On Sunday, 3/31, I had $49.95 in my account, and redeemed for 1000 HH points for $25. I was just a little disappointed at loosing out on 2000 HH points for a nickel.

You can imagine my aggravation when I got to work on 4/1 and found an email in my box for $1 - plus, the supposed expiring points were still in my account.

I sent them an email asking them to revisit my account & asking them to redeem for the additional HH points.

Today, 4/4, I went to log into my account, and to my surprise I got this message:

"Sorry, you have cancelled your e-Rewards membership. You may open a new e-Rewards account by clicking here."

So now, to add insult to injury, I'm out the $25+ that was in the account as of Monday.

I can't find a phone number for these bozo's anywhere (my apologies to the clown). Anyone have one?

Mary



[This message has been edited by Mary2e (edited 04-04-2002).]

Just my two cents: I think you would do well by writing to them in a polite email asking them to research what happened with your account. Let them know that in no way do you desire to close out your account. I'm sure they will come through, re-instate your account, and post the points deleted.

It was probably just some mix-up by an employee. We're all human; we do make mistakes.

I know you were asking for a phone #, but I don't have one for 'em. I just thought I'd offer up an alternative suggestion.

erewards domain is owned by:

e-Rewards, Inc. (EREWARDS-DOM)
8401 N Cntrl Exp, 1000-LB
Dallas, TX 75225
USA

Hal Brierly is the co-founder of erewards.

Brierly & Partners
8401 N Cntrl Exp, 1000-LB
Dallas, TX 75225
USA
Phone (214) 760-8700
[I think that number may give best results]

Admin and technical contact for website (in Farmers Branch TX)
(Probably shouldn't use this number)
972-910-8442

Absolute last resort:
For advertising on erewards 1-888-20email

But, you may want to try email first.

Good luck!

Follow-up

I called e-rewards at the HQ number listed above by CutStyle today.

I was connected to someone obviously NOT from customer service, as they indicated that someone would either call me or contact me today with a resolution to my cancelled account problem.

They just sent me the email below:

Good Afternoon Mary2e
I apologize for any inconvenience you have experienced with the e-rewards
program. Your account is active and has been credited an additional $25.00
so that you may redeem for the desired 3,000 Hilton Points. Please accept
the original 1,000 points you originally received for the inconvenience.

If you have any additional questions or problems please do not hesitate to
contact us.

The additional $25 are already in my account and it had been reinstated within 1 hour of my speaking to her (the email just came in).

I still don't know why the account was cancelled, and I don't need the HH points right now, so I'm just going to hold on to them until next year.

Thanks for your advise!

Mary

Now that's what I call taking care of your customers!! Very impressive. Thanks for sharing your story. It's nice to have a happy ending. Congrats!!