MyPoints Cust. Service Reply
May 23, 2002 | 1:05 pm
#1
Original Poster
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: New Jersey
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 47,407
MyPoints Cust. Service Reply
Many people, including myself, have had to fight with MyPoints to get our points posted for purchases.
I made 2 purchases recently. 1 posted within days, and I hadn't heard from the other.
This morning I sent an email with the particulars of the purchase, and WITHIN 2 HOURS I received a reply indicating that they had corrected my account for the puchase, and that it would show up in a few days.
Perhaps they're finally getting their acts together?????
Mary
I made 2 purchases recently. 1 posted within days, and I hadn't heard from the other.
This morning I sent an email with the particulars of the purchase, and WITHIN 2 HOURS I received a reply indicating that they had corrected my account for the puchase, and that it would show up in a few days.
Perhaps they're finally getting their acts together?????
Mary
May 23, 2002 | 2:16 pm
#2
Join Date: May 2001
Location: NYC & ARN
Programs: AA Plat, UA *Gold, Marriott PLT, Hyatt mid-tier whose stupid name I cannot ever recall
Posts: 1,410
I wouldn't get your hopes up. I regularly send in emails stating the particulars of missing points. I always get back the same "We have completed crediting your account with the XXX Points. Please
allow five full business days to view the correction to your account. We
are sorry for the inconvenience but thank you for your understanding.". After 5 business days I always have to email back saying "this is my 2nd(or 3rd) email on this matter. You promised me my points in 5 business days, it is now 6, etc, etc"
allow five full business days to view the correction to your account. We
are sorry for the inconvenience but thank you for your understanding.". After 5 business days I always have to email back saying "this is my 2nd(or 3rd) email on this matter. You promised me my points in 5 business days, it is now 6, etc, etc"
May 23, 2002 | 2:40 pm
#3
Join Date: Jan 2001
Location: PHL/KOA - SU '03 M BB NCAA Champs/Phillies '08 WS Champs/Eagles '18 SB Champs
Programs: AA EXP (3MM)/HH Diamond
Posts: 684
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by SeeYa:
After 5 business days I always have to email back saying "this is my 2nd(or 3rd) email on this matter. You promised me my points in 5 business days, it is now 6, etc, etc"</font>
After 5 business days I always have to email back saying "this is my 2nd(or 3rd) email on this matter. You promised me my points in 5 business days, it is now 6, etc, etc"</font>
May 23, 2002 | 4:27 pm
#5
FlyerTalk Evangelist
Join Date: Feb 2002
Location: El Paso, TX, USA
Programs: Kicked out of all of them
Posts: 32,554
May 24, 2002 | 6:10 am
#6
Original Poster
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: New Jersey
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 47,407
Oh well, the last time I tried it I didn't even get the 5-6 days email. I thought they had mended their ways 
I'll keep you posted.
Mary
I'll keep you posted.
Mary
May 24, 2002 | 7:25 am
#7
Join Date: Feb 1999
Location: T82
Programs: AA Gold, HH Gold
Posts: 2,845
For what it's worth, I'm having the same problems. You really have to watch them not only on posting points for purchases, but also for posting the measley points they offer for reading emails. I also didn't get points one day for finding Max. I'm going to have to start keeping a log.
May 31, 2002 | 2:26 pm
#9
Original Poster
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: New Jersey
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 47,407
Well, time for me to eat my words. It's been over 5 business days since I received the email & still not points.
I sent a second email this morning which was replied to promptly. They said the points were already in my account, and that I should refresh my member key to see them.
I refresed, and also checked my account statement for the last 2 months. No points.
I wrote back asking them to tell me exactly what date the points were posted, since I couldn't find them anywhere.
That was 6 hours ago.... no answer yet. (they replied in less than an hour earlier today).
Mary
I sent a second email this morning which was replied to promptly. They said the points were already in my account, and that I should refresh my member key to see them.
I refresed, and also checked my account statement for the last 2 months. No points.
I wrote back asking them to tell me exactly what date the points were posted, since I couldn't find them anywhere.
That was 6 hours ago.... no answer yet. (they replied in less than an hour earlier today).
Mary
May 31, 2002 | 3:44 pm
#10
FlyerTalk Evangelist
Join Date: Jul 2001
Location: America's Finest City
Posts: 11,121
Ditto, ditto, ditto. Promised me points in five days, did not show up. These are from a purchase over a month ago! On the other hand I just bought my Daytimer refill via Goldpoints and the points showed up before DT charged my credit card.
Jun 4, 2002 | 1:22 pm
#11
Original Poster
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: New Jersey
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 47,407
Another update....
Received a BLANK email on Sat regarding my follow-up after 5 business days.
I sent another note yesterday indicating that they sent me a blank note.
Got a reply today.... Sorry for the misunderstanding & inconvenience. The points have now properly been credited to your account. PLEASE WAIT 5 BUSINESS DAYS TO VIEW THEM.
I just sent a nasty-gram........
Mary
Received a BLANK email on Sat regarding my follow-up after 5 business days.
I sent another note yesterday indicating that they sent me a blank note.
Got a reply today.... Sorry for the misunderstanding & inconvenience. The points have now properly been credited to your account. PLEASE WAIT 5 BUSINESS DAYS TO VIEW THEM.
I just sent a nasty-gram........
Mary
Jun 6, 2002 | 5:34 am
#13
Join Date: Nov 2001
Location: Out and About
Posts: 1,078
I made a redemption back around the middle of April. It used to only take a week to get my certificate so I emailed and they said wait up to six weeks.
I just checked my balance and they have removed the balance from "pending."
They must want me to use the new redemption levels. It is becoming a less fruitful endeavor to have anything to do with their site.
I just checked my balance and they have removed the balance from "pending."
They must want me to use the new redemption levels. It is becoming a less fruitful endeavor to have anything to do with their site.
Jun 6, 2002 | 6:21 am
#14
Original Poster
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: New Jersey
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 47,407
Update to my nasty-gram.....
I received the standard "you'll have the points in 5 days" email (my second one). This time, the points appeared in my account overnight.
Amazing that they get away with this crap. Unfortunately, with the demise of goldpoints (at least for me) they seem to be the only game in town.
Mary
I received the standard "you'll have the points in 5 days" email (my second one). This time, the points appeared in my account overnight.
Amazing that they get away with this crap. Unfortunately, with the demise of goldpoints (at least for me) they seem to be the only game in town.
Mary
Jun 6, 2002 | 9:23 am
#15
Join Date: Sep 2000
Posts: 262
I requested a cert in Jan and two in April. Two weeks ago I received one. Over a dozen emails sent regarding the January request. Is the one I just received for the January or April request? I always get an automated response.
Very poor customer service.
Very poor customer service.