SR Qualiflyer service deteriorating?
Apr 27, 1999 | 3:46 am
#1
Original Poster
Join Date: Apr 1999
Location: Washington DC
Posts: 62
SR Qualiflyer service deteriorating?
Hi guys,
Does anyone observe a change in the service level since cards and programs merged with all the partners? No single transaction of mine has been recorded unless I send a fax since last October
Cheers
Does anyone observe a change in the service level since cards and programs merged with all the partners? No single transaction of mine has been recorded unless I send a fax since last October
Cheers
Apr 27, 1999 | 4:00 am
#2
Original Member
Join Date: May 1998
Location: CH-3823 Wengen Switzerland
Programs: miles&more, MileagePlus
Posts: 27,043
mileage-credits of my recent flights (with SR owned Crossair) have shown 3 days after the flight.
Apr 27, 1999 | 4:40 am
#3
Original Poster
Join Date: Apr 1999
Location: Washington DC
Posts: 62
I think it works well with "core" members. My miles from a Turkish Airlines flight in October have been credited only recently and nobody has a record of a hotel stay that I made in Radisson.
Apr 27, 1999 | 5:12 am
#4
Join Date: Jan 1999
Posts: 3,065
I don't know about the mileage posting, but I tried phoning the UK & US service centres many times yesterday, and had no joy getting a reply.
Very frustrating.
Nick
[This message has been edited by Merry (edited 04-27-99).]
Very frustrating.
Nick
[This message has been edited by Merry (edited 04-27-99).]
Apr 27, 1999 | 10:01 am
#5
Suspended
Join Date: Mar 1999
Location: Half the World & More and then some.
Programs: BA, SQ, AA, QF, CX, VS
Posts: 1,202
The UK Qualiflyer Service Centre is being relocated to Hammersmith from Leciester Square. A small number of ticketing/res agents will remain at the Swiss Centre site.
The relocation was due to take place over the weekend. So take heart people, it was probably as chaotic for them (Swissair) as it is for you to try to reach them these few days. http://www.flyertalk.com/forum/smile.gif
The relocation was due to take place over the weekend. So take heart people, it was probably as chaotic for them (Swissair) as it is for you to try to reach them these few days. http://www.flyertalk.com/forum/smile.gif