nova08, effective Jan. 1, 2012, when the new Million Miler accrual policy takes effect, only base miles earned on United, Continental and Copa operated flights will count. This will exclude partners and PQM bonuses of all kinds (including fare class).
To clarify, PVDProf, we will allow Economy Plus for companions booked in separate reservations, however, this wont be available for self-service. Itll have to be done by us over the phone or at the airport.
Hi raehl311, as mentioned in my original post, most of the new program changes including this one, will be effective when we migrate to a single technology system late in the first quarter of 2012.
Hi AeroWesty, in the current Mileage Plus program, only 1Ks and above get better availability for Saver awards, and only in Economy Class. Starting in 2012, the better Saver Economy Class availability benefit will be extended to include all Premier members. In addition we will introduce better premium cabin Saver award availability for Premier Platinum members and above. This matches up with what we do on the OnePass side today. Its been popular there, and were glad to keep it in the new program.
Thanks for your questions, cchuang1980 and TerryK. To clarify, allflights within Asia/Pacific will be included with only a few exceptions. The exceptions are Guam/Tokyo-Honolulu nonstops, and Tokyo-Singapore/Bangkok. Everything else, including Tokyo-Seoul/Taipei will be eligible for CPUs.
Hi Pegasus23, while we expect to be offering a mix of our long-haul and domestic products between our markets east of California (i.e. IAH/EWR/DEN/ORD) and Hawaii through 2012, we do have a desire to be more consistent in the long-term. The jury is still out on this one as to what aircraft and product well be offering, but itll be a while before we get there.
Thanks for your questions, PSU Muddler and jonk. Paid flights refers to a paid flight segment operated by United, regardless of ticket stock or marketed flight number. A reservation with 4 United segments, for example, will do the trick.
Hi amartin, believe this was already answered, but just to clarify, our new Regional Premier Upgrades (RPUs, soon-to-be former CR-1s) will indeed be eligible for use on our p.s. flights (JFK-LAX/SFO), as well as all flights between the mainland U.S. and Hawaii (no matter whether the onboard product is domestic or long-haul). These are the two instances where the RPU geography varies from CPU.
Hi CollegeFlyer, the automation to be used will indeed be based on the CO Elite Upgrade Automation (EUA) technology, where our upgrades will be processed at fixed intervals before departure. On the day of departure, this automation runs constantly all the way up until check-in is closed.
On your bed, I would hope.
Thats correct, ZoomingAround, Presidential Plus cardmembers will be exempt from the 4-segment minimum requirement.
Hi honmani2, as a 2 Million Miler, you will get lifetime Premier Platinum status and the option to extend that benefit to your wife. Your lifetime lounge earned under the former program will be honored, but will not be extended to include your wife.
It does not. Our Hawaii flights where we offer our long-haul premium product , which for now includes to/from IAH and EWR and DEN (come late Oct. 2011), will all be excluded from our CPU eligibility .
No official mention yet, MayorMcKnife. We plan to share details about how the overall account transition process will work in the coming months.
Hi edcho, we are still in the process of finalizing our partnerships, and do not have any details at this time.
Hi beltway, we there are no current plans to exclude YCA fares from our Y/B/M instant upgrade benefit.
Thanks for your questions, 1K-SFO and MrJBoy. Lifetime Premier Executive will map to Lifetime Premier Gold, except for current Mileage Plus 2 Million Milers, who will bump up to lifetime Premier Platinum. This, with the addition of the ability to designate a spouse or significant to share your same Premier status (lifetime or earned, whichever is greater) makes this a pretty competitive offering.
As much as wed like to, brianfromwa, until we announce the details fully, were not in a position to talk about specific elements or the general direction of our free puppy program.
Scott O'Leary
Managing Director, Customer Solutions
United Airlines
"PQMs" Officially Undefined: Intentional or Oversight?
I'm going with intentional. They took great care to set forth the new program in pretty good detail and left this one out. Virtually every detail is hatched out and virtually no question (except the most absurdly obscure that only FTers could come up with) is left unanswered. Yet this very basic element of all elite programs is defined nowhere in this exhaustive . (I also notice that nowhere on the website does it say that EQMs are now PQMs-- unless I missed it-- it only talks about "PQMs").
