Has anyone else had problems with ryanair's chat "customer service"

I received this reply from them about how to "opt out" of DCC on their booking site.

Let me check the best answer for you.
At the end of booking/changing, you should see a pop-up about this. At this time, you should opt out this. Is there anything else I can help you with today?
Goodbye, thank you for using our Live Chat Service. If you would like to receive a transcript of this conversation, please click on the little envelope on top left corner.

The hilarious thing is that even though the rep "asked" if I had anything else he could help me with, literally half a second after posting his reply he disconnected from the chat.

I get no pop up at the end of the process, is this just me or can anyone else find the mysterious and elusive DCC opt out pop-up? I think I have a better chance of finding the loch ness monster than the opt out.