Privilege Membership card
Jan 22, 2019, 7:03 am
#31
Join Date: Oct 2013
Location: Doha, Qatar
Programs: Qatar Airways Privilege Club Platinum; Accor Le Club Platinum
Posts: 1,078
This should be one of those easy win type threads for the QR Rep @goingplacestogether to answer. There should be no need for the same copy and paste reply we have all received when emailing about the whereabouts of our new cards. An update and a timeframe. How hard is this to communicate?
Jan 30, 2019, 10:07 am
#34
Join Date: Jan 2017
Programs: qr
Posts: 262
well well I am surprised just got home to find my new membership pack awaiting me. Status renewal was mid Jan '19 and now new cards etc. all arrived. There has been a re-vamp- different membership card as well as bag tags which are attached to bags through a natty wire harness much better than the faux leather strap. All documentation and benefits wallet are a re-design too.
Jan 30, 2019, 11:50 pm
#35
Join Date: Oct 2013
Location: Doha, Qatar
Programs: Qatar Airways Privilege Club Platinum; Accor Le Club Platinum
Posts: 1,078
well well I am surprised just got home to find my new membership pack awaiting me. Status renewal was mid Jan '19 and now new cards etc. all arrived. There has been a re-vamp- different membership card as well as bag tags which are attached to bags through a natty wire harness much better than the faux leather strap. All documentation and benefits wallet are a re-design too.
I live in Doha and have had nothing yet...
Jan 30, 2019, 11:55 pm
#36
Join Date: Mar 2017
Programs: QR Platinum, Star Alliance Gold (LH Sen)
Posts: 764
well well I am surprised just got home to find my new membership pack awaiting me. Status renewal was mid Jan '19 and now new cards etc. all arrived. There has been a re-vamp- different membership card as well as bag tags which are attached to bags through a natty wire harness much better than the faux leather strap. All documentation and benefits wallet are a re-design too.
My wif is waiting for since August 2018 and I am waiting since November 2018....
Jan 31, 2019, 3:02 am
#37
Join Date: Mar 2017
Programs: QR Platinum, Star Alliance Gold (LH Sen)
Posts: 764
And just got "feedback" from QRPC (bold by me).....
QUOTE
Dear Mr. Traveller999,
Thank you for writing to Privilege Club.
Our sincere apologies for delay in replying to you.
We would like to inform you that we are currently in process of printing the new designed cards. Once the process is finished, we will definitely send your and your wife's latest membership card.Meanwhile, you can use your digital membership card for Qatar Duty Free redemption activities at Hamad International Airport, Doha.We will be able to retrieve your updated profile from your membership number at all our customer touch points, so you can avail your entitled benefits, if travelling without your membership card.Alternately you can also login to your account on our websitewww.qmiles.com, where you can email, print or save your digital card from your dashboard or ‘My profile' page.This feature is also available on Qatar Airways mobile application, where you can save the digital card image in the photo gallery of your Android or iOS mobile phones; iOS users have an additional option to save the digital card in Apple wallet.
Do let us know if we can assist you any further.
UNQUOTE
All in all, the usual pre-designed answer .....
QUOTE
Dear Mr. Traveller999,
Thank you for writing to Privilege Club.
Our sincere apologies for delay in replying to you.
We would like to inform you that we are currently in process of printing the new designed cards. Once the process is finished, we will definitely send your and your wife's latest membership card.Meanwhile, you can use your digital membership card for Qatar Duty Free redemption activities at Hamad International Airport, Doha.We will be able to retrieve your updated profile from your membership number at all our customer touch points, so you can avail your entitled benefits, if travelling without your membership card.Alternately you can also login to your account on our websitewww.qmiles.com, where you can email, print or save your digital card from your dashboard or ‘My profile' page.This feature is also available on Qatar Airways mobile application, where you can save the digital card image in the photo gallery of your Android or iOS mobile phones; iOS users have an additional option to save the digital card in Apple wallet.
Do let us know if we can assist you any further.
UNQUOTE
All in all, the usual pre-designed answer .....
Last edited by Traveller999; Jan 31, 2019 at 3:57 am
Jan 31, 2019, 4:05 am
#38
Join Date: Apr 2015
Programs: Some
Posts: 5,263
As well as saving money I can't help but feel not sending out cards is also strategic. I just tried to status match from QRPC to another Middle Eastern airline this week as I'm looking at the other options, but they've of course requested a scan of my current QRPC membership card showing the expiration date, which of course I don't have because QR are now four months behind in sending me a membership card for this year...
Jan 31, 2019, 4:08 am
#39
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,760
As well as saving money I can't help but feel not sending out cards is also strategic. I just tried to status match from QRPC to another Middle Eastern airline this week as I'm looking at the other options, but they've of course requested a scan of my current QRPC membership card showing the expiration date, which of course I don't have because QR are now four months behind in sending me a membership card for this year...
Jan 31, 2019, 4:11 am
#40
Join Date: Apr 2015
Programs: Some
Posts: 5,263
I have indeed sent that but they haven't responded yet. They explicitly requested a scan of the physical card so we'll see what happens - clearly if this was QRPC they'd be telling me "sorry, we can't do anything for you" so this will be a good test of whether I'm making the right decision / moving to an airline with better customer service.
Jan 31, 2019, 4:18 am
#41
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,760
I have indeed sent that but they haven't responded yet. They explicitly requested a scan of the physical card so we'll see what happens - clearly if this was QRPC they'd be telling me "sorry, we can't do anything for you" so this will be a good test of whether I'm making the right decision / moving to an airline with better customer service.
Jan 31, 2019, 6:09 am
#42
Join Date: Jan 2017
Programs: qr
Posts: 262
can’t work out why I was so lucky was it Qatar lotto 😂 here are a couple of pics of card,baggage tags connectors and presentation wallet
Jan 31, 2019, 6:17 am
#43
Join Date: Jan 2017
Programs: qr
Posts: 262
Pictures of new PC cards
[img]blob:https://www.flyertalk.com/029c7a6e-4...b-ec41bd31dba3
[img]blob:https://www.flyertalk.com/7cec31b7-0...a-0ee13f39cf34
sorry having issues on uploading the images from my I pad ??
[img]blob:https://www.flyertalk.com/7cec31b7-0...a-0ee13f39cf34
sorry having issues on uploading the images from my I pad ??
Jan 31, 2019, 11:49 am
#44
Join Date: Oct 2013
Location: Doha, Qatar
Programs: Qatar Airways Privilege Club Platinum; Accor Le Club Platinum
Posts: 1,078
[img]blob:https://www.flyertalk.com/029c7a6e-4...b-ec41bd31dba3
[img]blob:https://www.flyertalk.com/7cec31b7-0...a-0ee13f39cf34
sorry having issues on uploading the images from my I pad ??
[img]blob:https://www.flyertalk.com/7cec31b7-0...a-0ee13f39cf34
sorry having issues on uploading the images from my I pad ??
btw, what city are you in? Would be interesting to hear if the cards are being mailed in Qatar or in other countries.
Feb 1, 2019, 5:46 am
#45
Join Date: Jan 2017
Programs: qr
Posts: 262
Hi sully think I have cracked images - checked mailing it was posted in Doha on 24th Jan and landed on my mat on 29th Jan. wonder if it travelled on a QR flight as mail? I live near London
Last edited by tav1989; Feb 1, 2019 at 5:47 am Reason: additional info