Last edit by: realgaga
'Extending Our Commitment' policy has ended as of Oct 1st 2022.
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
- The version of the policy at the time of change applies.*
- This document was made for viewing by travel agents, not passengers.
- You must call in to make the changes to your ticket since fees are waived manually.
- This policy is in addition to the fare rules of your ticket.
- Conditions of Carriage still apply.
- It is expected that there will be more changes to the policy in the future and Qatar Airways can amend the policy without prior notice.
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Covid-19: Book with Confidence QR Policy
#796
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,182
Note that you waive all chargeback rights too when you change your ticket under policy 1059 v1.7.
So any money transferred to QR remains there. The only right you can claim via a DOT complaint is the right to refund if a flight in your itenary is cancelled.
So any money transferred to QR remains there. The only right you can claim via a DOT complaint is the right to refund if a flight in your itenary is cancelled.
#797
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Yes, airlines have done this. As an example, some airlines that have and rigorously enforce a rule that frequent flyer miles and upgrade instruments cannot be sold, traded, or bartered that had reason to believe that a ticket was purchased or upgraded in violation of the rule, have allowed the passenger to fly the outbound, but met the passenger at the jetway of the inbound, interrogated them as to the source of the miles or instruments used, how they know the account holder, etc., and told them that the remainder of their ticket had been cancelled, and that if they wish to get back home they must buy a one-way walk-up ticket to do so. I haven't experienced it personally, but am aware of this occurring to multiple people flying multiple airlines.
The only airline who seems to be really vindictive, and I wouldn’t put it past them hurting someone for a little mileage abuse would be AA.
However this fare doesn’t really fall into a bucket of “serious fraud.” If they’re going to deny us boarding it will be known well ahead of schedule not out of the blue on the day of departure.
I won’t be surprised though if they do something that will involve many of us in the US having to band together and file complaints with the DOT. As someone above said, when an agreement is made between two parties (especially involving airline tickets) in the US, you cannot change the rules of that agreement to suit you. It doesn’t matter what you “think” the other parties intentions were. You made the agreement, and you must abide by it.
#798
Join Date: Oct 2012
Programs: AA
Posts: 313
can we stop this argument about good faith bad faith thing, whether QR will take any actions etc, and just keep this forum on new information? It is really hard to find essential information among these unnecessary arguments filling most of the posts here. I don't see any ending point of this discussion between two sides because they won't change their thinking, so just stop instead of trying to win an argument. To me, it seems like the key is whether they will change the terms again in the future or take any actions. So wait until QR takes actions or changes the terms again, if not, we will save some space and arguments about what can be done when such an action is taken. To me, arguing based on the hypothetical situation is really counterproductive and waste of time and resource.
#799
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
can we stop this argument about good faith bad faith thing, whether QR will take any actions etc, and just keep this forum on new information? It is really hard to find essential information among these unnecessary arguments filling most of the posts here. I don't see any ending point of this discussion between two sides because they won't change their thinking, so just stop instead of trying to win an argument. To me, it seems like the key is whether they will change the terms again in the future or take any actions. So wait until QR takes actions or changes the terms again, if not, we will save some space and arguments about what can be done when such an action is taken. To me, arguing based on the hypothetical situation is really counterproductive and waste of time and resource.
#802
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
What I’m more curious about is what is the perception around here regarding if these flights will actually go? Will we actually be able to fly to say BKK which seems to be a popular one by November or December?
#804
Join Date: May 2011
Location: CGN
Programs: DL PM, HH Gold
Posts: 108
I doubt anyone can tell now if we're going to be allowed to fly later in the year. It's going to depend on how the pandemic develops and how countries and airlines react. There's for sure a risk booking trips now and having to settle for a voucher later (and Qatar charging the fare difference for flights into 2021).
#805
Join Date: Jan 2002
Location: DCA/IAD/WAS
Programs: MAR AMB, WOH Explorist, AA EXP, UA 2P
Posts: 2,138
Oh, I reported up thread I called in yesterday after finally figuring out how to call Qatar and they made a change for me, dates and origin/destination no questions asked. Call took less than 10 minutes. They rebooked me into I.
#806
Join Date: May 2020
Posts: 32
I doubt anyone can tell now if we're going to be allowed to fly later in the year. It's going to depend on how the pandemic develops and how countries and airlines react. There's for sure a risk booking trips now and having to settle for a voucher later (and Qatar charging the fare difference for flights into 2021).
#807
Join Date: Feb 2020
Posts: 13
For US Based flyers still searching -- Best I could find is JFK-TBS via DOH in mid November (I'm sure other months still avail.) for $2046/2098. If I recall all of them correctly, US hubs that you can change to are BOS, JFK, PHL, IAD, ORD, ATL, MIA, IAH, DFW, LAX. Booking goals/destinations may vary, but Georgia is pretty central Eurasia to open up possibilities. May not be the ~$1600 fare you were hoping for, but might suit some flyer's needs. Good luck
#809
Join Date: Feb 2002
Posts: 3,904
I am a travel agent who issued a ticket for a client on Friday. I can void it today and only up until today.
When I issued the ticket on May 15, I was using the rules of May 13 which allowed rebooking in J, C, D or I.
The client doesn't care about waiting 14 days when the class issue is a big deal. I doubt I'll ever be able to find J-C-D-I for anything he wants.
I have the instructions from the PDF issued May 13 on how to reissue the ticket and the waiver codes we use when we do this process.
The waiver codes the same as the PDF issued May 18 so there is no way for QR to differentiate when a waiver was issued.
The client is anxious for an answer and is willing to let me advise him on whether to keep the ticket or not.
I can exchange the ticket to whatever - IAD-MLE (within 5000 miles) into J class and make it an even exchange with their waiver code (using May 13 guidelines) in 3 minutes.
The real question is will Qatar Airways send a debit memo (bill) for the fare difference.
It's very difficult to fight an airline debit memo. Ultimately they will cut off your ability to issue tickets on them and send it to collections.
I wish it was made clear if tickets issued on/after such a date had the booking class issue clarified.
Calling QR and asking them really doesn't matter. It would be something I would need in writing.
Any advice/opinions.
When I issued the ticket on May 15, I was using the rules of May 13 which allowed rebooking in J, C, D or I.
The client doesn't care about waiting 14 days when the class issue is a big deal. I doubt I'll ever be able to find J-C-D-I for anything he wants.
I have the instructions from the PDF issued May 13 on how to reissue the ticket and the waiver codes we use when we do this process.
The waiver codes the same as the PDF issued May 18 so there is no way for QR to differentiate when a waiver was issued.
The client is anxious for an answer and is willing to let me advise him on whether to keep the ticket or not.
I can exchange the ticket to whatever - IAD-MLE (within 5000 miles) into J class and make it an even exchange with their waiver code (using May 13 guidelines) in 3 minutes.
The real question is will Qatar Airways send a debit memo (bill) for the fare difference.
It's very difficult to fight an airline debit memo. Ultimately they will cut off your ability to issue tickets on them and send it to collections.
I wish it was made clear if tickets issued on/after such a date had the booking class issue clarified.
Calling QR and asking them really doesn't matter. It would be something I would need in writing.
Any advice/opinions.
#810
Join Date: May 2011
Location: CGN
Programs: DL PM, HH Gold
Posts: 108