Originally Posted by bdg55

I am perusing it, but since little (and i mean very little) is acted upon by AC/AE I have little cause to come back very often.

Suggestions off the top of my head:

1. Make sure 100% of executive class is de-planed before allowing economy file out.
2. Fix your ticket prices so they are all-inclusive of fees
3. stop charging fuel surcharges when you have already pre-built the fuel charges into your fares.
4. Do NOT charge for fuel surcharges on reward tickets, it is deceitful, fuel is part of transporting passengers already, you have hedged your fuel prices, stop lying about it and overcharging loyalty.
5. Have additional pillows and blankets available for executive class cabin members on cross atlantic/pacific flights.
6. Stop burning cookies, the smell is horrible!!!
7. Have your Pursers acknowledge their top customers, just a hello makes our day.


that was literally off the top of my head.