Missing EBS-points-Urgent!!!!
 

My husband is missing EBS-points for a flight ARN-BKK-KUL return.
He has sent SAS his boarding passes, I have phoned SAS and e-mailed ebretro in Bangkok but without result.

What can I do???

Phone ebretro in Bangkok?

Can anyone give me there phonenumber?

We are going to book a bonus trip and only need a few more points, so its urgent!

You are in a tricky situation here, try calling member service again (maybe better luck with a new agent) but my guess is that the best solution will be to buy the missing points, if they are not too many.

Well, usually I take the ticket and BP-s to be photocopied in a SAS office, and they have sent them to retro-dept, where they have been always processed.

OK, thannks for your replies.

Tina, if you are not successful, please send me a PM and I can contact our friends at Eurobonus

Does anyone know when the BP:s have arrived that are now processed? Feels idiotic to first wait 4 weeks after flight until you "are allowed" to send bp:s, then wait another 6 weeks (my experience) until getting the points... There must be a better way in this century...

If you need only some points, it's propably faster to buy the points than wait for the retro registration.

Yes, I know, the problem is that they are so expensive.....

Isn't there a special offer on until the end of this week? 25% off?

cheers,

Henry

OK, thanks I will check it out.

It would be great if we have a secret route to the retro-point department - in spite of my best (and poilte) actions to get points "back-dated" I was firmly refused by SAS Bangkok as they had never received the original BPs, even if I could further supply my connection flights to and from the missing flight (for which I obtained points) plus original booking reference, ticket number and seat reference. Good luck!