Nickel and Dimed by SAS Airlines
#1
Original Poster
Join Date: Jul 2018
Programs: SU, TK, LA
Posts: 20
Nickel and Dimed by SAS Airlines
You don't have any extra or free baggage allowance, even as a Star Alliance Gold member. Totally screwed me over with a 600 US$ inner EU Flight PLUS 70 Euro luggage fees (one way).
SAS, an Airline to avoid!
SAS, an Airline to avoid!
#4
Original Poster
Join Date: Jul 2018
Programs: SU, TK, LA
Posts: 20
Re
Being a gold elite member entitles me to some contractual benefits and I was shocked and still am shocked that an individual airline can override this with their own TOS basically "at will".
#5
Original Poster
Join Date: Jul 2018
Programs: SU, TK, LA
Posts: 20
I mean, if you don't want to stick to Star Alliance rules or can't afford to stick to it, just leave. Star Alliance should not tolerate such behavior from it's members. I will wait what they say (likely nothing) and then try to make a backcharge on my CC for the whole ticket.
#6
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,962
I mean, if you don't want to stick to Star Alliance rules or can't afford to stick to it, just leave. Star Alliance should not tolerate such behavior from it's members. I will wait what they say (likely nothing) and then try to make a backcharge on my CC for the whole ticket.
Nevertheless I am also very unhappy with SK's decision.
And about the chargeback... that is just ridiculous. You booked a flight without checked luggage and that's exactly what you got.
I hope complaining here helps already to cool down.
#7
Original Poster
Join Date: Jul 2018
Programs: SU, TK, LA
Posts: 20
Trust me, I may not be able to get in touch with SAS customers service. But my US Credit Card issuer (I am a 15 years customer) is EXTRAORDINARY good in getting in contact with people who charged me. :-) Did wonders once with Wizz Air. :-)
I have another flight lined up with Eurowings. They make it very clear that, while being part of Lufthansa, they are not a part of Star Alliance or something. Thats fine, as long as such things are agreed upon before purchase of a ticket.
Last edited by jayxxl; Dec 21, 2018 at 11:34 am
#8
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,962
No, it isn't. Star Alliance rules are part of my contractual agreement if I buy a ticket. For now I have not managed even to get in touch with SAS Airlines. They don't have an email (the one they have sends back automated replies), they don't have a facebook chat...
Trust me, I may not be able to get in touch with SAS customers service. But my US Credit Card issuer (I am a 15 years customer) is EXTRAORDINARY good in getting in contact with people who charged me. :-) Did wonders once with Wizz Air. :-)
Trust me, I may not be able to get in touch with SAS customers service. But my US Credit Card issuer (I am a 15 years customer) is EXTRAORDINARY good in getting in contact with people who charged me. :-) Did wonders once with Wizz Air. :-)
Extra Baggage Allowance
You can take an extra 20 kg (44 pounds) where the weight concept applies or an extra piece where the piece concept applies.
Some airlines do not offer this benefit on individual flights but only on connecting Star Alliance flights. Within Europe on "Light" fares offered by Lufthansa, Austrian & SWISS, "Check&Go" fares offered by Brussels Airlines and “Go light” fares offered by SAS as well as on “Seat” fares offered by Air New Zealand, the extra baggage allowance is not offered.
You can take an extra 20 kg (44 pounds) where the weight concept applies or an extra piece where the piece concept applies.
Some airlines do not offer this benefit on individual flights but only on connecting Star Alliance flights. Within Europe on "Light" fares offered by Lufthansa, Austrian & SWISS, "Check&Go" fares offered by Brussels Airlines and “Go light” fares offered by SAS as well as on “Seat” fares offered by Air New Zealand, the extra baggage allowance is not offered.
#9
Original Poster
Join Date: Jul 2018
Programs: SU, TK, LA
Posts: 20
Lets say it this way. SAS Airlines are the European equivalent of United Airlines in the States. Or as a lawyer friend of mine phrased it: You don't fly United if there is any way to avoid it.
(The incident with United was, by the way, totally expected. Had to happen sooner or later.)
I guess the same is true for SAS. You don't fly it if you can avoid it. My girl is on another SAS flight. Don't ask!
(The incident with United was, by the way, totally expected. Had to happen sooner or later.)
I guess the same is true for SAS. You don't fly it if you can avoid it. My girl is on another SAS flight. Don't ask!
#10
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Lets say it this way. SAS Airlines are the European equivalent of United Airlines in the States. Or as a lawyer friend of mine phrased it: You don't fly United if there is any way to avoid it.
(The incident with United was, by the way, totally expected. Had to happen sooner or later.)
I guess the same is true for SAS. You don't fly it if you can avoid it. My girl is on another SAS flight. Don't ask!
(The incident with United was, by the way, totally expected. Had to happen sooner or later.)
I guess the same is true for SAS. You don't fly it if you can avoid it. My girl is on another SAS flight. Don't ask!
It expressly provides that on certain fare bases, essentially rock-bottom discount fares, the extra allowance does not not apply to intra-European flights on: LH, LX, SK, OS, and SN.
If those terms were unacceptable to you, why did you purchase the specific fare bucket which did not include the allowance?
You got exactly what you were entitled to and what you would have received on any of those other carriers on an intra-European flight.
#11
Join Date: Mar 2016
Location: Preferable @30.000 feet
Programs: More than one
Posts: 1,673
My advise. Stop whining. You don't get the same perks with low fair ticket as you do with the more expensive tickets.
Last edited by highupinthesky; Dec 21, 2018 at 1:23 pm
#12
Original Poster
Join Date: Jul 2018
Programs: SU, TK, LA
Posts: 20
Fraud. Fraudulent and misleading billing. I was a tiny amount I asked back. Wizz resisted. I bough new tickets from another airline (6 flight legs!). Disputed, after some back and forward, a letter from a lawyer did wonders. All credited back into my account. It is easy to play hard ball against someone who is weak. But against a big company, I happily take the challenge. Not sure how much they lost in the end. But all I asked was 50 dollars back, that they overcharged me.
Want to bet against it?
#13
Join Date: Mar 2016
Location: Preferable @30.000 feet
Programs: More than one
Posts: 1,673
When you get through to them, they will probably ask you to go to their customer service website and fill out the claim form there. I also asks for your bank info, so they can transfer any reimbursement to you. They normally respond within a day to a week for *A gold and up.
No because SK are normally pretty large with compensations, also in gray zones where you are legally not entitled to compensation.
#14
Join Date: Oct 2011
Programs: EuroBonus Diamond, Delta Skymiles 360, BAEC LTG, Hilton Diamond, Marriott Ambassador
Posts: 2,827
So don't fly them anymore, stop giving them your money and they'll go away. The reason why terrible airlines keep existing is because people keep flying them.
#15
Join Date: Nov 2004
Programs: EB*G, BT VIP
Posts: 770
It is not entirely correct. I flew LH earlier today and I have bought "light" fare with no baggage as I had carry-on only, but when LH is offering you a choice between "normal" and "light" fare, the difference money wise would be around 15-20 eur one way intra-europe but it books into the same booking class. I have no clue how they sorting it out internally but today I have paid 600 eur one way for LH "light" and it was B booking class, just one step of from full Y.