E-Rewards AA awards
Jun 14, 2005 | 9:44 am
#16
Join Date: Jan 2004
Location: BUR
Programs: AA, Amex, Hilton
Posts: 130
I too have been waiting for my 2500 miles to post since May 6. I logged a ticket with their customer support and got no response. So I did some investigating and found their phone number. I called them, and spoke with the rep (I think there's only one) and she said they'd call me back the next day. They didn't, so I'm going to call back later today. I'll keep you updated. PM me if you want the phone #.
Jun 14, 2005 | 10:14 am
#17
Join Date: Apr 2004
Location: Homeless Nomad Wandering the Globe
Programs: Former AA EXP/2M Lifetime now Blackballed UA Premier Executive PWP Bronze
Posts: 5,938
Originally Posted by NewTraveler
I too have been waiting for my 2500 miles to post since May 6. I logged a ticket with their customer support and got no response. So I did some investigating and found their phone number. I called them, and spoke with the rep (I think there's only one) and she said they'd call me back the next day. They didn't, so I'm going to call back later today. I'll keep you updated. PM me if you want the phone #.
Jun 15, 2005 | 2:55 pm
#18
Join Date: Feb 2002
Location: Northbrook, IL
Programs: AA Platinum 2 Mill - SPG Gold
Posts: 182
The last time, after numerous e-mails to e-rewards, to which I never got a real answer, and after 3 mos., I e-mailed Aadvantage Customer service. The miles posted the next day.
Jun 17, 2005 | 12:21 am
#19
Join Date: Aug 2002
Location: SoCal
Posts: 686
Originally Posted by Jumpcut
e-Rewards is getting flaky. If these don't post shortly, I'm giving up on it. I have better things to do with my time than fill out surveys for rewards that don't come when they're supposed to. More trouble thani t's worth...
Jun 17, 2005 | 6:45 pm
#20
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,424
I am still waiting for 2500 miles from May 4 flights.
They said to wait 6 weeks, but it has never taken anything close to this long.
It makes me wonder if I should continue to do the surveys.
They said to wait 6 weeks, but it has never taken anything close to this long.
It makes me wonder if I should continue to do the surveys.
Jun 17, 2005 | 6:48 pm
#21
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,424
Originally Posted by mvoight
I am still waiting for 2500 miles from May 4 flights.
They said to wait 6 weeks, but it has never taken anything close to this long.
It makes me wonder if I should continue to do the surveys.
They said to wait 6 weeks, but it has never taken anything close to this long.
It makes me wonder if I should continue to do the surveys.
Jun 18, 2005 | 12:22 am
#22
Join Date: Apr 2004
Location: Homeless Nomad Wandering the Globe
Programs: Former AA EXP/2M Lifetime now Blackballed UA Premier Executive PWP Bronze
Posts: 5,938
Originally Posted by mvoight
Correction, I just doublechecked. It was May 7, so it will be 6 weeks tomorrow.
My guess is that something went awry around the first part of May.
There's another possibility that they some how under-purchased their rewards for the month of May I guess. Last year, they found themselves with too many awards and ran a promo - redeem $25 award and get $5 back instantly. Anything is possible, and I don't consider these people to be too friendly from a customer service perspective.
Sam
Jun 18, 2005 | 4:36 pm
#23
Join Date: Oct 2000
Location: Soddy Daisy, TN USA
Programs: Former DL GM, NW Platinum, UNITED PREMIER, STARWOOD GOLD, RG, LP, US, AA & OTHERS
Posts: 99
?
I am confused? In order to use E-Rewards w/AA you must 1st BUY a ticket? Yes?
I have ONLY been using them for Hhonors rewards and mine also post w/in 12 hours.
I have ONLY been using them for Hhonors rewards and mine also post w/in 12 hours.
Jun 18, 2005 | 4:49 pm
#24
Suspended
Join Date: Feb 2001
Location: Tampa, Florida, U.S.A.
Posts: 7,664
Originally Posted by BOA VIAGEM
I am confused? In order to use E-Rewards w/AA you must 1st BUY a ticket? Yes?
I have ONLY been using them for Hhonors rewards and mine also post w/in 12 hours.
I have ONLY been using them for Hhonors rewards and mine also post w/in 12 hours.
You must FLY a ticket bought on AA.com, within a period specified when you redeem ( the " current period" can been seen when you start the redemption process).
That period which lasts for the 3 months usually commences about 2 to 4 weeks after the date of redemption.
The aa.com purchase can be made at anytime.
mike
Jun 18, 2005 | 6:11 pm
#25
Suspended
Join Date: Nov 2004
Posts: 1,188
Originally Posted by MIKESILV
Not exactly.
You must FLY a ticket bought on AA.com, within a period specified when you redeem ( the " current period" can been seen when you start the redemption process).
That period which lasts for the 3 months usually commences about 2 to 4 weeks after the date of redemption.
The aa.com purchase can be made at anytime.
mike
You must FLY a ticket bought on AA.com, within a period specified when you redeem ( the " current period" can been seen when you start the redemption process).
That period which lasts for the 3 months usually commences about 2 to 4 weeks after the date of redemption.
The aa.com purchase can be made at anytime.
mike
Jun 19, 2005 | 7:02 pm
#28
Join Date: Mar 2001
Location: Austin, TX -- AA Life Platinum; QF Life Silver; UA Silver
Posts: 5,467
I had problems getting e-rewards to post once on a complicated itin; the routing was: MEL-AUS/AUS-NCE/NCE-AUS/AUS-AKL. I had already flown the MEL-AUS segments (got online booking bonus), but e-rewards never posted for the AUS-NCE-AUS portions.
Jun 19, 2005 | 10:39 pm
#29
Join Date: Feb 2004
Location: SAN, USA
Programs: UA, WN, AA Plat, too many hotels
Posts: 149
5 weeks later....
My May 13 flight e-rewards 2500 miles posted this weekend.
I had sent an e-mail to e-rewards customer service last weekend, but never received a response so I have no idea whether the e-mail helped to get the miles posted or not......
I had sent an e-mail to e-rewards customer service last weekend, but never received a response so I have no idea whether the e-mail helped to get the miles posted or not......
Jun 20, 2005 | 3:31 am
#30
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,424
Originally Posted by hauteboy
I had problems getting e-rewards to post once on a complicated itin; the routing was: MEL-AUS/AUS-NCE/NCE-AUS/AUS-AKL. I had already flown the MEL-AUS segments (got online booking bonus), but e-rewards never posted for the AUS-NCE-AUS portions.
Are you saying that the MEL-AUS segment and the other segments were from different months? Or... that you had an e-reward award wasn't valid until your trip had already started? How many e-rewards were you expecting? Generally E-Reward mileage is for the first flight of the first month of the three month period for the 1000 or 2500 mile reward.