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Search: Posts Made By: rentalguy
Showing results 1 to 25 of 212
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Forum: National | Emerald Club
Jun 14, 2010, 6:25 pm
Replies: 25
Views: 3,453
Posted By rentalguy

Yes. NY mandates that collision coverage be...

Yes. NY mandates that collision coverage be included in the rental. Rental companies are not allowed to "sell it".
Forum: National | Emerald Club
Jun 14, 2010, 6:21 pm
Replies: 61
Views: 8,121
Posted By rentalguy

Hi gang, I havent been on the forums for a...

Hi gang,

I havent been on the forums for a while but I thought I'd drop in. The initial roll out for the "e statements" have gome out to Emerald members that have rented in May. If you haven't you...
Forum: National | Emerald Club
Jan 4, 2010, 6:52 pm
Replies: 5
Views: 954
Posted By rentalguy

Agree. Call the manager first. If he/she cant...

Agree. Call the manager first. If he/she cant help or fix your issue, ask to speak to the regional group manager for that region. You dont mention what city you had a problem in otherwise I'd be...
Forum: National | Emerald Club
Jan 4, 2010, 6:49 pm
Replies: 18
Views: 18,129
Posted By rentalguy

Welcome to the forum and National! You are...

Welcome to the forum and National! You are correct in the process. The only difference for your first rental is that if you enrolled for Emerald Club online you will be asked to sign a master rental...
Forum: Budget | Fastbreak (closed to posting)
Dec 26, 2009, 11:52 am
Replies: 2
Views: 2,513
Posted By rentalguy

I dont believe so. No off airport agencies for...

I dont believe so. No off airport agencies for sure, and I think most on site agencies close around 1 or 1:30 on weekends. I would call directly and see if they can stay a little longer. If you are...
Forum: Rental Car Discussion
Dec 23, 2009, 8:21 am
Replies: 1,244
Views: 1,608,090
Posted By rentalguy

ENTERPRISE is usually very diligent in ensuring...

ENTERPRISE is usually very diligent in ensuring the customer meets all qualifications, including showig ID if the terms of the discount code require it. This is especially true if the promo is for...
Forum: Other Car Rental Programs (ie. Alamo, Enterprise) (closed to posting)
Dec 23, 2009, 8:18 am
Replies: 3
Views: 2,715
Posted By rentalguy

The staff typcially have no leeway or authority...

The staff typcially have no leeway or authority to discount the GPS (unlike upgrades). They are required to charge the posted rate. Having said that, since you are taking a car for a week you may be...
Forum: Other Car Rental Programs (ie. Alamo, Enterprise) (closed to posting)
Dec 21, 2009, 8:52 pm
Replies: 16
Views: 2,694
Posted By rentalguy

You took the damage waiver but it had a 750 euro...

You took the damage waiver but it had a 750 euro deductible, correct? If so you should be covered for all expenses including loss of use over the deductible. For example if the damage is 700 EURO and...
Forum: National | Emerald Club
Dec 21, 2009, 8:38 pm
Replies: 129
Views: 45,669
Posted By rentalguy

Not at this time but I know that they are working...

Not at this time but I know that they are working on something.
Forum: National | Emerald Club
Dec 21, 2009, 2:30 pm
Replies: 129
Views: 45,669
Posted By rentalguy

Integration is complete (in terms of some back...

Integration is complete (in terms of some back end functions) however both National and Enterprise still run entirely different systems and will operate as seperate brands. You cannot pick up a...
Forum: National | Emerald Club
Dec 21, 2009, 2:26 pm
Replies: 129
Views: 45,669
Posted By rentalguy

No that is incorrect. Emerald Club membership (ie...

No that is incorrect. Emerald Club membership (ie your profile) is now available on the Enterprise system along with any negotiated corporate rates that apply to both brands, however credits are not...
Forum: National | Emerald Club
Dec 20, 2009, 10:14 am
Replies: 1,630
Views: 661,622
Posted By rentalguy

As long as you dont make any changes to the...

As long as you dont make any changes to the reservation (ie date/time) the original quote will hold.
Forum: Other Car Rental Programs (ie. Alamo, Enterprise) (closed to posting)
Dec 19, 2009, 9:37 pm
Replies: 16
Views: 2,694
Posted By rentalguy

The only thing to do is to request 3 estimates....

