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Does anyone have experience with Aeroflot with refunding Economy flex (N) tickets?

Does anyone have experience with Aeroflot with refunding Economy flex (N) tickets?

Old Feb 15, 19, 11:01 pm
  #1  
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Join Date: Feb 2019
Posts: 3
Does anyone have experience with Aeroflot with refunding Economy flex (N) tickets?

I tried to book DEL-AMS (transit in Moscow) return tickets at the Aeroflot website and the Economy Flex fare was only slightly higher than Economy Classic fare. The fare rules on the website say that Economy Flex is fully refundable without any fee.

I have selected the pay later option, where you can pay within 24 hours of booking. Now the email which I have received has "class" mentioned as N Economy Flex. When I search for N class on Aeroflot, I get a different page with rules of "Booking class N" which show no refund or change allowed. While Economy Flex rules say that refund is allowed.

Has anybody any experience with getting refunds from Aeroflot? I want to be sure before I pay for the tickets as there are chances of cancellation. I have read a few posts online which mention people haven't received refund from Aeroflot even in 3 months. And I have read about some airlines who don't refund even fully refundable tickets and only provide a "credit" which can be used for further bookings.

So if you have had any experience with refund from Aeroflot, did you get your money back? And what's with both "Economy Flex" and "N"? Please help if you know any details.

Thanks!
abhishek_nitt is offline  
Old Feb 16, 19, 2:24 am
  #2  
 
Join Date: Jan 2015
Programs: Aeroflot Bonus - Gold
Posts: 121
I use the FLEX fares a lot. Usually I buy via expedia. Refund by expedia Hong Kong usually happens within 2 calendar days (officially 8 weeks).

Check if the fare code is NF.... The first letter denotes the fare bucket, The second letter denotes the fare class.
NF: flex
NC: classic

Fyi, I recently booked a FLEX fare via aeroflot.ru paying in RMB (because it's much cheaper). As my phone had autocorrected my name, I had to cancel the ticket. That was 2 weeks ago and I am still waiting for the refund.
hessbo is online now  
Old Feb 16, 19, 2:51 am
  #3  
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Join Date: Feb 2019
Posts: 3
Thanks a lot. That's very helpful.

If it's possible, please update about your refund when you get it.
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Old Feb 18, 19, 6:07 am
  #4  
 
Join Date: Jan 2015
Programs: Aeroflot Bonus - Gold
Posts: 121
Just got refunded for my cancelled Aeroflot FLEX fare (paid in RMB, using HKD credit card). About 10 working days processing time.
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Old Feb 18, 19, 11:45 am
  #5  
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Join Date: Feb 2019
Posts: 3
Originally Posted by hessbo View Post
Just got refunded for my cancelled Aeroflot FLEX fare (paid in RMB, using HKD credit card). About 10 working days processing time.
Thanks a lot for giving the update. You've really been very helpful sir.
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Old Mar 12, 19, 9:34 pm
  #6  
 
Join Date: Aug 2017
Location: HKG
Programs: Aeroflot Bonus (silver)
Posts: 370
Although not flex tickets, I refunded an Aeroflot ticket last year, at that time I paid using RUB with my HKD credit card (it is not possible to pay in HKD on the website), and the bank ate up much on the exchange rate on the refund.

I've learnt that expensive story afterwards and only buy Aeroflot tickets using CNY UnionPay card, which has no exchange involved, and just refunded a ticket now, so I need to wait a few weeks for the amount to appear in the bank again.

Both tickets refunded were classic fares (*CLA), with US$40 refund charge.

That pricing strategy by Aeroflot successfully earned US$80 (one change, one refund) this time from me because if the ticket was nonrefundable I wouldn't buy it in the first place before the trip dates are 100% confirmed.
miklcct is offline  
Old Mar 12, 19, 11:27 pm
  #7  
 
Join Date: Jan 2015
Programs: Aeroflot Bonus - Gold
Posts: 121
Thanks for the data point. If you wish to pay in HKD, you can do so via expedia.com.hk .
Just be aware that:
1. Sometimes for HKD there is a pricing anomaly, making tickets much more expensive (as of March 2019)
2. Expedia usually need me to stay 1 hour on the phone to check the refund rules and start the refund process. If you can expedia.com.hk during the weekend, you need to provide Aeroflot's Russian phone number to the agent.
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Old Apr 18, 19, 7:08 am
  #8  
 
Join Date: Aug 2017
Location: HKG
Programs: Aeroflot Bonus (silver)
Posts: 370
Now I have a problem on my previous refund on my UnionPay card. I called Aeroflot to refund the ticket on 12th March, and the office processed the refund on 26th March, and gave me 2 refund receipts (because the ticket was initially bought in September, then changed in January). However, the bank only sees 1 refund corresponding to the transaction in January on 2nd April, and the other refund corresponding to the transaction on September hasn't arrived yet.

I have called the bank and it doesn't see anything yet. Is it normal that a refund corresponding to a transaction more than half a year ago takes longer to process?
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