As the rules prevent ".....ing", let me simply state that my suggestion for Air Canada to improve is to understand that International Business Class travelers should be treated in the manner they're treated on comparable full service airlines.

Intl Business Class passengers pay a premium price for their tickets and expect that (whether it's in the lounge, in the air or anywhere inbetween) their needs will be addressed and taken care of to the best of staff's ability.

My experience on 3/31 was shockingly bad. The response from their customer care was even worse. It will take alot for me to ever fly this airline again and it doesn't surprise me that they're looking for suggestions on improving their product.