Follow-up

I called e-rewards at the HQ number listed above by CutStyle today.

I was connected to someone obviously NOT from customer service, as they indicated that someone would either call me or contact me today with a resolution to my cancelled account problem.

They just sent me the email below:

Good Afternoon Mary2e
I apologize for any inconvenience you have experienced with the e-rewards
program. Your account is active and has been credited an additional $25.00
so that you may redeem for the desired 3,000 Hilton Points. Please accept
the original 1,000 points you originally received for the inconvenience.

If you have any additional questions or problems please do not hesitate to
contact us.

The additional $25 are already in my account and it had been reinstated within 1 hour of my speaking to her (the email just came in).

I still don't know why the account was cancelled, and I don't need the HH points right now, so I'm just going to hold on to them until next year.

Thanks for your advise!

Mary