I'm still irked by the surveys that ask 100 questions before telling you you didn't qualify. But last week I reported a broken survey, got an email telling me I would hear back in 5 days and guess what? I did. I'm still disappointed as it was about a product I would like to know more about and that I would like the manufacturer to know more of my opinion than I was able to express.
Dear Bama Vol,
I apologize for the errors that have occurred in the survey and we appreciate you bringing this to our attention. We have forward this to the project manager so that they are aware of the issue. I can assure you that your account was credited with the full amount.
If you have any further issues, questions or concerns, please do not hesitate to contact our Member Services Team at: www.e-rewards.com/contactus.do.
Sincerely,
Beth
Member Services Representative