SAS Schedule Change Support & Discussions
#1
Original Poster
Join Date: Jun 2020
Location: ORD/MDW
Programs: DL PM, AA Plat, BAEC Gold, HHonors Gold, Hertz President's Circle, Enterprise Silver
Posts: 213
SAS Schedule Change Support & Discussions
Hi all!
Never flown SAS before, so sorry for the simple questions, but had a few questions about schedule changes and ease of changing flights. Basically, my wife and I were booked in SAS Plus ORD-ARN-LHR. (leaving 5/11, arriving 5/12) Just got notified that ORD-ARN is canceled, and they rebooked us on ORD-CPH-ARN-LHR, leaving a day earlier with a 24hr layover in ARN! (Leaving 5/10, still arriving 5/12). Return CPH-ORD is intact for now.
Obviously, we would rather leave either on 5/10 and arrive 5/11 or leave 5/11 and arrive 5/12. I assume we can only do ORD-CPH-LHR? Would they route us on partners?
Any advice on how flexible they are when they schedule change in advance? Or just dealing with SAS in general? How long do I have to decide I which routing I want? I'm used to dealing with DL/AA for schedule changes and it's really easy and I can wait as long as I want before making a free change. I really do not want to do 2 stops on the way out, and I'd prefer not to take a refund since the price was excellent on this itinerary.
Thank you
Never flown SAS before, so sorry for the simple questions, but had a few questions about schedule changes and ease of changing flights. Basically, my wife and I were booked in SAS Plus ORD-ARN-LHR. (leaving 5/11, arriving 5/12) Just got notified that ORD-ARN is canceled, and they rebooked us on ORD-CPH-ARN-LHR, leaving a day earlier with a 24hr layover in ARN! (Leaving 5/10, still arriving 5/12). Return CPH-ORD is intact for now.
Obviously, we would rather leave either on 5/10 and arrive 5/11 or leave 5/11 and arrive 5/12. I assume we can only do ORD-CPH-LHR? Would they route us on partners?
Any advice on how flexible they are when they schedule change in advance? Or just dealing with SAS in general? How long do I have to decide I which routing I want? I'm used to dealing with DL/AA for schedule changes and it's really easy and I can wait as long as I want before making a free change. I really do not want to do 2 stops on the way out, and I'd prefer not to take a refund since the price was excellent on this itinerary.
Thank you
Last edited by pharmflyer; Dec 14, 2023 at 7:43 am Reason: additional question
#2
Join Date: Mar 2006
Location: UME 🇸🇪 / NWI🇬🇧
Programs: SJ, SAS, DL
Posts: 1,766
Hi all!
Never flown SAS before, so sorry for the simple questions, but had a few questions about schedule changes and ease of changing flights. Basically, my wife and I were booked in SAS Plus ORD-ARN-LHR. (leaving 5/11, arriving 5/12) Just got notified that ORD-ARN is canceled, and they rebooked us on ORD-CPH-ARN-LHR, leaving a day earlier with a 24hr layover in ARN! (Leaving 5/10, still arriving 5/12). Return CPH-ORD is intact for now.
Obviously, we would rather leave either on 5/10 and arrive 5/11 or leave 5/11 and arrive 5/12. I assume we can only do ORD-CPH-LHR? Would they route us on partners?
Any advice on how flexible they are when they schedule change in advance? Or just dealing with SAS in general? How long do I have to decide I which routing I want? I'm used to dealing with DL/AA for schedule changes and it's really easy and I can wait as long as I want before making a free change. I really do not want to do 2 stops on the way out, and I'd prefer not to take a refund since the price was excellent on this itinerary.
Thank you
Never flown SAS before, so sorry for the simple questions, but had a few questions about schedule changes and ease of changing flights. Basically, my wife and I were booked in SAS Plus ORD-ARN-LHR. (leaving 5/11, arriving 5/12) Just got notified that ORD-ARN is canceled, and they rebooked us on ORD-CPH-ARN-LHR, leaving a day earlier with a 24hr layover in ARN! (Leaving 5/10, still arriving 5/12). Return CPH-ORD is intact for now.
Obviously, we would rather leave either on 5/10 and arrive 5/11 or leave 5/11 and arrive 5/12. I assume we can only do ORD-CPH-LHR? Would they route us on partners?
