Ryanair damaged bag
Sep 21, 2024 | 5:53 pm
#1
Original Poster
Join Date: Dec 2007
Posts: 163
Ryanair damaged bag
I submitted a baggage claim to Ryanair for my damaged bag but they never responded despite multiple follow ups. 2 months have passed now. Is there an arbitration board I am supposed to use? Their terms and conditions do not mention one so I am not sure.
Sep 22, 2024 | 5:40 am
#2
Join Date: Aug 2003
Location: London, UK
Programs: bmi DC, BAEC
Posts: 1,972
Sep 22, 2024 | 6:54 pm
#4
Ambassador: The British Airways Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 17,047
Ryanair are part of the aviationADR program if the destination or departure airport of the flight giving rise to the complaint is either a UK, Danish, Swedish or Spanish airport.
If the flight in question is not covered then I’m afraid you will have to raise a complaint via the relevant enforcement body for your country or by making a claim via your local consumer/civil court.
If the flight in question is not covered then I’m afraid you will have to raise a complaint via the relevant enforcement body for your country or by making a claim via your local consumer/civil court.
Oct 31, 2024 | 2:59 am
#5
Join Date: Aug 2003
Location: London, UK
Programs: bmi DC, BAEC
Posts: 1,972
AviationADR question
Ryanair are part of the aviationADR program if the destination or departure airport of the flight giving rise to the complaint is either a UK, Danish, Swedish or Spanish airport.
If the flight in question is not covered then Im afraid you will have to raise a complaint via the relevant enforcement body for your country or by making a claim via your local consumer/civil court.
If the flight in question is not covered then Im afraid you will have to raise a complaint via the relevant enforcement body for your country or by making a claim via your local consumer/civil court.
the "customer final comments" section says that I have until 4th November to upload my final comments.
but the "save" and "upload" buttons are greyed out, and the status says "CLAIM HAS NOW MOVED TO ADJUDICATION"
is this normal?
Oct 31, 2024 | 3:15 am
#6
Ambassador: The British Airways Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 17,047
my claim against Ryanair on AviationADR shows the airline response as "defend" with no "reason" or no "measures" listed.
the "customer final comments" section says that I have until 4th November to upload my final comments.
but the "save" and "upload" buttons are greyed out, and the status says "CLAIM HAS NOW MOVED TO ADJUDICATION"
is this normal?
the "customer final comments" section says that I have until 4th November to upload my final comments.
but the "save" and "upload" buttons are greyed out, and the status says "CLAIM HAS NOW MOVED TO ADJUDICATION"
is this normal?