Apologies if someone has addressed this before, but I am wondering if AC would consider playing music during boarding and de-planing? A number of fellow European *A airlines already do this (LX, BD, sometimes LH). If I am not mistaken, NZ does it too. I think this would make the process a bit more pleasant and would help to move people right along (think of why supermarkets and stores play music - it energises shoppers).

They used to do this, but IIRC it stopped when they made the IFE available on the ground. I suspect their system doesn't allow the PA and IFE to be used simultaneously.

I once suggested that they could speed up deplaning by playing John Phillip Sousa marches. Or Michael Bubl�.

Immediately go to the ad agency that produced the current Win the World promotion and murder all person(s) involved.

Go to a gas station. Purchase a jerry can and gas and return to the ad agency and burn the building down.

Find the AC staff member(s) that approved the Win the World campaign. Bury them in lime.

Well, then. Tell us how you really feel. O_O

I think that this was your second option.

The first option would have been deleted, I'm sure!

As the rules prevent ".....ing", let me simply state that my suggestion for Air Canada to improve is to understand that International Business Class travelers should be treated in the manner they're treated on comparable full service airlines.

Intl Business Class passengers pay a premium price for their tickets and expect that (whether it's in the lounge, in the air or anywhere inbetween) their needs will be addressed and taken care of to the best of staff's ability.

My experience on 3/31 was shockingly bad. The response from their customer care was even worse. It will take alot for me to ever fly this airline again and it doesn't surprise me that they're looking for suggestions on improving their product.

In fact, there is no evidence that currently �they're looking for suggestions on improving their product� and no evidence that they read or respond to these helpful suggestions... may be just a waste of our time?

... why is it a sticky then?

I have asked this same question to AC lurkers twice.....still no answer.

On an **unofficial** basis, I am taking note of some of the suggestions offered and will certainly remember them if I return to Customer Service.

Thanks. ^

Given my very recent experience with Air Canada, I can assure you they are NOT looking for suggestions.

In response to my terrible experience, instead of appologizing - Air Canada Customer Care rep Colette Nixon wrote "I am very sorry we are unable to conclude this matter to your complete satisfaction, and I truly hope you will reconsider and allow Air Canada to serve you in the future. I am proud to say that under the leadership of Mr. Rovinescu, we have been bestowed with several top awards by Business Travelers Magazine, these include - Best North American Airline for Business Class Service and Best North American Airline for International Travel."

So glad they are telling me that I am wrong and that their accolades in various magazines are the proof. Just incredible!!

Not really, any company worth it's salt will look to reward long term customer loyalty over a short termer.


That and 100k+ X many years is worth more than 200k one year

I am perusing it, but since little (and i mean very little) is acted upon by AC/AE I have little cause to come back very often.

Suggestions off the top of my head:

1. Make sure 100% of executive class is de-planed before allowing economy file out.
2. Fix your ticket prices so they are all-inclusive of fees
3. stop charging fuel surcharges when you have already pre-built the fuel charges into your fares.
4. Do NOT charge for fuel surcharges on reward tickets, it is deceitful, fuel is part of transporting passengers already, you have hedged your fuel prices, stop lying about it and overcharging loyalty.
5. Have additional pillows and blankets available for executive class cabin members on cross atlantic/pacific flights.
6. Stop burning cookies, the smell is horrible!!!
7. Have your Pursers acknowledge their top customers, just a hello makes our day.


that was literally off the top of my head.

That is so reasonable and you'd think good to implement for everyone.

Snowball in hell.

I like to revisit this peeve of mine every few months with the hope someone from AC might actually read and act upon suggestions made in FT.

Now that the E-upgrade program is in place, it has now been proven AC IT has the ability to ADD points, assign an EXPIRY date to points and SUBTRACT points when applied to bookings.

So, please AC IT....lets roll this out for canceled reservations. First, make this an OPTION for users.

Assume I book a reservation on April 15 in T+ for travel on July 1 2011. The total amount is $800.00 I then need to cancel this reservation prior to travel.

First, upon cancellation of a T+ fare, SUBTRACT the CHANGE FEE, in anticipation that I will be using the remaining amount. Then, SUBTRACT any taxes or fees etc etc that are not refundable. Let's assume this reduces the value of the canceled ticket to $500.00, with an EXPIRY date of April 15.

When booking another ticket, much the same way I can choose to use an e-upgrade, I could also have the option to APPLY an amount from my canceled tickets bucket to this new reservation.

WHO might use this feature? ME, for starters, Hundreds if not Thousands of Frequent Travelers whose schedules change at the drop of a hat.

WHAT benefit is this to AC? Simple. Fewer calls to the call centre

WHERE might this lead to? Hmm, improved efficiencies within the Reservations department? Improved efficiencies of Frequent Flyers who need to make many changes to flight reservations each year. Frequent Flyers who want membership with an airline that's going to make the ENTIRE booking procedure seamless and ON-LINE!

WHEN might frequent travels really find this beneficial? When we're half a world away, with only a few minutes to spare on a computer. Cheaper for the FF then calling long distance!

WHY would this benefit the customer? Ability to use WEB-BASED fares on the AC site that are not always available to book via the reservations agents.

and...
HOW would this be managed? Much the same way e-upgrades are managed.

We KNOW the math works for e-upgrades. AP is soon going to confirm it will work with AP point expiry. What's the reason for not implementing?