Enterprise Rental problem
Apr 29, 2019, 5:05 pm
#1
Original Poster
Join Date: Jun 2011
Location: RNO
Programs: UA,AA, WN
Posts: 378
Enterprise Rental problem
Had a very minor accident with a Enterprise rental, so minor that they did not bother to repair it. The damage Recovery Office has requested the Branch return my $500 deposit collected at turn in. I keep getting the run around from Enterprise about when it will be credited to my card, Does anyone have a contact number that I can call?
Apr 29, 2019, 6:07 pm
#2
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
If Enterprise has agreed to refund the deposit, simply initiate a chargeback dispute with the card issuer, noting that Enterprise has agreed to refund the deposit and your attempts to actually have the transaction processed are being stonewalled. No need to describe the entire accident issue as that is not relevant.
Apr 29, 2019, 7:41 pm
#4
Company Representative - AutoSlash and HotelSlash
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,666
First off, initiating a chargeback should be last resort as you are very likely to end up on the Do Not Rent List.
Second, if you've already done that, it's water under the bridge. If the merchant (Enterprise) has not responded in the defined timeframe as specified by the card issuer then a ruling is likely to occur in your favor. Your credit card can advise you on exactly how long Enterprise has to respond and what the process will be in either case. You should contact them at this point to follow-up.
Second, if you've already done that, it's water under the bridge. If the merchant (Enterprise) has not responded in the defined timeframe as specified by the card issuer then a ruling is likely to occur in your favor. Your credit card can advise you on exactly how long Enterprise has to respond and what the process will be in either case. You should contact them at this point to follow-up.
Jun 3, 2019, 9:02 pm
#5
Original Poster
Join Date: Jun 2011
Location: RNO
Programs: UA,AA, WN
Posts: 378
Had a very minor accident with a Enterprise rental, so minor that they did not bother to repair it. The damage Recovery Office has requested the Branch return my $500 deposit collected at turn in. I keep getting the run around from Enterprise about when it will be credited to my card, Does anyone have a contact number that I can call?