I like to revisit this peeve of mine every few months with the hope someone from AC might actually read and act upon suggestions made in FT.

Now that the E-upgrade program is in place, it has now been proven AC IT has the ability to ADD points, assign an EXPIRY date to points and SUBTRACT points when applied to bookings.

So, please AC IT....lets roll this out for canceled reservations. First, make this an OPTION for users.

Assume I book a reservation on April 15 in T+ for travel on July 1 2011. The total amount is $800.00 I then need to cancel this reservation prior to travel.

First, upon cancellation of a T+ fare, SUBTRACT the CHANGE FEE, in anticipation that I will be using the remaining amount. Then, SUBTRACT any taxes or fees etc etc that are not refundable. Let's assume this reduces the value of the canceled ticket to $500.00, with an EXPIRY date of April 15.

When booking another ticket, much the same way I can choose to use an e-upgrade, I could also have the option to APPLY an amount from my canceled tickets bucket to this new reservation.

WHO might use this feature? ME, for starters, Hundreds if not Thousands of Frequent Travelers whose schedules change at the drop of a hat.

WHAT benefit is this to AC? Simple. Fewer calls to the call centre

WHERE might this lead to? Hmm, improved efficiencies within the Reservations department? Improved efficiencies of Frequent Flyers who need to make many changes to flight reservations each year. Frequent Flyers who want membership with an airline that's going to make the ENTIRE booking procedure seamless and ON-LINE!

WHEN might frequent travels really find this beneficial? When we're half a world away, with only a few minutes to spare on a computer. Cheaper for the FF then calling long distance!

WHY would this benefit the customer? Ability to use WEB-BASED fares on the AC site that are not always available to book via the reservations agents.

and...
HOW would this be managed? Much the same way e-upgrades are managed.

We KNOW the math works for e-upgrades. AP is soon going to confirm it will work with AP point expiry. What's the reason for not implementing?