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-   -   E-rewards [Master Thread] (https://www.flyertalk.com/forum/s-p-m/935173-e-rewards-master-thread.html)

jamesteroh May 21, 2019 1:19 pm

Be aware if you get a long survey asking about wireless phones. A good ten minutes into the survey today and I get this message:

Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request POST /survey/selfserve/53b/1812786.

Reason: Error reading from remote server

I tried doing the backarrow and refreshing page with no luck. No happy I wasted that much time. I received a similar error a few days ago also ten minutes into a long survey. I'm ready to stop taking surveys over a few minutes long.

Tilly71 May 25, 2019 11:39 am


Originally Posted by VikingRaider (Post 31060522)
Yes ... reported it nearly a month ago ... had 3 holding emails saying they had referred it to their IT department but not resolved so far.

My internal server issue problem has now been resolved after placing 2 x requests, cashed out and see ya later.

ankomonkey Jun 21, 2019 9:58 am

2 UK accounts (mine and wife's) - both stopped getting points awarded from 19th June onwards :(

beachmouse Jun 21, 2019 10:38 am

I’m missing points from the 20th but have some things from the 21st appearing correctly. Their underlying survey router has been a little flaky on other platforms recently too

CeeGee Jun 22, 2019 1:44 am

UK account no points awarded since the 19th June also and Air miles(Avios) Reward seems to be taking a long time to post,almost 3 weeks.

Oxon Flyer Jun 22, 2019 1:57 am


Originally Posted by ankomonkey (Post 31225897)
2 UK accounts (mine and wife's) - both stopped getting points awarded from 19th June onwards :(

Same here. Nothing at all posted since then, including partial credits for screened-out surveys. I’ve logged a ticket, the reply to which was “we can see you completed the surveys. Wait 72 hours”

CeeGee Jun 22, 2019 2:19 am

In a way thank goodness others are having this issue,I thought it was just me.(No reply yet to ticket lodged on the 20th)

SouthWesterner Jun 22, 2019 3:22 am


Originally Posted by Oxon Flyer (Post 31227900)
Same here. Nothing at all posted since then, including partial credits for screened-out surveys. I’ve logged a ticket, the reply to which was “we can see you completed the surveys. Wait 72 hours”

Same for me. I'm not completing any more until I see the missing points hit my account.

chrism20 Jun 23, 2019 11:24 am

Also happening for me in the U.K.

Something similar happened about two months ago and after about five days it started working again and all the missing points were posted.

I havent bothered doing a ticket yet, was planning to see if it works itself out

FullTimeFlyer Jun 23, 2019 11:27 am

A couple of changes I've noticed in the last few days:
1. After completing a survey, instead of going to the "rate the survey' screen they've had forever, it just brings up a screen and says you've been credited (and luckily, so far I have indeed still been getting credited). The flow isn't as good, because of taking you to a new survey, you have to get back on your own to the home page and look for a colored button again, or go back to e-mail
2. And possibly related, after a short time in which the button was reliable, I'm seeing that sometimes you have live surveys on e-mails even with a greyed-out button. That fix didn't last long.

FTF

Beachchaser Jun 25, 2019 7:50 am


Originally Posted by beachmouse (Post 31226004)
I’m missing points from the 20th but have some things from the 21st appearing correctly. Their underlying survey router has been a little flaky on other platforms recently too

I'm missing $20 in credits from the 20th as well, is it best to open a ticket or just write it off and move on?

chrism20 Jun 26, 2019 2:40 am

My uk Account seems to have caught up this morning.

CeeGee Jun 26, 2019 4:07 am


Originally Posted by chrism20 (Post 31240824)
My uk Account seems to have caught up this morning.

Same for me,but still missing an award redemption
(Will look tomorrow when British Airways computer catches up)

Beachchaser Jun 26, 2019 7:01 am


Originally Posted by CeeGee (Post 31240944)
Same for me,but still missing an award redemption
(Will look tomorrow when British Airways computer catches up)

mine is all caught up, maybe e-rewsrds reads this thread

SouthWesterner Jun 26, 2019 9:46 am


Originally Posted by CeeGee (Post 31240944)
Same for me,but still missing an award redemption
(Will look tomorrow when British Airways computer catches up)

Same for me. All my missing Opinion Points posted to e-Rewards this morning, but I'm still waiting to receive Avios from a redemption made on 8 June.


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