May 25, 2017, 2:47 pm
Last edit by: KENNECTED
Understanding your rating
Ratings allow us to ensure a great experience with Uber for both riders and drivers. Just like you rate drivers, drivers can rate riders on a scale of 1-5 stars after each trip.
How your rating is calculated
Your rating is an average of the ratings you’ve received from drivers, and is measured out of 5 stars. Ratings are anonymous, so neither you nor your driver will ever see an individual rating you’ve received.
Very few people have a perfect rating, so don’t despair if your average isn’t 5.0. Things that seem small to you can matter to your driver - it’s easy to accidentally slam a door if you’re not thinking about it. Knowing a little more about the things that affect a driver’s happiness can help you be a 5-star rider.
Short wait times.
Drivers love when riders are ready to go when they arrive at the pickup location. That includes making sure the location you entered is actually where you’ll be.
Courtesy.
Simple but true - it’s important that riders treat drivers and their cars the way they’d expect to be treated themselves. A positive attitude and considerate use of the car go a long way. That slice of pizza can wait.
Safety.
Drivers want to make sure everyone in their car is safe. Drivers shouldn’t be encouraged to break any laws. For example, every rider in the car should have their own seatbelt.
Why your rating matters
Ratings foster mutual respect between riders and drivers. This strengthens our community and helps everyone get the most from Uber. Just as you expect drivers to treat you with respect, drivers hope to feel the same acknowledgement from riders. A high rating is about more than bragging rights among your friends; it’s a sign that people enjoyed their time with you. Keep up the good work!
Ratings allow us to ensure a great experience with Uber for both riders and drivers. Just like you rate drivers, drivers can rate riders on a scale of 1-5 stars after each trip.
How your rating is calculated
Your rating is an average of the ratings you’ve received from drivers, and is measured out of 5 stars. Ratings are anonymous, so neither you nor your driver will ever see an individual rating you’ve received.
Very few people have a perfect rating, so don’t despair if your average isn’t 5.0. Things that seem small to you can matter to your driver - it’s easy to accidentally slam a door if you’re not thinking about it. Knowing a little more about the things that affect a driver’s happiness can help you be a 5-star rider.
Short wait times.
Drivers love when riders are ready to go when they arrive at the pickup location. That includes making sure the location you entered is actually where you’ll be.
Courtesy.
Simple but true - it’s important that riders treat drivers and their cars the way they’d expect to be treated themselves. A positive attitude and considerate use of the car go a long way. That slice of pizza can wait.
Safety.
Drivers want to make sure everyone in their car is safe. Drivers shouldn’t be encouraged to break any laws. For example, every rider in the car should have their own seatbelt.
Why your rating matters
Ratings foster mutual respect between riders and drivers. This strengthens our community and helps everyone get the most from Uber. Just as you expect drivers to treat you with respect, drivers hope to feel the same acknowledgement from riders. A high rating is about more than bragging rights among your friends; it’s a sign that people enjoyed their time with you. Keep up the good work!
What's Your Uber Passenger Rating?
Jul 20, 2016, 1:41 pm
#61
Moderator, Amtrak & Spirit Airlines
Join Date: Jan 2011
Location: EWR :rolleyes:
Programs: AC 50K, AS MVP, AA Plat Pro, DL Plat, UA Silver, IHG Spire, Marriott Titanium, Hertz PC
Posts: 9,627
4.81 have never tipped. Have used Uber in 5 or 6 different countries and all over the US.
Jul 20, 2016, 8:08 pm
#62
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
I'm starting to think ratings could be regional. I had a 5.0 throughout my week in China, and now that I'm back in Canada it shows 4.92 which is up from 4.91 before I left.
Aug 2, 2016, 2:50 pm
#63
Join Date: Jun 2014
Location: DFW
Programs: AA Lifetime Gold, Admirals Club, Global Entry
Posts: 1,141
I think in DFW-land you might get a ratings bonus for an airport run. My first driver told me, "I want to drive people like you, going to the airport." He said that sobriety is a real plus as well.
I've only used Uber twice, both airport runs, no tips. I'm a 5.0. Also proof that I'm new, obviously.
A cab to the airport is $60 all-in; Uber, $35.
Thanks for the instructions on how to pull up my rating.
I've only used Uber twice, both airport runs, no tips. I'm a 5.0. Also proof that I'm new, obviously.
A cab to the airport is $60 all-in; Uber, $35.
Thanks for the instructions on how to pull up my rating.
Aug 11, 2016, 10:17 am
#64
Join Date: Apr 1999
Location: Montréal, Canada
Posts: 1,610
Are FT'ers adverse to tipping?
I am perplexed by all the "I've ridden with Uber XX times and my rating is X.X and I've never tipped." In all those rides, has no driver distinguished themselves by providing good service, a timely arrival, a clean and comfortable vehicle and a safe drive? Are those of us who make a good living, well above the average, enjoy all the perks and benefits of an expense account, so isolated from those that do not share our good fortune that we cannot spare a ccouple of dollars to reward them when they have deserved it? I realize that not all FT'ers are high earners, but those that are, and do not tip for good service, should be ashamed.
