Our CPH - ORD flight was cancelled last minute last July 2023. The rebook auto option was ludicrous.

I had a very good experience calling and talking with an agent. The process took about 15 minutes as I had not been able at the moment of crisis(!) to research and plan an alternate route. The agent walked me through several options and answered my questions. Together, we came up with a solution suggested largely by me and confirmed at her end.

SAS does seem to have more changes and cancellations than I’ve experienced with other airlines. Are they still in an “emerging from bankruptcy” mode?