compulsory dynamic currency conversion on ryanair.com?
Jan 27, 2015 | 7:34 am
#17
Join Date: Nov 2010
Location: London
Posts: 1,117
I wonder if the issue is somehow related to browser configurations, i.e. the 'use DCC' tickbox being unticked somehow doesn't register because of the way the browser is set up (plugins, security settings etc)?
Of course it shouldn't be something that's difficult to do - the fact that it is is somewhat at odds with Ryanair's new customer-friendly (or at least friendlier) approach.
Of course it shouldn't be something that's difficult to do - the fact that it is is somewhat at odds with Ryanair's new customer-friendly (or at least friendlier) approach.
Mar 28, 2015 | 12:55 pm
#18
Join Date: Mar 2015
Posts: 1
Evening regatta333
Exactly the same has happened to me this afternoon. Did you have any luck with your Ryanair complaint?
Has anyone successfully completed a chargeback after booking through Ryanair?
How can you prove you opted out of DCC? I have spoken with Ryanair and they are very unhelpful over this and couldn't confirm that I'd unticked the box. Told me to complain to Ryanair and to take it up with the bank.
Exactly the same has happened to me this afternoon. Did you have any luck with your Ryanair complaint?
Has anyone successfully completed a chargeback after booking through Ryanair?
How can you prove you opted out of DCC? I have spoken with Ryanair and they are very unhelpful over this and couldn't confirm that I'd unticked the box. Told me to complain to Ryanair and to take it up with the bank.
May 4, 2015 | 6:01 am
#20
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN A-list preferred, United Club Lietime (sic) Member
Posts: 22,848
Jul 17, 2015 | 2:37 pm
#21
Join Date: Mar 2000
Location: Old Greenwich, CT 06870
Posts: 107
No Box on Ryanair.com
Has anyone else had problems with ryanair's chat "customer service"
I received this reply from them about how to "opt out" of DCC on their booking site.
Let me check the best answer for you.
At the end of booking/changing, you should see a pop-up about this. At this time, you should opt out this. Is there anything else I can help you with today?
Goodbye, thank you for using our Live Chat Service. If you would like to receive a transcript of this conversation, please click on the little envelope on top left corner.
The hilarious thing is that even though the rep "asked" if I had anything else he could help me with, literally half a second after posting his reply he disconnected from the chat.
I get no pop up at the end of the process, is this just me or can anyone else find the mysterious and elusive DCC opt out pop-up? I think I have a better chance of finding the loch ness monster than the opt out.
I received this reply from them about how to "opt out" of DCC on their booking site.
Let me check the best answer for you.
At the end of booking/changing, you should see a pop-up about this. At this time, you should opt out this. Is there anything else I can help you with today?
Goodbye, thank you for using our Live Chat Service. If you would like to receive a transcript of this conversation, please click on the little envelope on top left corner.
The hilarious thing is that even though the rep "asked" if I had anything else he could help me with, literally half a second after posting his reply he disconnected from the chat.
I get no pop up at the end of the process, is this just me or can anyone else find the mysterious and elusive DCC opt out pop-up? I think I have a better chance of finding the loch ness monster than the opt out.
Jul 17, 2015 | 2:44 pm
#22
FlyerTalk Evangelist
Join Date: Jan 2010
Posts: 10,043
Jul 28, 2015 | 9:15 am
#23
Join Date: Aug 2003
Location: London, UK
Programs: bmi DC, BAEC
Posts: 1,954
Ryanair DCC / Monarch credit card fee
i never thought of challenging it through the credit card company.
I had a related dispute with another airline (Monarch) - where their website didn't add a credit card fee until after I had clicked purchase (so I had no option to swap to debit card to avoid fee).
I phoned them up straight away (trying to cancel and rebook) - but they refused. And since I don't take screenshots every time I book a flight - I couldn't prove that it was a glitch in their website.
