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-   -   E-rewards [Master Thread] (https://www.flyertalk.com/forum/s-p-m/935173-e-rewards-master-thread.html)

The_Bouncer Sep 6, 2019 2:17 pm

Still no surveys on my UK account. It's been over a week now. It looks like I have been effectively banned.

fishnfly Sep 10, 2019 9:08 am

I've been a member of e rewards for well over 10 years now. All of the sudden, almost everything is "out of stock". I wrote to them, and was told to try something new and that they are working with their sponsors to renew them.
OK... like what new should I try? Magazines? That's about all there is left! I can get a better deal on magazines from the kids that go door to door!
My Hilton points still haven't accrued (or been posted) on Hilton, and I redeemed those 9 months ago. Now, on the site, it says something about "posting delay". I guess delay!
Are they closing up shop, finally? Or, am I about to be booted? I have to add that I have answered all questions honestly all of the time I've been a member. I just didn't see the advantage of being dishonest and being booted.
Agh. This isn't fair. I have so many points, and nothing sounds interesting. Usually if something is out of stock, they are in stock in a couple days. Not this time!
I'm thankful to find this thread to see what others are experiencing.
I also want to note that I had seen a vast improvement in their customer service over the last year. It sounds to me from reading this thread, I am the only one who saw it that way! LOL. Vast improvement in customer service, but a more strict environment in which to redeem. Like, you can only redeem things once a quarter, etc.
Any comments of late are appreciated!
I haven't posted here in a long time. I used to be a fairly frequent flyer, here! :)

linsj Sep 14, 2019 1:03 pm

Hilton points
 
Redeemed 8/24, posted 9/11---2.5 weeks.

fishnfly Sep 14, 2019 9:57 pm

Yep. That’s delayed alright!

pointshogger Sep 17, 2019 7:16 pm

Data point: Redeemed IHG points on Sept 14 and credited on Sept 17. Pretty decent cause that included the weekend.

goldencondor Sep 19, 2019 6:57 am

Just had an email titled

'Change is coming...

Get Ready

Something big is coming.
More details to follow soon…'

The_Bouncer Sep 19, 2019 7:13 am


Originally Posted by goldencondor (Post 31541533)
Just had an email titled

'Change is coming...

Get Ready

Something big is coming.
More details to follow soon…'

I have got this too and immediately cashed in all my points. I haven't been able to access a single survey for weeks now.

ankomonkey Sep 19, 2019 1:34 pm

Just logged in to my account and my balance has increased by about 30,000 points. Looking at the account statement there are 3 manual credits for today - 2 for 15k each and 1 for 333 points. I usually redeem for Iberia Avios or Hilton. Both have restrictions that only allow redemptions every 1 or 2 months, so I can't easily empty the account and ditch it if they try to correct what must be a mistake. Unless I've won some prize draw - do they even run prize draws?

The_Bouncer Sep 19, 2019 3:51 pm


Originally Posted by ankomonkey (Post 31542892)
Just logged in to my account and my balance has increased by about 30,000 points. Looking at the account statement there are 3 manual credits for today - 2 for 15k each and 1 for 333 points. I usually redeem for Iberia Avios or Hilton. Both have restrictions that only allow redemptions every 1 or 2 months, so I can't easily empty the account and ditch it if they try to correct what must be a mistake. Unless I've won some prize draw - do they even run prize draws?

I wouldn't be asking questions or waiting for the right redemptions. I would just be emptying the account on anything I could get.

WilcoRoger Sep 19, 2019 5:53 pm


Originally Posted by goldencondor (Post 31541533)
Just had an email titled

'Change is coming...

Get Ready

Something big is coming.
More details to follow soon…'

So did I - sounds quite ominous. I can cash out earliest a week from now, hopefully "soon" is later than that...

beachmouse Sep 19, 2019 6:40 pm

No e-mail here even though I’m getting and using survey links regularly. Maybe they’re opening up more redemption options for those locked into a single hotel or transportation partner?

ImprovGal Sep 19, 2019 11:04 pm


Originally Posted by beachmouse (Post 31543711)
No e-mail here even though I’m getting and using survey links regularly. Maybe they’re opening up more redemption options for those locked into a single hotel or transportation partner?

That sounds plausible. Like you, I didn't receive such an email and I'm still actively receiving and using survey links. I also still seem to have all of my redemption options available to me. IIRC, I originally enrolled via Delta, so I think I've already got all active partners in my redemption options.

The_Bouncer Sep 20, 2019 1:40 am

I just hope I start getting some surveys again soon.

ShopAround Sep 20, 2019 7:41 am

No change is coming email for me, either. This is just speculation, but based on the posts here and the locations they're coming from, it seems like that email was sent to non-US accounts.

ankomonkey Sep 20, 2019 8:15 am


Originally Posted by ShopAround (Post 31545014)
No change is coming email for me, either. This is just speculation, but based on the posts here and the locations they're coming from, it seems like that email was sent to non-US accounts.

I got the e-mail, UK account.


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