The only thing to do is to request 3 estimates. Do not attempt to fix it yourself as it is a violation of the contract and can expose you to more than the 750.
Forum: Hertz | Gold Plus Rewards
Dec 19, 2009, 9:34 pm
Replies: 31
Views: 38,364
Posted By rentalguy

Correct. I think some people are confusing...

Correct. I think some people are confusing liability insurance with physical damage insurance. Physical damage coverage and/or CDW/LDW cover damage to the rental vehicle. Your credit card and/or...
Forum: National | Emerald Club
Dec 10, 2009, 6:33 pm
Replies: 23
Views: 5,117
Posted By rentalguy

The email unfortunately is not a valid licence....

The email unfortunately is not a valid licence. Frankly that is the one thing I have never made an exception for and would terminate any employee who allowed a customer to leave without a valid...
Forum: Thrifty | Blue Chip Rewards (closed to posting)
Dec 10, 2009, 6:26 pm
Replies: 11
Views: 7,297
Posted By rentalguy

It's legit in the sense that everything is...

It's legit in the sense that everything is disclosed. With respect to adding up, it does, as some items are subject to certain taxes/fees and some are not. The 10% airport fee is based on the base...
Forum: Other Car Rental Programs (ie. Alamo, Enterprise) (closed to posting)
Nov 29, 2009, 10:07 am
Replies: 11
Views: 13,388
Posted By rentalguy

The's a great analogy, with South West. That's...

The's a great analogy, with South West. That's basicailly it. Enterprise tries to be the low cost provider in most markets with good service but essentially a no frills type of service. At the end of...
Forum: Other Car Rental Programs (ie. Alamo, Enterprise) (closed to posting)
Nov 29, 2009, 10:00 am
Replies: 11
Views: 2,465
Posted By rentalguy

Cross brand returns are not allowed. Both...

Cross brand returns are not allowed. Both Enterprise and National use 2 completely different computer systems.
Forum: National | Emerald Club
Nov 29, 2009, 9:09 am
Replies: 129
Views: 45,669
Posted By rentalguy

Hi Auto, What the ERAC employee was telling...

Hi Auto,

What the ERAC employee was telling you is correct. National, while now owned by Enterprise Holdings, with some exceptions, essentially runs the same business model it always ran, prior to...
Forum: National | Emerald Club
Nov 25, 2009, 6:09 pm
Replies: 129
Views: 45,669
Posted By rentalguy

Thats basically it. Instead of remembering...

Thats basically it. Instead of remembering Emerlad Club# and E Plus, you now have 1 number to remeber. At non airport Enterprise locations your rental will be printed in advance to get you in and out...
Forum: National | Emerald Club
Nov 25, 2009, 6:05 pm
Replies: 4
Views: 907
Posted By rentalguy

Could be 2 scenarios: 1. Were you using a...

Could be 2 scenarios:

1. Were you using a contract id that you were not entitled to and due to a recent audit they purged the system?

2. The corporate agreement that your company had with...
Forum: Other Car Rental Programs (ie. Alamo, Enterprise) (closed to posting)
Nov 24, 2009, 4:56 pm
Replies: 11
Views: 38,013
Posted By rentalguy

If you purchased the Damage Waiver, your credit...

If you purchased the Damage Waiver, your credit card company is not going to cover you, as you need to DECLINE coverage. Having said that, if Alamo took as long as you say to notify you of the damage...
Forum: National | Emerald Club
Nov 24, 2009, 4:49 pm
Replies: 9
Views: 2,006
Posted By rentalguy

They exclude luxury rentals as these cars are...

They exclude luxury rentals as these cars are generally more expensive and if someone doesnt have a credit card, we perceive the renter as a higher risk. If you pay by debit for any other car class,...
Forum: National | Emerald Club
Nov 24, 2009, 4:45 pm
Replies: 4
Views: 907
Posted By rentalguy

Has it been replaced with a id# that starts with...

Has it been replaced with a id# that starts with xz, xv or xc?
Forum: National | Emerald Club
Nov 7, 2009, 3:31 pm
Replies: 2
Views: 747
Posted By rentalguy

Ask to speak to a manager. Its a lot easier...

Ask to speak to a manager. Its a lot easier dealing with it while you are there. They should be able to give you an upgrade into an SUV etc (assuming you wanted one). Failing that, call customer...
Showing results 1 to 25 of 212
 
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