I think they might still be mulling over the idea of ditching 100% PQMs for S/T/K/L fares and, perhaps, increasing PQMs for higher fares. I certainly support the latter; it makes no sense that a $4,000 roundtrip Z-fare, a $12,000 roundtrip J-fare and a $22,000 F fare yield the same EQMs . . . er, PQMs. As for S/T/K/L fares, 75% PQMs doesn't seem inappropriate to me (unlike AA's punishing EQP scheme).
In fact, the only place I see "EQMs" mentioned in this whole thing-- again, unless I missed it-- is in UA Insider's post naming the new acronyms.
Thoughts? What did I miss?
I'm going with intentional. They took great care to set forth the new program in pretty good detail and left this one out. Virtually every detail is hatched out and virtually no question (except the most absurdly obscure that only FTers could come up with) is left unanswered. Yet this very basic element of all elite programs is defined nowhere in this exhaustive . (I also notice that nowhere on the website does it say that EQMs are now PQMs-- unless I missed it-- it only talks about "PQMs").
I think they might still be mulling over the idea of ditching 100% PQMs for S/T/K/L fares and, perhaps, increasing PQMs for higher fares. I certainly support the latter; it makes no sense that a $4,000 roundtrip Z-fare, a $12,000 roundtrip J-fare and a $22,000 F fare yield the same EQMs . . . er, PQMs. As for S/T/K/L fares, 75% PQMs doesn't seem inappropriate to me (unlike AA's punishing EQP scheme).
In fact, the only place I see "EQMs" mentioned in this whole thing-- again, unless I missed it-- is in UA Insider's post naming the new acronyms.
Thoughts? What did I miss?
Originally Posted by eagle92
Will the Elite Maximizer (I guess now the Premier Maximizer) still be around next year? If so, will that also be limited to achieving Premier Platinum like the Flex EQM's are now limited from the Presidential Plus Credit Card?
Scott, I think there are some additional clarifications needed around this point.
As I understand your statement if the companion is on the same PNR they will clear at the time window of the Elite level of the person they are traveling with? What if it gets to the airport, will they clear with the Elite level or will they be at the end of the list, as it is done at UA currently?
As I understand your statement if the companion is on the same PNR they will clear at the time window of the Elite level of the person they are traveling with? What if it gets to the airport, will they clear with the Elite level or will they be at the end of the list, as it is done at UA currently?
Originally Posted by nova08
If more than 2 people are on the same PNR will we still have to split the reservation? Although it sounds like you are implying that if this is the case we can't designate a companion for an upgrade until the airport which will be a disadvantage.
Originally Posted by nova08
With regards to Upgrade order, will the Y B upgrades include all paxs, or just elites on Y and B tickets
Originally Posted by BigBossman
2) Will the Y/B/M auto-upgrades apply to Int. flights? (I am a UA flyer, not a CO flyer so don't know well how these upgrades worked in the past).
Does this mean some people could actually move up a tier in MM status (e.g., 2MM -> 3MM) in 2012 without doing anything at all?? And finally, if I understand correctly, AA includes not just credit card EQMs, but all credit card miles (what we used to call RDMs) in their lifetime status -- I presume new UA is not doing this?
Originally Posted by nova08
On a separate note it sounds like the MM program will now be based on BIS miles, will this include only UA or will partner flying also count?
Originally Posted by raehl311
If I earn Silver this year, when does my free 2nd checked bag benefit end? Feb 2012 or Feb 2013?
Scott,
Thanks very much for the post and updated MP info for 2012.
A bit of clarification, please, regarding the special inventory allotments for Saver awards. Currently, in this chart Benefits by status level it says: "we reserve a special inventory exclusively for 1K members."
IIRC, that is for Y-class awards only.
In the new chart 2012 Premier benefits by status level it has both "Better availability for Saver Awards in economy" available to all Premiers, and "Better availability for Saver Awards in all cabins" available to Platinums and 1Ks.
Does this mean that Silvers and Golds will have restricted access to the current level of Saver award inventory in Business and First classes, or will there be new, additional inventory, above current levels, made available to Platinums and 1Ks?
Thanks very much for the post and updated MP info for 2012.
