SAS Schedule Change Support & Discussions
Dec 18, 2023, 1:17 pm
#16
Original Poster
Join Date: Jun 2020
Location: ORD/MDW
Programs: DL PM, AA PPro, HHonors Gold, Hertz President's Circle, Enterprise Silver
Posts: 198
Sorry one more question - is this a cause for concern? Not sure why I'd be seeing this after my rebooking. Do I actually need to contact SAS? And if so, what is it about? Thanks!
Dec 19, 2023, 2:51 am
#18
Join Date: Nov 2014
Location: Probably not too far away from wherever you are
Programs: SAS EBD, Marriott Lifetime Titanium, Hilton Diamond, United MileagePlus Silver, AA Lifetime Gold
Posts: 173
I would call them and explain the error you have received. You can ask them what travel documents are missing? It might be that they have rebooked, but not confirmed your reservation. They could have gotten you FF number incorrect. Probably easy enough for them to fix, but don't leave it. Best to call/chat and get it addressed right away.
Dec 19, 2023, 8:08 pm
#19
Join Date: Sep 2002
Location: NOVA
Programs: IHG Rewards Platinum, Marriott Gold, Hilton Diamond, UA/DL/AA Back of the plane...
Posts: 4,612
Arg - IAD-CPH-IAD switched to A330 from A350. Our seats in Plus carried over but now they still are row 22 which is a row without a window per Aerolopa. And it won't let me move them online since there is now a charge for seats.
Happened on a different ticket a few weeks ago. I guess I will have to call AGAIN. I am assuming change of equipment means they will move my seats no-charge since the ticket was booked / seats assigned prior to the charge for seat assignment. They balked at first on the other ticket - in fact denied there was a change from an CRJ900 to A320. Took multiple calls. But on that one I lost the seats this time I do still have seats, just not the seats I would have picked.
Happened on a different ticket a few weeks ago. I guess I will have to call AGAIN. I am assuming change of equipment means they will move my seats no-charge since the ticket was booked / seats assigned prior to the charge for seat assignment. They balked at first on the other ticket - in fact denied there was a change from an CRJ900 to A320. Took multiple calls. But on that one I lost the seats this time I do still have seats, just not the seats I would have picked.
Dec 19, 2023, 8:11 pm
#20
Join Date: Sep 2002
Location: NOVA
Programs: IHG Rewards Platinum, Marriott Gold, Hilton Diamond, UA/DL/AA Back of the plane...
Posts: 4,612
I would call them and explain the error you have received. You can ask them what travel documents are missing? It might be that they have rebooked, but not confirmed your reservation. They could have gotten you FF number incorrect. Probably easy enough for them to fix, but don't leave it. Best to call/chat and get it addressed right away.
Dec 20, 2023, 7:47 am
#21
Original Poster
Join Date: Jun 2020
Location: ORD/MDW
Programs: DL PM, AA PPro, HHonors Gold, Hertz President's Circle, Enterprise Silver
Posts: 198
I would call them and explain the error you have received. You can ask them what travel documents are missing? It might be that they have rebooked, but not confirmed your reservation. They could have gotten you FF number incorrect. Probably easy enough for them to fix, but don't leave it. Best to call/chat and get it addressed right away.
They said it shouldn't cause issues with check in. Does that sound right?
Both our passport info and frequent flyer info is correct.
Dec 20, 2023, 7:53 pm
#22
Join Date: Sep 2002
Location: NOVA
Programs: IHG Rewards Platinum, Marriott Gold, Hilton Diamond, UA/DL/AA Back of the plane...
Posts: 4,612
I spoke with them today and they said "Due to the changes the cancelled flight caused the system thinks that payment is required for seating. This is not the case for you, but the system is not programmed to read that correctly. You can just ignore this message, you still have your selected seats."
They said it shouldn't cause issues with check in. Does that sound right?
Both our passport info and frequent flyer info is correct.
They said it shouldn't cause issues with check in. Does that sound right?
Both our passport info and frequent flyer info is correct.
