Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Qatar Airways | Privilege Club
Reload this Page >

Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace

Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace

    Hide Wikipost
Old Jul 21, 17, 3:19 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: plunet
Wiki Link
Wiki last updated: 21 July 2017 18:00 UTC

Summary of key traveller experiences and feedback on this forum since Mid-June
  • Policy statement (link) for the travel industry issued 15th June 2017
  • Refund is always an option, but very varied experiences of how quickly the refund is processed, from a few days to "still waiting". Some experiences of passengers being pressurised into taking refunds when this is not necessary if you can wait.
  • If you want to reroute from a closed destination to another middle east destination still served by QR, you might be able to do this as early as 30 days from 1st sector, although we have had reports of rerouting at 6 weeks out.
  • Where QR have to reroute onto other carriers, long haul reroutes typically onto BA, CX and TK seem to be quoted most often. In the Gulf region ME, KU, WY are quoted most often. Although RJ is a OneWorld carrier and should be a parter for QR, they are not accepting QR rerouted tickets.
  • Status of reservations for travel to affected destinations typically changes to "Unconfirmed" 7 days ahead of travel.
  • If your booking was via a 3rd party or agent you probably can't get Qatar to change the ticket until 72 hours before the first sector. 3rd parties and agents seem to be offering refunds rather than rerouting, although there has been some success if you can show them the QR rebooking policy document.
  • There has been a very mixed bag of reports of how QR are handling rebooking. Some people have no luck getting itineraries changed before 72 hours before departure, but others do. So some good advice is to always be polite but if you don't get what you want, then thank the agent for their time and HUACA (hang up and call again) - preferably after you have had a drink and have calmed down, and maybe calling a different office.

Some specific data points from other travellers:
(but there is a lot more valuable information if you can trawl back through the thread)

#753 CAI-LHR-DOH been offered as alternative for ex-CAI 4 days prior to 1st sector.
#772 KUL-DOH-LXR reroute to CAI and IST refused
#792 AUH-DOH-DPS by QR rebooked to DXB-HKG-DPS by CX
#794 Australia-DOH-HBE rebooked as DOH-BEY on QR on 2nd attempt.
#808 CAI>DOH>BOS>DOH>CAI rebooked to KRT and date change
#818 SYD-DOH-CAI changed to SYD-DOH-KWI-CAI, layovers optimed and +Qatar stopover
#830 and #840 Economy ICN-DOH-DXB rebooked onto CX ICN-HKG-DXB
#849 ex-CAI ininaries changed to ex-AMM but needed to HUACA a few times.
#856 CAI-DOH-BKK changed to FCO-DOH-BKK all on QR
#868 DFW-DOH-HBE changed to DFW-DOH-LCA all on QR 2 weeks out.
#906 Unable to get LXR-DOH-HKG-BNE rerouted until 72 hours prior
#927 CAI-DOH-BKK rebooked onto CAI-BAH-AMM on Gulf DOH-BKK (on QR) and return back to AMM
#966 DXB-DOH (award ticket) was changed to DXB-KWI-DOH on Kuwait+QR 48hrs in advance
#966 DOH-CAI (2 award tickets) were changed to DOH-BEY on QR 48 hours advance
#966 CAI-DOH-MUC (paid business) were changed to BEY-DOH-MUC 72 hours advance
#981 HKT-DOH-DWC (J/F tix) change to HKT-DOH-KWI all on QR 10 days out.
#985 ex-LXR ticket rerouted by OTA as CAI-BEY-DOH outside the 72 hr window
#1004 BKK-DOH-CAI in F rebooked as BKK-DOH-BEY in QR F, BEY-CAI in C on ME
#1005 HEL-DOH-DXB rebooked HEL-DOH-MCT on QR and MCT-DXB on Oman once ticket status went to unconfirmed.
#1057 MAN-DOH-DXB rebooked as MAN-LHR-DXB on BA (had to HUACA 3 times)
#1141 Multiple ex-CAI itineraries CAI-DOK-BKK return in J, CAI-DOH-LHR return in J, CAI-DOH-BKK single in F changed to all be ex-KWI. Had to HUACA 3 times.
#1157 LXR-DOH-NRT booked in January, flight changed to CAI-DOH-NRT
#1172 Rebooked CAI-(F)-DOH(J)-BKK to CAI-(C/ME)-BEY-(F)-DOH-(C)-BKK at 77hrs from departure
#1173 Rebooked at QR office HBE-DOH-DPS to HBE-IST-DOH-DPS on TK/TK/QR and improved timing on DOS-DPS segment

Offical guidance from QR website as of mid July:

Passengers who have purchased their tickets from Qatar Airways have the following options to refund their tickets:

