E-rewards [Master Thread]
Apr 29, 2015 | 2:27 pm
#1801
FlyerTalk Evangelist
Join Date: Jan 2004
Location: About 45 miles NW of MCO
Programs: Acapulco - Gold, Panama - Red, Timothy Leary 8 Mile High Club
Posts: 31,266
I'm still irked by the surveys that ask 100 questions before telling you you didn't qualify. But last week I reported a broken survey, got an email telling me I would hear back in 5 days and guess what? I did. I'm still disappointed as it was about a product I would like to know more about and that I would like the manufacturer to know more of my opinion than I was able to express.
Dear Bama Vol,
I apologize for the errors that have occurred in the survey and we appreciate you bringing this to our attention. We have forward this to the project manager so that they are aware of the issue. I can assure you that your account was credited with the full amount.
If you have any further issues, questions or concerns, please do not hesitate to contact our Member Services Team at: www.e-rewards.com/contactus.do.
Sincerely,
Beth
Member Services Representative
Dear Bama Vol,
I apologize for the errors that have occurred in the survey and we appreciate you bringing this to our attention. We have forward this to the project manager so that they are aware of the issue. I can assure you that your account was credited with the full amount.
If you have any further issues, questions or concerns, please do not hesitate to contact our Member Services Team at: www.e-rewards.com/contactus.do.
Sincerely,
Beth
Member Services Representative
May 3, 2015 | 9:36 am
#1802
Join Date: Feb 2012
Location: Central Europe
Programs: SAS Silver, A3 Gold, TK Gold, Hyatt Globalist, HH Diamond, Marriott Gold, IHG Plat
Posts: 502
After website refurbishment I am noticing that points don't post at all, when you complete (in whole or just partly) any survey from surveymyopinion.com... surveys from erewards are working and posting ok...
May 3, 2015 | 10:31 am
#1803
Join Date: Oct 2012
Programs: Dynasty Frequent Flyer (Elite Plus),Accor Platinum
Posts: 1,895
Same here
I just sent them an email about surveys I had done recently. Its good to see others having the same issues.
May 3, 2015 | 10:33 am
#1804
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Salt Lake City, Utah, USA
Posts: 10,968
The look and feel of the new site is an improvement. But it is still beta in terms of polish. Not everything is working. For example, on the old site, you could only look at 60 days of account history. I was hoping the new site had changed that. But not only is it not changed, but if you select a date range greater than 60 days, there is no error message. You just get ... nothing.
May 5, 2015 | 5:23 am
#1805
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
E-rewards [Master Thread]
Has anybody noticed that since around the time erewards was purchased or what have you that survey $ takes days to post?
I'm now waiting on 5 surveys (successfully completed)- to post to my account... How annoying that is... Especially that I'm at $89 and am waiting to cash out for AS miles. Ugh
I'm now waiting on 5 surveys (successfully completed)- to post to my account... How annoying that is... Especially that I'm at $89 and am waiting to cash out for AS miles. Ugh
May 5, 2015 | 6:30 am
#1807
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: New Jersey
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 47,401
Take a look at your account statement. They've probably posted there though it's not showing in your total on the home page.
May 5, 2015 | 8:10 am
#1808
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
May 5, 2015 | 8:11 am
#1809
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: New Jersey
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 47,401
I found the total on my account statement different than what shows on the home page.
May 5, 2015 | 10:29 am
#1811
Join Date: Oct 2012
Programs: Dynasty Frequent Flyer (Elite Plus),Accor Platinum
Posts: 1,895
I have done 4-5 surveys since the 1st of May and both on the main page and on the statement they have not showed up. Also since the 1st of May there have been no new surveys to do.
May 5, 2015 | 10:34 am
#1812
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
Quote:
Originally Posted by Mauibaby2008
My account statement says I've earned / completed 0 surveys in May...
Annoying ...
Apart from earning 35 points from 2 quick surveys/updates.
I have done 4-5 surveys since the 1st of May and both on the main page and on the statement they have not showed up. Also since the 1st of May there have been no new surveys to do.
Originally Posted by Mauibaby2008
My account statement says I've earned / completed 0 surveys in May...
Annoying ...
Apart from earning 35 points from 2 quick surveys/updates.
I have done 4-5 surveys since the 1st of May and both on the main page and on the statement they have not showed up. Also since the 1st of May there have been no new surveys to do.
May 5, 2015 | 2:04 pm
#1813
Join Date: Apr 2013
Location: Lehigh Valley, Pennsylvania
Programs: Milege+, SkyMiles, AAdvantage, HHonors Diamond, Marriott Gold
Posts: 1,748
May 5, 2015 | 2:35 pm
#1814
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
May 5, 2015 | 4:15 pm
#1815
Join Date: Apr 2013
Location: Lehigh Valley, Pennsylvania
Programs: Milege+, SkyMiles, AAdvantage, HHonors Diamond, Marriott Gold
Posts: 1,748