May 14, 2020, 11:57 am
Last edit by: realgaga
'Extending Our Commitment' policy has ended as of Oct 1st 2022.
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
- The version of the policy at the time of change applies.*
- This document was made for viewing by travel agents, not passengers.
- You must call in to make the changes to your ticket since fees are waived manually.
- This policy is in addition to the fare rules of your ticket.
- Conditions of Carriage still apply.
- It is expected that there will be more changes to the policy in the future and Qatar Airways can amend the policy without prior notice.
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Covid-19: Book with Confidence QR Policy
Mar 2, 2021, 10:44 pm
#2371
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,570
The QR website is clear You can ask for refund of any ticket issued before 30 April 2021.
This is the current policy and it could change, especially after 30 April 2021.
Mar 3, 2021, 12:00 am
#2372
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,996
The OP ( Schwann )'s afternoon OSL-DOH flight was cancelled ( UN status ) and was suggested to be rebooked on a morning departure on another flight number, so his original flight has been cancelled and that's why the EOC policy would apply.
For my 2nd itinerary, which contained a cancelled Stockholm leg for June which QR refused to move to November (but would to October) for free due to "seasonality" (which tbf, does appear in BWC), they ended up moving me for free because they confessed my ticket didn't have a seasonal restriction.
Mar 3, 2021, 11:53 am
#2373
Join Date: Jan 2016
Location: Edinburgh
Programs: BA Gold, Flyblue
Posts: 127
Vji
That's my big concern at the moment.
I asked on Twitter and the response received still does not allay my concern that QR could turn around and say that refunds are only available if the 'original' booked date of travel was before 31 December 2021.
Their response:
"Hello there, thank you for reaching us. If the ticket is not used, you will get a full refund. please bear in mind that you have to cancel the flight at least 3 hours before departure to avoid refund penalties and no-show fees. Thank you."
That's my big concern at the moment.
I asked on Twitter and the response received still does not allay my concern that QR could turn around and say that refunds are only available if the 'original' booked date of travel was before 31 December 2021.
Their response:
"Hello there, thank you for reaching us. If the ticket is not used, you will get a full refund. please bear in mind that you have to cancel the flight at least 3 hours before departure to avoid refund penalties and no-show fees. Thank you."
Mar 3, 2021, 11:59 am
#2374
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,494
Vji
That's my big concern at the moment.
I asked on Twitter and the response received still does not allay my concern that QR could turn around and say that refunds are only available if the 'original' booked date of travel was before 31 December 2021.
Their response:
"Hello there, thank you for reaching us. If the ticket is not used, you will get a full refund. please bear in mind that you have to cancel the flight at least 3 hours before departure to avoid refund penalties and no-show fees. Thank you."
That's my big concern at the moment.
I asked on Twitter and the response received still does not allay my concern that QR could turn around and say that refunds are only available if the 'original' booked date of travel was before 31 December 2021.
Their response:
"Hello there, thank you for reaching us. If the ticket is not used, you will get a full refund. please bear in mind that you have to cancel the flight at least 3 hours before departure to avoid refund penalties and no-show fees. Thank you."
Mar 3, 2021, 12:00 pm
#2375
Join Date: Jan 2016
Location: Edinburgh
Programs: BA Gold, Flyblue
Posts: 127
Mar 3, 2021, 12:09 pm
#2376
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,494
The EOC policy is a customer service policy, so there is no guarantee that it will exist then.
Mar 3, 2021, 12:55 pm
#2377
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,996
Is that from the date the booking first had a ticket issued, or from the date the ticket was last re-issued? Because I have several PNRs with QR now that are definitely over a year old albeit with several reissues between them!
Mar 3, 2021, 4:50 pm
#2378
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,861
QR has rebooked our DOH-DPS flight in May to CGK. Also the return flight in early June has been rebooked to depart from CGK. No notice received yet.
What is going on? No way we will be traveling to Jakarta instead of Bali.
What is going on? No way we will be traveling to Jakarta instead of Bali.
Mar 3, 2021, 5:58 pm
#2380
Join Date: Nov 2011
Location: NYC
Programs: HH Diamond, Hyatt Globalist, Marriott Bonvoy Gold
Posts: 694
"What's going on?" Do you realize that Bali has been closed to international travelers due to the pandemic for almost a year now? There are currently no international flights to Bali. You must go through Jakarta first. It's March now, but your trip is in May. I'm guessing that QR is making the assumption that Bali is going to be off-limits to international travel as well in a couple of months.
Mar 3, 2021, 11:21 pm
#2382
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,861
Is this something new for QR invol rebookings:
“On receipt of this notification, you can click on the Accept the changes icon and we will hold your booking within seven days. If there is no response, your booking will be cancelled.”
This is not acceptable and seems to contradict the information above that we do not have to make a decision until 3 hours before departure.
Currently we have a flexible ticket due to several cancellations and invol schedule changes and we are not going to make a make a decision within 8 days whether to accept, refund or rebook. Any first hand experience that QR will actually cancel the ticket if no response?
“On receipt of this notification, you can click on the Accept the changes icon and we will hold your booking within seven days. If there is no response, your booking will be cancelled.”
This is not acceptable and seems to contradict the information above that we do not have to make a decision until 3 hours before departure.
Currently we have a flexible ticket due to several cancellations and invol schedule changes and we are not going to make a make a decision within 8 days whether to accept, refund or rebook. Any first hand experience that QR will actually cancel the ticket if no response?
Mar 4, 2021, 1:20 am
#2383
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,918
You would probably need to call to manually request additional time to make a decision and exempt yourself from the auto-cancel.
I would suggest that for the majority of customers the option of a hassle free auto-cancel is probably great customer service considering what most other airlines are doing in this space.
I would suggest that for the majority of customers the option of a hassle free auto-cancel is probably great customer service considering what most other airlines are doing in this space.
Mar 4, 2021, 1:57 am
#2385
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,996
It's probably sufficient and beneficial to the majority of passengers. For those that want to sit on their hands with regards to bookings are best to call up and confirm this with the airline anyway.