(Fare Gone) AA: LAX-SYD in (QF) FIRST $1242 AI
#811




Join Date: Mar 2007
Location: ABQ & SMF
Programs: AA EXP 4MM, Piper Dakota, Admirals Club, Hyatt Glob, Hilton Gold, Wyndham Diamond
Posts: 1,480
#813


Join Date: Jun 2003
Posts: 2,023
Some booking sources don't make the fare basis accessible (or easy to get to), and the confusion is understandable.
#814
FlyerTalk Evangelist



Join Date: May 2000
Location: Little dot in Asia
Programs: AA-PP, HL-DM, MR-LTP, HY-LTG
Posts: 26,017
What people are confusing here are the difference between fare basis and booking class.
If our got the fare basis of Axxxx and it booked in A class at say $1200, then the fare will be honored because the fare basis dictates the ticket. But if the fare basis was Qxxxx and the booking class was wrong, then the finally argument is that the error was in the booking class.
AA is doing what it can now in correcting the booking class. It could of course just then change all booking classes of "A" into economy for the next year or so, and reevaluate everyone booked into genuine "A" fares into another booking class - say "E".
AA may just let the issue slide and let you go to the airport and then give you a boarding pass in economy. Because you bought an economy class ticket - see it says so on the fare. Did you say you booked in "A" class? Sorry, your reservation is showing you in "Q" and here's your seat - 69E.
This may be a loooong battle but as a TA for over 25 years, I can see AA's argument .
If our got the fare basis of Axxxx and it booked in A class at say $1200, then the fare will be honored because the fare basis dictates the ticket. But if the fare basis was Qxxxx and the booking class was wrong, then the finally argument is that the error was in the booking class.
AA is doing what it can now in correcting the booking class. It could of course just then change all booking classes of "A" into economy for the next year or so, and reevaluate everyone booked into genuine "A" fares into another booking class - say "E".
AA may just let the issue slide and let you go to the airport and then give you a boarding pass in economy. Because you bought an economy class ticket - see it says so on the fare. Did you say you booked in "A" class? Sorry, your reservation is showing you in "Q" and here's your seat - 69E.
This may be a loooong battle but as a TA for over 25 years, I can see AA's argument .
#815
Join Date: Dec 2006
Location: Duluth, GA
Programs: AAdvantage PLT, AA 2MM, Marriott Gold
Posts: 2,268
That's very, very kind of you. I just think this situation could be handled much more professionally and still keep most people happy.
Anyone know by the way if AA has had a shake-up in customer relations? They have really gotten awful over the past year...SERIOUSLY unresponsive and aloof.
Anyone know by the way if AA has had a shake-up in customer relations? They have really gotten awful over the past year...SERIOUSLY unresponsive and aloof.
sorry you've not gotten the service you feel you should have received. I fly AA almost exclusively because I do consistently get superb service.
#817
Join Date: Jan 2010
Posts: 20
What people are confusing here are the difference between fare basis and booking class.
If our got the fare basis of Axxxx and it booked in A class at say $1200, then the fare will be honored because the fare basis dictates the ticket. But if the fare basis was Qxxxx and the booking class was wrong, then the finally argument is that the error was in the booking class.
AA is doing what it can now in correcting the booking class. It could of course just then change all booking classes of "A" into economy for the next year or so, and reevaluate everyone booked into genuine "A" fares into another booking class - say "E".
AA may just let the issue slide and let you go to the airport and then give you a boarding pass in economy. Because you bought an economy class ticket - see it says so on the fare. Did you say you booked in "A" class? Sorry, your reservation is showing you in "Q" and here's your seat - 69E.
This may be a loooong battle but as a TA for over 25 years, I can see AA's argument .
If our got the fare basis of Axxxx and it booked in A class at say $1200, then the fare will be honored because the fare basis dictates the ticket. But if the fare basis was Qxxxx and the booking class was wrong, then the finally argument is that the error was in the booking class.
AA is doing what it can now in correcting the booking class. It could of course just then change all booking classes of "A" into economy for the next year or so, and reevaluate everyone booked into genuine "A" fares into another booking class - say "E".
AA may just let the issue slide and let you go to the airport and then give you a boarding pass in economy. Because you bought an economy class ticket - see it says so on the fare. Did you say you booked in "A" class? Sorry, your reservation is showing you in "Q" and here's your seat - 69E.
This may be a loooong battle but as a TA for over 25 years, I can see AA's argument .
#819


Join Date: Dec 2003
Location: NYC
Posts: 7,003
AGAIN....I understand this difference. Please show me a screen shot of where a passenger booking on AA.com can easily and CLEARLY see the fare basis for their ticket. And tell me in a court of law which would be viewed as the most CLEARLY visible to passengers booking tickets. It is the class of travel, which in this case was "A." EVERY piece of correspondence, including PNR, e-ticket receipt, QF's own booking info, has indicated "A"....
If you convince lots of people on this thread that you're right, then show up at the airport, you'll fly Y.
From what you've posted, further discussions with AA won't do much to get you into F.
Suing is a possibility, but AA seems to have some defenses that could make the process expensive for you, such as the apparent requirement that litigation be in Texas and the doctrine of mistake.
Is there some other alternative?
#820




