Missing EBS-points-Urgent!!!!
Dec 8, 2008 | 4:34 am
#1
Original Poster
Join Date: Nov 2006
Posts: 86
Missing EBS-points-Urgent!!!!
My husband is missing EBS-points for a flight ARN-BKK-KUL return.
He has sent SAS his boarding passes, I have phoned SAS and e-mailed ebretro in Bangkok but without result.
What can I do???
Phone ebretro in Bangkok?
Can anyone give me there phonenumber?
We are going to book a bonus trip and only need a few more points, so its urgent!
He has sent SAS his boarding passes, I have phoned SAS and e-mailed ebretro in Bangkok but without result.
What can I do???
Phone ebretro in Bangkok?
Can anyone give me there phonenumber?
We are going to book a bonus trip and only need a few more points, so its urgent!
Dec 8, 2008 | 5:00 am
#2
Join Date: Feb 2007
Location: Ume, Sweden
Programs: TK*G, SK*S, HH Gold, Marriott Gold
Posts: 257
You are in a tricky situation here, try calling member service again (maybe better luck with a new agent) but my guess is that the best solution will be to buy the missing points, if they are not too many.
Dec 8, 2008 | 5:20 am
#3
Join Date: Dec 2006
Location: Mostly EU & (SE)Asia
Programs: Various shiny cards at hotel chains and airlines
Posts: 1,057
Well, usually I take the ticket and BP-s to be photocopied in a SAS office, and they have sent them to retro-dept, where they have been always processed.
Dec 8, 2008 | 11:03 am
#6
Join Date: Aug 2008
Location: Helsinki
Programs: AY Platinum, IHG Gold, Diners
Posts: 1,299
Does anyone know when the BP:s have arrived that are now processed? Feels idiotic to first wait 4 weeks after flight until you "are allowed" to send bp:s, then wait another 6 weeks (my experience) until getting the points... There must be a better way in this century...
Dec 12, 2008 | 1:51 am
#11
Join Date: Mar 2008
Location: Wherever the plane lands!
Programs: SAS *G
Posts: 35
It would be great if we have a secret route to the retro-point department - in spite of my best (and poilte) actions to get points "back-dated" I was firmly refused by SAS Bangkok as they had never received the original BPs, even if I could further supply my connection flights to and from the missing flight (for which I obtained points) plus original booking reference, ticket number and seat reference. Good luck!