Seems like they've removed it.
Was under My Account -> Review Account Statement.

Excellent. I'm not going crazy after all.

I only saw one other reference to it in this thread but I have a $145 redemption option for a $50 iTunes giftcard. It's only redeemable once every 180 days but I have a hard time seeing how you can accumulate award money that fast anyway. I figure it's better than another random 7000 Hilton or 4000 PC points.

I accumulate very consistently $50 erewards currency each month, but I also take part in every single survey :)

The T&C appear to have an updated interpretation of currency expiration:

T&C appears to have been updated with the expiration now requiring activity during the past 12 months. I'll contact them to ask them what they define as "inactive" and report back.

This actually appears to be a huge liberalization of their previous policy, under which 75% or 80% (I forget which) of any currency in your account at end of your membership year was just taken from you - no matter whether you were active or not.

So if you'd been saving for a reward toward the end of your year and didn't complete enough surveys for enough currency to claim the reward - or even if you weren't allowed because it hadn't been 90 days since your last airline redemption for example - they just stole it from you. :mad:

Now it seems like if you are active (whatever that means exactly, thanks for checking, freetravelguys), you will be OK. Kind of a big relief, actually, since we don't have control over the timing of earning or redemption...

FTF

Their prior policy was very unfair. I redeemed some currency a couple of months ago because it was set to expire, and even after I did that, they still took away a percentage of what was left over. I suppose enough people complained about it. I emailed them yesterday, but no reply yet, so when and if they do I'll post their answer here.

E-rewards [Master Thread]
 

I know the consensus is to not make 2 deposits from 2 ereward accounts into 1 airline account within the 30 day redemption period, but FWIW I'm wondering if anybody has actually tried depositing from 2 erewards accounts into a mileage plus account (in the same 30 day period) I would really like to take advantage of the MileUp promotion just 1 more time!!

E-Rewards is known to take adverse action and close duplicate accounts. Do u really want to take a chance ..

Can't say I'm surprised after sister company e-miles did the same.


Dear (beachmouse),

As an e-Rewards® Member who joined us from either Delta Air Lines or Northwest Airlines and has claimed Delta SkyMiles®, we wanted to notify you that Delta Air Lines has chosen to no longer make SkyMiles® available to us as a Reward option. However, as of January 1, 2013 you can redeem your e-Rewards Currency for an expanded list of frequent flyer currency from American Airlines, Southwest, and United, as well as other travel partners!

EARN 25% MORE IN 2013

To show our appreciation for your participation in 2012 and to make your e-Rewards Currency go further with your new Reward options, we are going to award you quarterly bonuses for your activity during 2013. You can earn 25% MORE e-Rewards Currency for every survey answered!*

What's the catch? There isn't one -- just keep responding to surveys! Your 25% bonus will be credited after each calendar quarter during 2013 based upon all the e-Rewards Currency you earned during that quarter.

It's our way of saying - Thank you!

*Your 25% earnings (e-Rewards Bonus) will be credited within 2 weeks following the end of every calendar quarter. We'll notify you when your account has been credited.

This could be pretty valuable, I hope is available for everybody (the 25% bonus-) I redeem about 1,000 miles a month.

I contacted them on December 21st and again December 24th which I realize is Christmas Eve. Tomorrow will be seven days since my first contact and I am not impressed. I realize we had Christmas this week but companies that deal with customer service don't close for the whole week.

Opps, I just saw that they say they try to answer in 5 business days and with the holidays that probably means like 10 so I will not hold my breath.

It's been less than that since I emailed them and I haven't heard back, but if I don't then I won't be too annoyed. In the end this is something I get for nothing, so my expectations aren't too high with them.