Another unhappy member
 

After being dropped from the Prefered Panel with no other explanation than we like to share it around my offers have withered to 5 surveys in 2 months. As usual I NEVER have the $$$s post and have to follow up. I completed each survey and emailed after ten days and in each case with no explanation I was credited 50c. This is now past deception and has become a scam.

Interestingly some senior FTers such as slippahs have recently posted negatively. This board does an excellent job through the S.P.A.M forum of promoting erewards and perhaps Randy should consider at least a short term suspension until they resolve all the complaints and improved their shoddy tactics.

I complained, and they shut me off
 

I have been a good eRewards member for about 4 years. In June, I emailed eRewards customer service that I did not receive full credit for a fully completed survey. Since that time, I have received just one offer from eRewards. I find the timing too coincidental - before I complained, I easily averaged 5 - 10 offers a week and after I complained, I have received 1 offer in 3 months. I doubt I'll be able to reach the next reward threshold, so I cashed in what I have.

I did email customer service and asked them whether I had been "shut off" in response to my complaint. They ignored that question and instead promised to investigate why I did not receive full credit for the survey that started all of this.

Seems to me that any organization that shuts off any one that complains (and I complained in the very nicest manner, really :p ) has some pretty big problems. I'm off the eRewards program for sure!

Do you mean suspension of any talk about them? The "promoting" has been of comments positive and negative. If there was no discussion, people wouldn't be able to read about the problem.

Explanation
 

Only active promotion advice (e.g. Earn nows) which directly advances the erewards cause.

Soooo other members are not to post and inform others regarding new offers?
I cant for the life of me see where the FT leadership is doing any "promoting" one way or the other.

Program doesnt work for you?... err Drop it.

For my one part while the earnings for my principal interests AA and HH has dropped from say 15k-20k AA miles and 24K HH annualy ( lets face it, I sincerely doubt they ever thought members would be redeeming at such a frequency :) )

I will still get 2K AA and the 12k HH annually plus I just did 2K DL and 2K CO
which serves to keep two dormant account active and be able to do so annually.

Useless? Not by a long stretch :rolleyes:

mike

I could get that many miles too if, but it just doesn't make sense considering the amount of time and effort I need to put into the surveys. They used to be pretty simple, 3-4 minutes and full credit, nowadays they want pretty extensive industry specific information from me, anywhere from 20-30 minutes and at the end I often don't even get the full credit. There is no way in hell I'll give them 30 minutes of my time to get a measly $0.75 of "credit". We're talking about 20 hours of work for 2000 miles.

every time i get a survey, i immediately hit the "earn more" button at the bottom of the page, for an automatic $0.15 to 0.30. i usually don't even bother with the survey itself, particularly if it's one of those "20 minutes for $2, if you qualify" surveys. i may be missing out on some opportunities, but at least i get my HH points.

True enough but you would be crazy to spend that much time on the surveys anyway even the ones where you get full credit.
The questions are often quite repetitive... just give a bunch of " middle of the road answers" :)

Just yesterday I found 8 or so surveys in my box, three I completed for $4 ne each the rest I got 75 cents or $1 for not fully qulifying
TOTAL TIME SPENT ON ALL I bet was no more than 15 mins.

mike

I have also seen a marked reduction in survey requestes over the last two months.

One of the last ones I got:

Full reward amount: $10 in e-Rewards currency
Full survey length: approximately 45 minutes

Just how stupid do they think I am? Do they really expect me to spend 45 minutes of my time for 1/10th of 1000 miles?

Scott, most of those time estimates are grossly exaggerated. But regardless of that, if you get a survey you don't want to complete (for whatever reason), just answer the first few questions in such a way as to get automatically disqualified. Usually, saying that you work for a market research company will do the trick. That way, you spend only a minute on the survey and still earn the "not qualified" amount, which is usually $0.50 or $1.00.

This way you can still earn SOMETHING even on surveys you don't feel are worth completing.

For my part, I've been getting about 1-2 eRewards surveys and "quick studies" per day recently, averaging to something like 20 offers per month. I have rarely had an issue where it took me too long to get disqualified - almost always if I'm spending more than a few minutes on the survey, I am fully qualified and receive the credit. I, too, have sometimes had problems with surveys not crediting, but a polite email to customer service almost always results in a fix within a few business days.

It may not be the best survey company out there, but it's good enough for what it does, IMHO... at least for me. Clearly, some others have not been having such good experiences.

I have definitely noticed an increase in the number of surveys that ask a lot of questions (up to 20) only to then tell you that you don't qualify for the survey. In those cases, I feel ripped off because they've gleaned information from me with practically no payment.

You are suggesting that posts or threads discussing this type of thing should be deleted by the moderators??? :confused:

You seem to be forgetting that e-rewards features like "Earn now" actually help us, the USERS, of e-rewards!!!

Why should advice that is directly HELPFUL to the customer (regardless of whether or not it "advances the erewards cause") be kept off of FlyerTalk???

We need all the helpful advice we can get on FT! @:-)

Even More Reductions?
 

One day I had a few where I didn't qualify and was supposed to get $.50. Normally I don't bother to keep track of those, but I did notice my balance didn't increase immediately. I waited a couple weeks then clicked on the links and saw I got $.25 . . . Sent an e-mail asking what's up but no response as yet.

What do you want for free dude? Just have them put 100k miles in your account after 2 minutes of clicking? I dont get it?

Ken in Phx