Any advice on how flexible they are when they schedule change in advance? Or just dealing with SAS in general? How long do I have to decide I which routing I want? I'm used to dealing with DL/AA for schedule changes and it's really easy and I can wait as long as I want before making a free change. I really do not want to do 2 stops on the way out, and I'd prefer not to take a refund since the price was excellent on this itinerary.
Thank you
and an agent should be able to do better. There are multiple daily direct flights CPH-LHR so if you go via CPH there should be no need to route via ARN as well.
#4
Original Poster
Join Date: Jun 2020
Location: ORD/MDW
Programs: DL PM, AA Plat, BAEC Gold, HHonors Gold, Hertz President's Circle, Enterprise Silver
Posts: 213
Thank you both! I like to get my preferred routings ready before I call, so this is helpful to see what my options are.
#5
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 3,022
Any advice on how flexible they are when they schedule change in advance? Or just dealing with SAS in general? How long do I have to decide I which routing I want? I'm used to dealing with DL/AA for schedule changes and it's really easy and I can wait as long as I want before making a free change. I really do not want to do 2 stops on the way out, and I'd prefer not to take a refund since the price was excellent on this itinerary.
#6
Original Poster
Join Date: Jun 2020
Location: ORD/MDW
Programs: DL PM, AA Plat, BAEC Gold, HHonors Gold, Hertz President's Circle, Enterprise Silver
Posts: 213
Thank you! That is good to know as well.
Does anyone have experience calling vs messaging? Are the message agents competent? Might not have time to call before Monday.
Does anyone have experience calling vs messaging? Are the message agents competent? Might not have time to call before Monday.
#7
Join Date: Dec 2023
Posts: 1
pharmflyer I'm interested to know how this works out for you. My wife and I were on the same ORD-ARN flight one day later (5/12) in SAS Plus. I was just notified this morning and been putting off dealing with it. We could probably deal with our changes, though our departure and arrival times are much different now.
#8
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G, LTG), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 22,033
When you get a real life human chat agent, they are equally efficient to the phone agents. Though I think chat operates Scandinavia business hours, but I am not sure about the hours.
#10
Join Date: Apr 2015
Posts: 91
Our CPH - ORD flight was cancelled last minute last July 2023. The rebook auto option was ludicrous.
I had a very good experience calling and talking with an agent. The process took about 15 minutes as I had not been able at the moment of crisis(!) to research and plan an alternate route. The agent walked me through several options and answered my questions. Together, we came up with a solution suggested largely by me and confirmed at her end.
SAS does seem to have more changes and cancellations than I’ve experienced with other airlines. Are they still in an “emerging from bankruptcy” mode?
I had a very good experience calling and talking with an agent. The process took about 15 minutes as I had not been able at the moment of crisis(!) to research and plan an alternate route. The agent walked me through several options and answered my questions. Together, we came up with a solution suggested largely by me and confirmed at her end.
SAS does seem to have more changes and cancellations than I’ve experienced with other airlines. Are they still in an “emerging from bankruptcy” mode?
#11
Original Poster
Join Date: Jun 2020
Location: ORD/MDW
Programs: DL PM, AA Plat, BAEC Gold, HHonors Gold, Hertz President's Circle, Enterprise Silver
Posts: 213
It was easy enough to chat and get out on the logical ORD-CPH-LHR routing it should have. They even tired to carry over my seats best they could (I had booked before they started charging for them). Night and day compared to the chat agents you get on DL.
Thanks all!
Thanks all!
#12
Join Date: Aug 2015
Posts: 156
Somewhat similar question, departure time for CPH-SFO on the return leg changed by 3 hours, so I believe I'm eligible for a refund even though I booked in non-refundable SAS Go Light, though correct me if I'm wrong. Can I get just cancel the return leg and get it refunded and keep my departure? Do I need to do this within 15 days?
#13
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 12,264
I’m not entirely convinced that SAS will allow you to cancel the return legs only; or do it without repricing the outbound flight(s) to a o/w itinerary (most likely you will not like the new price for the outbound flight(s)!). But admittedly I have no first hand experience. I suggest to give it a try (and report back in here afterwards, pls)
#14
Join Date: Aug 2015
Posts: 156
I’m not entirely convinced that SAS will allow you to cancel the return legs only; or do it without repricing the outbound flight(s) to a o/w itinerary (most likely you will not like the new price for the outbound flight(s)!). But admittedly I have no first hand experience. I suggest to give it a try (and report back in here afterwards, pls)
#15
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G, LTG), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 22,033