Interesting thing is that the email sent confirming the update came from Cyprus and the font looked like old style airport printout!
Jan 5, 2024, 9:12 am
#23
Join Date: Jun 2015
Posts: 343
Upcoming HEL-ARN-ORD switched to HEL-CPH-ORD for the same day but with a much longer layover. My only experience with calling in after schedule change was on a weird itinerary to TFS that had no flexibility. Has anyone had success changing dates after a schedule change? Ideally, we'd push it back a couple days.
Jan 5, 2024, 10:57 am
#24
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,962
Jan 6, 2024, 12:52 am
#25
Join Date: Aug 2023
Programs: SAS EB, Kenya Asante, Qatar PC
Posts: 11
Upcoming HEL-ARN-ORD switched to HEL-CPH-ORD for the same day but with a much longer layover. My only experience with calling in after schedule change was on a weird itinerary to TFS that had no flexibility. Has anyone had success changing dates after a schedule change? Ideally, we'd push it back a couple days.
Mar 18, 2024, 3:20 pm
#26
Join Date: Jan 2022
Posts: 10
Expiration on refund when SAS flight is changed?
I booked 2 biz seats on SAS, LAX to LHR, late last year. Around the New Year, I received an email stating that my return flight was now ~22 hours later on the following day. I booked another night at a refundable hotel, but the whole setup including the new 6:40am departure are not ideal.
Since then, comparable flights have gotten more reasonable and I can go on another carrier for a reasonable premium. The button to request a refund is still working on my reservation. Do I need to worry on whether I will receive a full refund if it's been nearly 4 months since the flight change?
Since then, comparable flights have gotten more reasonable and I can go on another carrier for a reasonable premium. The button to request a refund is still working on my reservation. Do I need to worry on whether I will receive a full refund if it's been nearly 4 months since the flight change?
Mar 18, 2024, 4:44 pm
#27
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,181
You would be deemed to have accepted the change by now, and any cancellation from the website by now would likely had reverted to cancelling based on your original fare rules. Whether the EU rules has a condition for how long the cancellation offer should be available, and when the airline can say that silence is an accept of the change I don't know. But I would definitely call before clicking cancel on the website. The cancel button always work. But it will also show you a potential refund before you accept to process the cancellation.
I know JAL gives me two weeks, and then will deem the change accepted.
I know JAL gives me two weeks, and then will deem the change accepted.
Mar 19, 2024, 1:32 am
#28
Join Date: Nov 2014
Location: Probably not too far away from wherever you are
Programs: SAS EBD, Marriott Lifetime Titanium, Hilton Diamond, United MileagePlus Silver, AA Lifetime Gold
Posts: 173
Can confirm you only get 14 days on SAS to accept changes made by the airline. Pretty standard for most airlines (I have experienced this with LH, TP, and ANA).
At this point, the change/refund rules associated with your ticket apply
At this point, the change/refund rules associated with your ticket apply
Mar 19, 2024, 12:26 pm
#29
Join Date: Jul 2013
Location: SJC
Programs: Southwest, Alaska, United, American Airlines
Posts: 994
I booked 2 biz seats on SAS, LAX to LHR, late last year. Around the New Year, I received an email stating that my return flight was now ~22 hours later on the following day. I booked another night at a refundable hotel, but the whole setup including the new 6:40am departure are not ideal.
Since then, comparable flights have gotten more reasonable and I can go on another carrier for a reasonable premium. The button to request a refund is still working on my reservation. Do I need to worry on whether I will receive a full refund if it's been nearly 4 months since the flight change?
Since then, comparable flights have gotten more reasonable and I can go on another carrier for a reasonable premium. The button to request a refund is still working on my reservation. Do I need to worry on whether I will receive a full refund if it's been nearly 4 months since the flight change?
Mar 19, 2024, 3:14 pm
#30
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,181
Since your ticket originates in the USA, I'd press the issue. SAS can create a 14 day rule out of thin air for other markets, but there's no time limitation for accepting/refusing a schedule change for USA itineraries (and DOT and file charge back against SK if they try any nonsense with you).