Claiming Qatar Airways Avios Over 180 days after travel date.
Nov 16, 2023 | 3:02 pm
#1
Original Poster
Join Date: Nov 2023
Posts: 1
Claiming Qatar Airways Avios Over 180 days after travel date.
My brother flew a Qatar airways Business Class return flight in December 2022. He did not claim his Avios points back then.
According to policy, for New members- Avios can be claimed up to 180 days after the date of travel.
Now, the problem is it's been over 180 days since he travelled..... He signed up to Privilege Club and chatted with support to try claim the points. The support staff said since its over 180days she may not be able to over ride the policy.
My Question: is it possible to get the email of the right team one can escalate this too? to see if they can over ride the policy. Even if it comes with a penalty of only claiming maybe half the Avios.
The return flight on business class generated a lot of miles, and it would be sad to see this go to waste.
Anyone who has been in similar situation or knows a way around this do drop your comments please.
According to policy, for New members- Avios can be claimed up to 180 days after the date of travel.
Now, the problem is it's been over 180 days since he travelled..... He signed up to Privilege Club and chatted with support to try claim the points. The support staff said since its over 180days she may not be able to over ride the policy.
My Question: is it possible to get the email of the right team one can escalate this too? to see if they can over ride the policy. Even if it comes with a penalty of only claiming maybe half the Avios.
The return flight on business class generated a lot of miles, and it would be sad to see this go to waste.
Anyone who has been in similar situation or knows a way around this do drop your comments please.
Nov 16, 2023 | 11:16 pm
#2
Join Date: May 2021
Posts: 3,103
Unfortunately, the policy is very clear. You would need to present a very compelling case as to why making a claim wasn't possible within 6 months, but even then the answer would likely be no.
Allowing retro claims is a goodwill gesture for new members but of course there has to be a cut off. Some other airlines (eg. BA) only allow claims for flights taken in the three months before joining their FF scheme, so this policy is already quite generous.
You might try sending a message via the feedback link below but unless you can convince them why you are a special case, I suspect those points are gone.
https://www.qatarairways.com/en/help.html#feedback
Allowing retro claims is a goodwill gesture for new members but of course there has to be a cut off. Some other airlines (eg. BA) only allow claims for flights taken in the three months before joining their FF scheme, so this policy is already quite generous.
You might try sending a message via the feedback link below but unless you can convince them why you are a special case, I suspect those points are gone.
https://www.qatarairways.com/en/help.html#feedback
Nov 17, 2023 | 11:33 am
#3
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 5,050
Agree with the above. Partly due to local culture as well as unforgiving management, staff are not encouraged to deviate from policy, think outside of the box, or go the extra mile. If you know you're outside of the policy don't get your hopes up. You can politely ask but expect the answer to be no, and be genuinely surprised if you win the lottery with a positive answer.