For tickets booked on qatarairways.com, they can:
  1. Go to Refund requests;
  2. They can approach their nearest Qatar Airways Office; or
  3. They can call the Qatar Airways contact Centre at +974 4022 0072
For tickets booked through a Qatar Airways Office or through the Contact Centre, passengers can
  1. Contact their nearest Qatar Airways Office; or
  2. Call Qatar Airways Contact Centre on +974 4022 0072
The refund will be made to the original form of payment and the refund will be processed within 14 - 28 days.
Passengers who have purchased their Qatar Airways tickets through a Travel Agency can request their refund from the issuing Travel Agent.
Within the Kingdom of Saudi Arabia, UAE, Kingdom of Bahrain and Egypt please use: https://refundsapp1.blueivysync.com/...er-refund.html

This is a different web form as the Qatar website is blocked from some of these countries.
For further information and FAQs please visit: http://support.qatarairways.com/hc/e...002369667-FAQs
What Happened

On the 6th of June flights from Qatar to Bahrain, Egypt, Saudi Arabia, and the United Arab Emirates (and vice versa) were suspended.

This includes all Qatar flights between Doha and Abu Dhabi, Abha, Alexandria–Borg el Arab, Bahrain, Buraydah, Cairo, Dammam, Dubai–Al Maktoum, Dubai–International, Gassim, Hofuf, Jeddah, Luxor, Madinah, Ras Al Khaimah, Riyadh, Sharjah, Tabuk, Ta'if and Yanbu.

Adding to this at 00:00 (UTC) on the 6th of June restrictions were put in place limiting flights to Doha to one particular corridor through the airspace of Bahrain. This has since been relaxed to two specific corridors through Bahrain airspace with a second corridor up the Saudi Arabia the new addition.

All other flights to other Qatar Airways destinations including the Maldives are still operating although some have delays due to the extended time required to avoid restricted airspace.

There are a couple of routes that are having to make fuel stops in Athens or Muscat but this seems to be dependent on the type of aircraft as well.

Details on the Airspace can be found here - https://www.flightradar24.com/blog/f...ain-and-egypt/

What about my Flights to other destinations?

Flights to Europe, Asia, Pacific and Norte America are operating as per schedule with minimal delays. There is no need to contact QR regarding these services.

Flights between Doha and Souto America are facing delays due to longer times and/or need for a technical stop-over. Flights to GRU and EZE are 2hr to 5hrs longer.

Flight between Doha and Africa/Middle East have longer flights times due to the airspace restrictions. Some routes like Doha to Khartoum have felt the full force of the restrictions with the flight now taking 2hr 30 mins longer than normal.

Qatar has begun to re-time flights to ensure the network continues running smoothly. Changes have been since Monday 12 June 2017, so it is advised to check your flight status and times on the Qatar website.


What about my flight to a suspended destination?

If you are due to fly in the next few days, search for alternative routings and note them down.

24 hours before your scheduled departure time, contact your LOCAL QR office, and ask for their assistance. Advise them that you have found an alternative routing which you would be willing to accept and see if they will book it for you.

If you are due to fly more than 5 days from today, try and relax. Do not panic and please do not call QR as you are blocking the lines for those flying in the next 24 hours. At this stage, Qatar is only offering options to those who are traveling in the next 24 hours.

Currently, people in the thread have suggested that Qatar is rebooking on flights through Muscat, Kuwait, Amman, Istanbul, Mumbai, Beirut, Athens and Tunis.

You can only get a refund if your booking is to one of the destinations listed at the top! (The number of people asking QR on Twitter for a refund of other flights is amazing)

What about other airlines?

Most other carriers in and out of Doha are still operating except for Air Arabia, Air Arabia Egypt, Air Cairo, EgyptAir, Emirates, Etihad, FlyDubai, Rotana Jet and Saudia.

Most other carriers are using the new restricted routes into Doha although provided the aircraft is not registered in Qatar they are allowed to use the Saudi Arabia or Egypt Airspace.

Timeline of Events:


5 June 2017

- UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
- All MS flights between CAI and DOH was zeroed out
- All GF flights between BAH and DOH closed for sale
- All QR flights between DOH and CAI closed for sale
- All QR staff travel was canceled

6 June 2017

- Airspace Restriction came into effect at 00:00 (UTC)
- All QR flights between DOH and UAE/Bahrain/KSA closed for sale
- QR flights between DOH and MLE still bookable
- QR Charters 3 aircraft from Jeddah to Muscat

7 June 2017
- QR Charters an aircraft from Jeddah to Kuwait

8 June 2017
- Qatar Airways website blocked in the UAE
- Qatar Airways offices in the UAE, Saudi Arabia and Bahrain close

11 June 2017
- Second flight corridor added along the Saudi Arabia Coast

13 June 2017
- UAE Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar but they are still not allowing flights between the UAE and Qatar from any operators.
- Egypt Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar. The new rules also allow for non Qatar or Egypt registered aircraft to operate flights between the two countries.

