Drivers using GPS set to "avoid tolls"
Mar 10, 23, 6:19 am
#1
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Drivers using GPS set to "avoid tolls"
Any strategies to deal with drivers trying to avoid tolls without upsetting them and getting low rating in retaliation? In some markets, toll avoidance results in ridiculous routes that can take nearly twice as long. When I know the area I try to stay on top of it, but I don't always realize we're taking an inefficient route, and even if I know the area, it's sometimes hard to notice before a driver makes a poor navigation choice. IMHO, toll avoidance should be against the Uber and Lyft driver rules.
Last edited by ikwia; Mar 10, 23 at 3:03 pm
Mar 10, 23, 7:37 am
#2
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At least in my geography (NYC), toll costs are incorporated into the overall fare so working your question in reverse, if the costs of tolls are excluded from your fares, I don't see how you can ask a driver to incur a toll fee. This works better on metered fares like yellow cabs where any tolls are added at the end of the ride.
Mar 10, 23, 3:02 pm
#3
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Originally Posted by FlyinHawaiian
At least in my geography (NYC), toll costs are incorporated into the overall fare so working your question in reverse, if the costs of tolls are excluded from your fares, I don't see how you can ask a driver to incur a toll fee. This works better on metered fares like yellow cabs where any tolls are added at the end of the ride.
Mar 10, 23, 3:31 pm
#4
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So if you paid a rate that included tolls and the driver is taking routes that circumvent them and add additional time to the trip, t think that would be grounds for a low driver rating and refund request,
Mar 10, 23, 5:18 pm
#5
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Originally Posted by FlyinHawaiian
So if you paid a rate that included tolls and the driver is taking routes that circumvent them and add additional time to the trip, t think that would be grounds for a low driver rating and refund request,
Last edited by ikwia; Mar 11, 23 at 12:28 pm
Mar 15, 23, 10:38 am
#7
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Join Date: Mar 2005
Programs: AA CK (3MM), Marriott LTT (former Ambassador), Uber One, UA Silver
Posts: 1,143
I'm historically an Uber user, but lately.ive been using Lyft a bit. I noticed that when drivers navigate using the Lyft app, it tells them (audibly) that the road ahead has tolls, but then reminds them that they'll be reimbursed for those tolls. I don't think this solves my issue, but I still thought it was worth mentioning.
