Originally Posted by
arthistoryboy
That's very, very kind of you. I just think this situation could be handled much more professionally and still keep most people happy.
Anyone know by the way if AA has had a shake-up in customer relations? They have really gotten awful over the past year...SERIOUSLY unresponsive and aloof.
FWIW, this has not been my experience or the experience of quite a few others
sorry you've not gotten the service you feel you should have received. I fly AA almost exclusively because I do consistently get superb service.