Drivers using GPS set to "avoid tolls"

Old Mar 10, 23, 6:19 am
  #1  
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Drivers using GPS set to "avoid tolls"

Any strategies to deal with drivers trying to avoid tolls without upsetting them and getting low rating in retaliation? In some markets, toll avoidance results in ridiculous routes that can take nearly twice as long. When I know the area I try to stay on top of it, but I don't always realize we're taking an inefficient route, and even if I know the area, it's sometimes hard to notice before a driver makes a poor navigation choice. IMHO, toll avoidance should be against the Uber and Lyft driver rules.

Last edited by ikwia; Mar 10, 23 at 3:03 pm
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Old Mar 10, 23, 7:37 am
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At least in my geography (NYC), toll costs are incorporated into the overall fare so working your question in reverse, if the costs of tolls are excluded from your fares, I don't see how you can ask a driver to incur a toll fee. This works better on metered fares like yellow cabs where any tolls are added at the end of the ride.
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Old Mar 10, 23, 3:02 pm
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Originally Posted by FlyinHawaiian View Post
At least in my geography (NYC), toll costs are incorporated into the overall fare so working your question in reverse, if the costs of tolls are excluded from your fares, I don't see how you can ask a driver to incur a toll fee. This works better on metered fares like yellow cabs where any tolls are added at the end of the ride.
The tolls are incorporated in the market I care about most, for sure. The route shown on the rider app uses toll roads, the arrival estimate assumes use.of toll roads, and the invoice enumerates the tolls and adds them to the final charge.
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Old Mar 10, 23, 3:31 pm
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So if you paid a rate that included tolls and the driver is taking routes that circumvent them and add additional time to the trip, t think that would be grounds for a low driver rating and refund request,
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Old Mar 10, 23, 5:18 pm
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Originally Posted by FlyinHawaiian View Post
So if you paid a rate that included tolls and the driver is taking routes that circumvent them and add additional time to the trip, t think that would be grounds for a low driver rating and refund request,
I agree. But with that said, usually the total price ends up the same or less than quoted -- higher actual fare, but no tolls added. I bet the drivers think they're making more, but I doubt it once you adjust for added time (in this market, rides are pretty much continuously available for drivers). And unfortunately giving a low rating or requesting a refund doesn't give me back the time I've lost or get me to my appointment on time.

Last edited by ikwia; Mar 11, 23 at 12:28 pm
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Old Mar 13, 23, 4:25 am
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Tell the driver that youll pay their toll in cash. Do that in lieu of a tip. Theyll get to double dip on tolls since Uber will reimburse them.
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Old Mar 15, 23, 10:38 am
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I'm historically an Uber user, but lately.ive been using Lyft a bit. I noticed that when drivers navigate using the Lyft app, it tells them (audibly) that the road ahead has tolls, but then reminds them that they'll be reimbursed for those tolls. I don't think this solves my issue, but I still thought it was worth mentioning.
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Old Mar 15, 23, 10:57 am
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this is completely an artifact of uber running off the actually good drivers by continually reducing payment rates. you're left with absolute scammers and morons driving.
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