Mypoints Account disabled--Why?
Mar 6, 2003, 4:34 am
#1
Original Poster
Join Date: Apr 2000
Posts: 494
Mypoints Account disabled--Why?
I had just opened my account last week and I had earned over 3000 points (from Amtrak, Tupperware and Reflect). When I tried to login to my account it says your account has been disabled.
Anyone knows why? What should I do now? I have sent an email to member services. Should I call them? What is the phone #?
As a matter of fact I had referred my wife at the same time. She also had over 3000 pts. Actually she had redeemed her pts for Hilton. None of the Hilton pts have been posted and her account is also been disabled.
What is go on here? Please help.
Thanks
Anyone knows why? What should I do now? I have sent an email to member services. Should I call them? What is the phone #?
As a matter of fact I had referred my wife at the same time. She also had over 3000 pts. Actually she had redeemed her pts for Hilton. None of the Hilton pts have been posted and her account is also been disabled.
What is go on here? Please help.
Thanks
Mar 6, 2003, 8:38 am
#2
Join Date: Apr 2001
Location: USA
Posts: 8,033
Mar 6, 2003, 10:16 am
#3
Join Date: Sep 2002
Posts: 873
This has happened to many of us at the first redemption from a MyPoints account.
They disable your account because they want to verify your personal data: they want to make sure you are really who you say you are and not somebody creating multiple accounts to accrue a large number of points. Usually it requires faxing them a copy of your drivers license (or similar document) to get your account enabled again (mention your MyPoint accountname on the fax)
It is understandable that they do this, but the way how they do this leaves to be desired: just disabling an account without providing any communication from their end sucks IMHO.
Anyway: just fax them the info, or try to contact them (the number mentioned by the previous poster worked for me - after a couple of attempts), this will get your account back up again and will allow you to redeem your points.
They disable your account because they want to verify your personal data: they want to make sure you are really who you say you are and not somebody creating multiple accounts to accrue a large number of points. Usually it requires faxing them a copy of your drivers license (or similar document) to get your account enabled again (mention your MyPoint accountname on the fax)
It is understandable that they do this, but the way how they do this leaves to be desired: just disabling an account without providing any communication from their end sucks IMHO.
Anyway: just fax them the info, or try to contact them (the number mentioned by the previous poster worked for me - after a couple of attempts), this will get your account back up again and will allow you to redeem your points.
Mar 6, 2003, 10:38 am
#4
Original Poster
Join Date: Apr 2000
Posts: 494
You guys are the best.
I have spoke w/CSR and they told me to send an email to [email protected] (if you and spouse have an account), which I did.
Let's see what happens.
Thanks for your help.
I have spoke w/CSR and they told me to send an email to [email protected] (if you and spouse have an account), which I did.
Let's see what happens.
Thanks for your help.
Mar 7, 2003, 7:26 am
#5
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,518
I joined last week for the Amtrak deal, and have not redeemed anything yet.
Today I got the following email
Mops <[email protected]>
Dear Member:
We are writing regarding the status of your MyPoints account. Due to some
confusion surrounding your account, it has
been temporarily disabled. We would like to reactivate your account so
that you may continue to earn and redeem Points.
However, in order to aid our resolution of this situation, we are
requesting that you fax us a copy of a valid State or Federal
Identification. This is a routine security measure implemented to protect
both your account and the MyPoints program.
Please fax the document to (415) 676-2054, ATTN: Membercare.
Feel free to black out any information other than name, birth date and
photo which all must be legible in the copy. We will
be able to reactivate your account shortly after receiving the requested
document. We appreciate your cooperation in this
matter and thank you for your patience. Should you have any additional
questions regarding this issue, please contact us
at [email protected] <mailto:[email protected]>.
Sincerely,
MyPoints.com
Good that they are communicating. But...
The email shows a From name of "Mops" and no subject. I almost deleted it as spam (the bad kind, not this board). And my first reaction after reading it was to fire up the identity theft shields. After reading this thread, I feel reassured, but wonder how many others legitimate members will just stop using MyPoints instead of faxing personal info.
Plus, I don't have convenient access to a flat bed scanner or fax, so this may take a while.
Today I got the following email
Mops <[email protected]>
Dear Member:
We are writing regarding the status of your MyPoints account. Due to some
confusion surrounding your account, it has
been temporarily disabled. We would like to reactivate your account so
that you may continue to earn and redeem Points.
However, in order to aid our resolution of this situation, we are
requesting that you fax us a copy of a valid State or Federal
Identification. This is a routine security measure implemented to protect
both your account and the MyPoints program.
Please fax the document to (415) 676-2054, ATTN: Membercare.
Feel free to black out any information other than name, birth date and
photo which all must be legible in the copy. We will
be able to reactivate your account shortly after receiving the requested
document. We appreciate your cooperation in this
matter and thank you for your patience. Should you have any additional
questions regarding this issue, please contact us
at [email protected] <mailto:[email protected]>.
Sincerely,
MyPoints.com
Good that they are communicating. But...
The email shows a From name of "Mops" and no subject. I almost deleted it as spam (the bad kind, not this board). And my first reaction after reading it was to fire up the identity theft shields. After reading this thread, I feel reassured, but wonder how many others legitimate members will just stop using MyPoints instead of faxing personal info.
Plus, I don't have convenient access to a flat bed scanner or fax, so this may take a while.
Mar 8, 2003, 3:20 pm
#7
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,518
My copier/scanner is an inkjet all-in-one, that I can't feed my non-flexible laninated license thru. But I remembered that I had a photocopy of my passport; I sent them that and am now reactivated.
Mar 11, 2003, 7:12 am
#9
Join Date: Sep 2002
Posts: 873
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by NationalCCW:
E-mailed mops no reply after a week. Called 3 times & said can't help, e-mail mops. What can I do?
</font>
E-mailed mops no reply after a week. Called 3 times & said can't help, e-mail mops. What can I do?
</font>
Mar 12, 2003, 10:54 am
#15
Join Date: Nov 2002
Location: MRY
Posts: 539
My account was disabled too. I just got off the phone with mypoints. The guy asked me if I had "visited" Franklin Covey. I said yes on Monday. He said I hadn't done anything "illegal" and there had been a few calls regarding accounts being disabled and Franklin Covey might be the problem. He was turning it over to their systems folks and said I should try to login tomorrow..........