myc2004

I got my cert in the mail today. The cert states that it expires 12-months from date of issuance.

aviator33

Put in the e-certificate code and couldn't find a single hotel where I could redeem it. I went thru about 20 different locations. I'm not talking London in July, although I did try it, I'm talking $65 hotels in the middle of winter. There was literally not a single hotel on any date I checked. This is ridiculous! Where/when can you use it?

anime333

Is this certificate transferrable? Can we sell it?

SFOPhD

There was supposedly a bug earlier today that has now been resolve. Try again and you may have better luck.

gblakeb

Is it still buggy? I can't figure out to use the e-cert. I plugged in the number and can't find a room.

SFOPhD

I just tried a random date and 90% of hotels in Minneapolis had free nights. Are you entering the promotional code as well as the ecert code?

Edit: Heck, most of London is free on the July Saturday I checked as well...

aamilesslave

If you click the link the email to make your booking, the promo code and cert number will auto-populate.

gblakeb

Didn't realize I needed the promo code as well. I was able to use my two free nights.

Lekuxs15

I have a Cc biz and personal as does my wife. Back in June I complained on all 4 accounts and was to receive the 7,500 points offered to all those that complained per account. Well I only received it on 3 of the 4 as my biz account wasn't set up in CC with a username and password. I did get 3 ecerts the other day, and recently inquired about the 4th (which happened to be the account that didn't get the 7,500 sorry points). Here is their response

We appreciate your recent message and apologize for any confusion. This
E-Cert was sent to a select group of Club Carlson members, and is not
available to everyone. If you have any further questions regarding the
offer, please contact US Bank at 1-800-236-4012.

Pretty sure I can get that 4th ecert, just hoping someone has a number to the U.S. bank dept that made the calls to those who complained about losing the last night free award. Anyone?

StartinSanDiego

Welcome to FT.
Why not call the number that they gave you, above? Otherwise, there is a number on the back of the credit card to call.

Lekuxs15

There was also a specific group from USB that called everyone who complained and offered the good faith points. Just hoping to get directly to them

notquiteaff

Complained about the 2nd free award night change? I complained, didn't receive a call from anyone. Did get 2500 points.

StartinSanDiego

Lekuxs, I don't think it exactly happened that way. Many of us were quite riled up over the devaluation, and made a point to call US bank and complain. A goodly number of those people who called were offered some good faith points, of which, if memory serves, the highest offer appeared to be about 7500 points. Some folks also got all or part of the annual fee refunded when they closed (or intended to close) the cards. The front line reps, after a short time, were authorized to give these out as they deemed fit. People with bad luck the first round, meaning no good offers were procured, would HUCA, or Hang up, call again, and try their luck with a different CSR.

This is kind of a version of a "recon" call, or "reconsideration call," where the bank may (or may not) offer the caller an enticement for keeping an account open. A search in the tool bar for "recon" or "reconsideration offers" might net you some posts and threads that discuss strategies for these calls. Here's the thread in the Chase forum. http://www.flyertalk.com/forum/chase...l#post25297367

As far as I know, there are no dedicated phone number for us to call at US Bank... it's done by internal transfer when you announce your intent to close the cards. The bank (hopefully) gives you an incentive to stay.

travelismylife

Didn't get any free night certificate for myself or the other three accounts I manage that have the cc. Disappointing

tsmith12

I got two free certificates for the same account and none for my other account