Join Date: Oct 2006
Location: Tucson
Programs: UA 1K, HH Diamond, Club Carlson Gold, AA, BA, US
Posts: 216
$1242 would have been a screaming deal, though no more screaming than a recent USAirways promotion where one merchant offered 40 miles per dollar spent and USAirways added a whopping 250% bonus onto that. That results in a first class ticket on Star Alliance (LH) to Europe for less than $1,000.
#821
FlyerTalk Evangelist




Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt GLB, Marr Tit LT PLT, IHG Dia, HH Dia, MGM NOIR, Hertz PC
Posts: 10,595
#822
Join Date: Nov 2006
Location: SEA
Programs: AA 1MM Gold, AS MVP Gold. Happily ex-1K, ex-Exec Plat, ex-DL Diamond for 5 years each
Posts: 628
If you show up at the airport, you'll fly in Y.
If you convince lots of people on this thread that you're right, then show up at the airport, you'll fly Y.
From what you've posted, further discussions with AA won't do much to get you into F.
Suing is a possibility, but AA seems to have some defenses that could make the process expensive for you, such as the apparent requirement that litigation be in Texas and the doctrine of mistake.
Is there some other alternative?
If you convince lots of people on this thread that you're right, then show up at the airport, you'll fly Y.
From what you've posted, further discussions with AA won't do much to get you into F.
Suing is a possibility, but AA seems to have some defenses that could make the process expensive for you, such as the apparent requirement that litigation be in Texas and the doctrine of mistake.
Is there some other alternative?
#823


Join Date: Jul 2005
Location: TPE, MNL
Programs: AA lifetime GOLD. BR Silver. TK Elite. Marriott Ambassador
Posts: 990
Just received 2 eVoucher.
Here is the email that I got.
January 18, 2010
Dear Mr. xxx:
Our customers are important to us and we hope that you will use this transportation voucher to travel with us again soon. We are looking forward to serving you in the future. **This voucher cannot be reissued after expiration** Please contact us again via our Customer Relations link at aa.com.
Sincerely,
xxxxxxxxxxxxxx
Customer Relations
American Airlines
eVoucher for: Mr. xxxxxx Click here for your eVoucher
To access your eVoucher and PIN, click on the link above. We strongly suggest that you retain this email until your eVoucher has been used. For your security, a record of your eVoucher number is not accessible to our staff. Accordingly, your individual eVoucher data cannot be replicated for you in the event that your eVoucher information is lost. To protect your personal eVoucher information, please do not forward this email.
This is an "outgoing only" email address. If you 'reply' to this message by simply selecting the reply button, we will not receive your additional comments. Please assist us in providing you with a timely response to any feedback you have for us by always sending us your email messages via AA.com.
The information in this email is confidential and is intended solely for the addressee(s); access to anyone else is unauthorized. If this message has been sent to you in error, do not review, disseminate, distribute or copy it. If you are not the intended recipient, please delete this email from your email system.
Here is the email that I got.
January 18, 2010
Dear Mr. xxx:
Our customers are important to us and we hope that you will use this transportation voucher to travel with us again soon. We are looking forward to serving you in the future. **This voucher cannot be reissued after expiration** Please contact us again via our Customer Relations link at aa.com.
Sincerely,
xxxxxxxxxxxxxx
Customer Relations
American Airlines
eVoucher for: Mr. xxxxxx Click here for your eVoucher
To access your eVoucher and PIN, click on the link above. We strongly suggest that you retain this email until your eVoucher has been used. For your security, a record of your eVoucher number is not accessible to our staff. Accordingly, your individual eVoucher data cannot be replicated for you in the event that your eVoucher information is lost. To protect your personal eVoucher information, please do not forward this email.
This is an "outgoing only" email address. If you 'reply' to this message by simply selecting the reply button, we will not receive your additional comments. Please assist us in providing you with a timely response to any feedback you have for us by always sending us your email messages via AA.com.
The information in this email is confidential and is intended solely for the addressee(s); access to anyone else is unauthorized. If this message has been sent to you in error, do not review, disseminate, distribute or copy it. If you are not the intended recipient, please delete this email from your email system.
#824
Suspended
Join Date: Nov 1999
Posts: 24,150
to those who wish to go the Court Route, Good Luck to You you will need it, and to a small degree I understand
#825
Original Member

Join Date: May 1998
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,593
My ticket has not been cancelled and AA has made no attempt to contact me either by phone or email. My PNR still looks pristine, showing A class with seats assigned in the F cabin; however my fare basis was A which presumably makes all the difference. Has AA completed vetting all of these tickets?


