May 14, 2020, 11:57 am
Last edit by: realgaga
'Extending Our Commitment' policy has ended as of Oct 1st 2022.
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
- The version of the policy at the time of change applies.*
- This document was made for viewing by travel agents, not passengers.
- You must call in to make the changes to your ticket since fees are waived manually.
- This policy is in addition to the fare rules of your ticket.
- Conditions of Carriage still apply.
- It is expected that there will be more changes to the policy in the future and Qatar Airways can amend the policy without prior notice.
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Covid-19: Book with Confidence QR Policy
May 20, 2020, 1:51 pm
#856
Join Date: Jul 2011
Location: DFW
Posts: 1,145
I'm actually OK with BKK. I have another booking for the same time on AA using AA miles, but this is better. Plus, this flight with my flights earlier this year and the reduced elite status requirements gets me within 500 EQD's of Executive Plat. My AA flight was into HKG, but I was planning on going to BKK for a few nights anyway, so I'm good. I just know people tried to get HKG and HKT, as well as others and were told no, even though those cities are within 5000 miles.
May 20, 2020, 1:58 pm
#857
Join Date: Jul 2018
Posts: 34
okay so please let me know if anybody disagrees
i was on the phone with an agent who spoke to their help desk and what they said was that when they calculate the 5,000 miles they calculate from original destination to doha + doha to new destination.
it is not 5,000 miles of actual distance from original destination to new desired destination. so the 5,000 is a little misleading
has anybody rebooked in a way that is > 5,000 miles if you calculate orig destination to doha + doha to new destination?
i was on the phone with an agent who spoke to their help desk and what they said was that when they calculate the 5,000 miles they calculate from original destination to doha + doha to new destination.
it is not 5,000 miles of actual distance from original destination to new desired destination. so the 5,000 is a little misleading
has anybody rebooked in a way that is > 5,000 miles if you calculate orig destination to doha + doha to new destination?
May 20, 2020, 2:23 pm
#858
Join Date: Feb 2018
Programs: Hyatt Lifetime Globalist
Posts: 646
I bot three: LAX-DOH-AMM early Oct, LAX-DOH-ATH late Oct (Amanzoe, yeah!), and LAX-DOH-Seychelles early Dec. With these, I have min two trips per month, every month, booked up from July through to March 2021. Gorged on deals, stuffed full. Sigh.
May 20, 2020, 2:41 pm
#859
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,997
okay so please let me know if anybody disagrees
i was on the phone with an agent who spoke to their help desk and what they said was that when they calculate the 5,000 miles they calculate from original destination to doha + doha to new destination.
it is not 5,000 miles of actual distance from original destination to new desired destination. so the 5,000 is a little misleading
has anybody rebooked in a way that is > 5,000 miles if you calculate orig destination to doha + doha to new destination?
i was on the phone with an agent who spoke to their help desk and what they said was that when they calculate the 5,000 miles they calculate from original destination to doha + doha to new destination.
it is not 5,000 miles of actual distance from original destination to new desired destination. so the 5,000 is a little misleading
has anybody rebooked in a way that is > 5,000 miles if you calculate orig destination to doha + doha to new destination?
What change did you want to make out of curiosity?
May 20, 2020, 3:06 pm
#861
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
They would only let me change to Bangkok, not to Phnom Penh which is what I want.
May 20, 2020, 3:54 pm
#863
Join Date: Jul 2018
Posts: 87
Nothing to do with DOH. It must be some memo at QR not allowing certain destinations (even if they are clearly under 5,000 miles).
KBP to DOH = 2,068 Mi
DOH to MLE = 2,055 Mi
Total = 4,123 Mi
The first four times I called I was told this was over 5,000 miles (or some other variation of this, "our system won't let us book this.").
They would let me book CMB which is a couple hundred miles further than MLE, and when you point that out it's like talking to a brick wall, "our system will not allow us to book Male, because it shows as over 5,000 miles".
Maybe that's true. Maybe their system truly wouldn't allow them to do it. But I had no pushback and not a single issue with the fifth agent I called. They issued my ticket to MLE within minutes. YMMV but I would suggest keep calling (and be courteous each time) until you get the result you want.
It's no coincidence that the types of destinations they aren't allowing all are "beachy" type spots. Phuket, Seychelles, Maldives, Bali.
KBP to DOH = 2,068 Mi
DOH to MLE = 2,055 Mi
Total = 4,123 Mi
The first four times I called I was told this was over 5,000 miles (or some other variation of this, "our system won't let us book this.").
They would let me book CMB which is a couple hundred miles further than MLE, and when you point that out it's like talking to a brick wall, "our system will not allow us to book Male, because it shows as over 5,000 miles".
Maybe that's true. Maybe their system truly wouldn't allow them to do it. But I had no pushback and not a single issue with the fifth agent I called. They issued my ticket to MLE within minutes. YMMV but I would suggest keep calling (and be courteous each time) until you get the result you want.
It's no coincidence that the types of destinations they aren't allowing all are "beachy" type spots. Phuket, Seychelles, Maldives, Bali.
May 20, 2020, 3:56 pm
#864
Join Date: Jul 2018
Posts: 34
@senatorbrown did you book your ticket after the 14 day policy was instituted?
May 20, 2020, 4:00 pm
#865
Join Date: Jul 2018
Posts: 87
@senatorbrown did you book your ticket after the 14 day policy was instituted?
May 20, 2020, 5:04 pm
#867
Join Date: Apr 2010
Posts: 643
i was on the phone with an agent who spoke to their help desk and what they said was that when they calculate the 5,000 miles they calculate from original destination to doha + doha to new destination.
it is not 5,000 miles of actual distance from original destination to new desired destination. so the 5,000 is a little misleading
it is not 5,000 miles of actual distance from original destination to new desired destination. so the 5,000 is a little misleading
When rerouting on Qatar Airways (QR) operated flights:
- May reroute within same country as original embarkation point (of first ticket) and/or within 5,000 (five thousand) mile radius from original disembarkation (turnaround) point (of first ticket) provided original and new routing is via Doha (DOH)
May 20, 2020, 7:03 pm
#868
Join Date: Jul 2017
Posts: 235
Tbh I thought about jumping on this, for example I saw OSL-DEL for £1190 before they started amending the policy, and I could have changed that to HND.
But honestly I'm fairly confident QR are going to have a massive business class sale soon enough anyway with no 2020 restriction, so I'll just wait.
But honestly I'm fairly confident QR are going to have a massive business class sale soon enough anyway with no 2020 restriction, so I'll just wait.
May 21, 2020, 7:33 am
#870
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
For the people able to switch to Male, and others who had to call several times: what call center did you call? I would really like to change to PNH as I was suppose to be there now and would rather go there than Thailand.
Yes it does appear they won’t let people go to certain destinations even if they’re within the 5000 mile mark.
Yes it does appear they won’t let people go to certain destinations even if they’re within the 5000 mile mark.