Aug 11, 2016, 10:45 am
#65
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
For taxis, where there's a longstanding expectations of tipping, and the fare structure is created with that in mind, I tip.
For Uber, there's no expectation of, or precedent for, tipping, so I don't tip unless the driver does something above and beyond.
I'll note that most of my Ubering is in NYC, where the UberX rates are set to be roughly comparable to taxi rates, if you include a tip for the taxi but not for Uber.
Last edited by cestmoi123; Aug 11, 2016 at 11:05 am
Aug 11, 2016, 10:48 am
#66
Join Date: Jun 2014
Location: DFW
Programs: AA Lifetime Gold, Admirals Club, Global Entry
Posts: 1,141
One of Uber's selling points, my friend, is that the whole experience is supposed to be both seamless and cashless. And their app, as we all know, doesn't have a tipping option (which would add an extra step and extra complexity).
I have no personal experience, but I've heard tell that those who feel as you do -- both drivers and riders -- generally go with Lyft. Different business model.
There are also folks who don't carry cash -- especially a quantity of small bills suitable for tipping,
I'll just leave Europe's generally tipless culture aside, but you might look up "Bedienung inbegriffen" or "service compris" some day just for yucks. Again, I have no personal experience, but I've also heard that when Europeans come to the US for the first time, they're often in for a rather rude awakening on this front.
I have no personal experience, but I've heard tell that those who feel as you do -- both drivers and riders -- generally go with Lyft. Different business model.
There are also folks who don't carry cash -- especially a quantity of small bills suitable for tipping,
I'll just leave Europe's generally tipless culture aside, but you might look up "Bedienung inbegriffen" or "service compris" some day just for yucks. Again, I have no personal experience, but I've also heard that when Europeans come to the US for the first time, they're often in for a rather rude awakening on this front.
Aug 11, 2016, 11:16 am
#67
Join Date: Mar 2003
Location: NYC/PSP
Programs: AA EXP, A3 Gold
Posts: 4,106
Aug 12, 2016, 2:38 am
#68
Join Date: Jun 2013
Posts: 948
Thank you, I was worried when I read flyme2's post that I was getting way too old thinking a car service should be on time with clean cars and knowing how to use a GPS.
Aug 14, 2016, 1:10 pm
#69
Join Date: Apr 1999
Location: Montréal, Canada
Posts: 1,610
Well I am old, probably twice the age of most current FT'ers. I have taken too many taxis in my life from Boston to Yogyakarta abd Krabi to Rio where my personal safety was at issue or a flagrant attempt to cheat me was attempted. Forgive me if I feel a few dollars is considered beyond the realm of possibilities by some. I will continue to tip for whatever reasons I see fit, and dissenters will continue not to. Perhaps it's a generational thing and attitudes will change once a certain level of longevity is attained.
Sep 11, 2016, 11:31 am
#70
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
This is the new lowest I've seen for a customer. Though to be honest, she put in as a pickup point an address a half mile from where she was and when I called to ask her where she really was, she didn't know.
Sep 13, 2016, 11:25 am
#71
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist
Join Date: Sep 2006
Location: AUS / GRK
Programs: AA, HHonors, Hertz
Posts: 13,485
My rating is still at a 5.0.
Used Uber for about 2 years, mostly just when traveling, both around the US and in Brazil and Vietnam.
Used Uber for about 2 years, mostly just when traveling, both around the US and in Brazil and Vietnam.
Sep 13, 2016, 2:27 pm
#72
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,575
Sep 13, 2016, 6:58 pm
#73
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist
Join Date: Sep 2006
Location: AUS / GRK
Programs: AA, HHonors, Hertz
Posts: 13,485
And perhaps she was visiting the area? Sometimes I just put in a hotel for pickup and have no idea what the address is, maybe not even the street.
Sep 14, 2016, 2:55 pm
#74
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,575
I often put in the hotel name, but I always make sure the app actually recognizes it with an address. To date, I don't think I've had a problem where either the Uber or Lyft app didn't populate an address for my hotel. By the time I type in "Marriott", I can then select my specific hotel from a list without typing the address.
If Raquel was a half-mile off from her pickup spot, she probably did something wrong.
If Raquel was a half-mile off from her pickup spot, she probably did something wrong.
Sep 15, 2016, 6:57 pm
#75
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
I've heard that Uber drivers can be selective in picking up riders. Is there an easy way for them to avoid picking up someone with a certain rating?
And perhaps she was visiting the area? Sometimes I just put in a hotel for pickup and have no idea what the address is, maybe not even the street.
And perhaps she was visiting the area? Sometimes I just put in a hotel for pickup and have no idea what the address is, maybe not even the street.