A bit of clarification, please, regarding the special inventory allotments for Saver awards. Currently, in this chart Benefits by status level it says: "we reserve a special inventory exclusively for 1K members."
IIRC, that is for Y-class awards only.
In the new chart 2012 Premier benefits by status level it has both "Better availability for Saver Awards in economy" available to all Premiers, and "Better availability for Saver Awards in all cabins" available to Platinums and 1Ks.
Does this mean that Silvers and Golds will have restricted access to the current level of Saver award inventory in Business and First classes, or will there be new, additional inventory, above current levels, made available to Platinums and 1Ks?
If I'm reading it right over here
http://mileageplusmergerupdates.com/...Overview#chart
Does that mean the NRT-ICN or NRT-TPE also are eligible for CPU? That will be a great news!
http://mileageplusmergerupdates.com/...Overview#chart
Does that mean the NRT-ICN or NRT-TPE also are eligible for CPU? That will be a great news!
Hi amartin, believe this was already answered, but just to clarify, our new Regional Premier Upgrades (RPUs, soon-to-be former CR-1s) will indeed be eligible for use on our p.s. flights (JFK-LAX/SFO), as well as all flights between the mainland U.S. and Hawaii (no matter whether the onboard product is domestic or long-haul). These are the two instances where the RPU geography varies from CPU.
On your bed, I would hope.
PQM/PQS criteria, including
four flights* on the new United
(including Continental),
Copa Airlines or
Copa Airlines Colombia
Saw this note near the bottom of the page:
*Members who hold a Chase-issued OnePass Presidential PlusSM Credit Card are exempt from this minimum flight criteria as long as their card account is in good standing at the time of qualification.
http://www.onepassmergerupdates.com/...2MPStatusChart
So PPlus cardholders are exempt?
four flights* on the new United
(including Continental),
Copa Airlines or
Copa Airlines Colombia
Saw this note near the bottom of the page:
*Members who hold a Chase-issued OnePass Presidential PlusSM Credit Card are exempt from this minimum flight criteria as long as their card account is in good standing at the time of qualification.
http://www.onepassmergerupdates.com/...2MPStatusChart
So PPlus cardholders are exempt?
Originally Posted by honmani2
Does this mean that COs flights from HNL-IAH and HNL-EWR will be upgradeable and qualify for UDUs? (Give me time to get used to the new acronyms.)
Has it been officially mentioned which account # we will be using after the switch over? I have it on good authority that it will be CO's, which will probably suprise everyone, but it's apparently the OP system they're using for MP. I have therefore now committed my OP # to memory.
Originally Posted by edcho
Any word if UACO is keeping the relationship with Amtrak? Currently PC (and possibly RCC?) members can go to Club Acela areas with their PC cards.
Hi beltway, we there are no current plans to exclude YCA fares from our Y/B/M instant upgrade benefit.
Originally Posted by 1K-SFO
Lifetime 1Ps... do we map to Premier Platinum? Guessing/hoping so
As much as wed like to, brianfromwa, until we announce the details fully, were not in a position to talk about specific elements or the general direction of our free puppy program.
Scott O'Leary
Managing Director, Customer Solutions
United Airlines
#554
FlyerTalk Evangelist




Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus. Eurobonus Millionaire
Posts: 38,615
the current status level, with the lifetime status tier being the minimum.
#555
Join Date: Jul 2007
Location: LAX-- But I'd rather be on Brokeback Mountain. United 1K! Other
Programs: RCC,HHonors Diamond,HGVC Elite,SPG Plat,Hyatt Diamond,Nat'l Emerald Exec Elite, Disney Premier Pass
Posts: 2,472
Yes they do. They did before UDU, they did during UDU, and now that their chances are better in the post UDU age, they are even more likely. Since a kettle can't use his RDMs to book saver awards in advance any more (just like Premiers), and cannot book standard awards (unlike Premiers), then you can be certain that when they book online or check in, COUA will attempt to offer them upgrade for miles.
You're in the minority. UDU sux, and CPU will swallow.

And I know a bunch of people that call them "Swoose". I'm just not one of them.
Last edited by JonathanIT; Sep 21, 2011 at 6:01 pm Reason: clarification