14 June 2017
- Agreement between QR and BA/A3 on reticketing passengers (link below)



Further information:
- QR Travel Alert http://support.qatarairways.com/hc/e...bile_site=true
- QR FAQs http://support.qatarairways.com/hc/e...002369667-FAQs
- QR Charter flights arranged from Jeddah KSA to Muscat Oman http://support.qatarairways.com/hc/e...Muscat-to-Doha
- QR agreement with BA & A3 to reticket their flights http://www.flyertalk.com/forum/qatar...r-help-qr.html
- Political background and latest updates: http://www.bbc.com/news/world-middle-east-40155829
Print Wikipost

Old Jun 5, 17, 2:28 am
  #76  
 
Join Date: Sep 2006
Location: Moscow
Programs: Marriott Plat, IHG Plat Amb
Posts: 1,181
Originally Posted by beduin View Post
There will big implications for flights to South America as most of them overfly Saudi. To go around Saudi and UAE requires more fuel which I think maybe impossible.
QR can always schedule a technical stop for refuelling somewhere in Africa, though it's probably not a viable strategy long-term.
Temedar is offline  
Old Jun 5, 17, 2:31 am
  #77  
 
Join Date: Sep 2011
Location: Dublin
Programs: BA Silver
Posts: 279
Originally Posted by tm84 View Post
Will this have implications for the AKL to DOH route? They fly over UAE airspace via Oman. Would there be enough fuel to reroute up through the Gulf of Oman avoiding the UAE?
The one that started 8 hours ago did not go at all over Oman. Just over the UAE. In any case the can just fly with less cargo in the planes belly. That certainly would cut into profits for the flight. But they could still operate it.

https://www.flightradar24.com/QTR920/d9fcb62
endet is offline  
Old Jun 5, 17, 2:35 am
  #78  
 
Join Date: Apr 2005
Location: OOL/DOH
Programs: QF LTS WP, Avis Pres Club, HH Diam.
Posts: 3,184
Still nothing on the Qatar site (in Qatar).

EK shows 'technical difficulties' if you try to make a booking. EY have a clear notice up.
VH-RMD is offline  
Old Jun 5, 17, 2:37 am
  #79  
Original Poster
 
Join Date: Oct 2009
Location: Mother Earth, truely!
Programs: IHG Spire, SPG Platinum, Hhonors Diamond, TK Gold, QR Platinum, WY Sinbad Gold, SV Alfursan Gold
Posts: 194
Do you guys think Qatar can withstand the economic implications? They seem many.. what will they do with all the aircrafts? Qatari Gas ships won't be able to cross the Suez.. I also think that foreign Qatar bound ships maybe prohibited from crossing the suez..
beduin is offline  
Old Jun 5, 17, 2:39 am
  #80  
 
Join Date: Apr 2017
Posts: 4
Friend of mine is flying ADL-DOH-LHR on the 19th June. Any idea if they will be impacted by this?

thanks
Emma Rose Carter is offline  
Old Jun 5, 17, 2:41 am
  #81  
Original Poster
 
Join Date: Oct 2009
Location: Mother Earth, truely!
Programs: IHG Spire, SPG Platinum, Hhonors Diamond, TK Gold, QR Platinum, WY Sinbad Gold, SV Alfursan Gold
Posts: 194
Originally Posted by Emma Rose Carter View Post
Friend of mine is flying ADL-DOH-LHR on the 19th June. Any idea if they will be impacted by this?

thanks
I don't think so
beduin is offline  
Old Jun 5, 17, 2:47 am
  #82  
 
Join Date: Dec 2009
Location: ADL
Programs: QFF, AAdvantage, All, Hilton Honors
Posts: 830
Originally Posted by Emma Rose Carter View Post
Friend of mine is flying ADL-DOH-LHR on the 19th June. Any idea if they will be impacted by this?

thanks
No impact.
LukeO9 is online now  
Old Jun 5, 17, 2:48 am
  #83  
 
Join Date: Mar 2016
Location: Doha, Qatar
Posts: 222
Heard of few cases of the QR website crashing this morning with a lot of expats trying to rebook their summer vacation flights on QR.

School summer holidays and the start of Eid are less than three weeks away now. The busiest time of the year with most flights full. Lots booked on EK, EY etc now trying to rebook to QR. I dread to think of the additional cost of this. Not to mention the lack of availability.
Ben_W is offline  
Old Jun 5, 17, 2:58 am
  #84  
 
Join Date: Mar 2017
Posts: 978
I am in CAI now and booked to fly QR on 7 June to HKG via DOH. Cannot get through to the local QR office on the phone. Any ideas how to get information on my flight?
puchong is offline  
Old Jun 5, 17, 3:01 am
  #85  
TPJ
 
Join Date: Jun 2008
Programs: TK*G (E+), AA OWE (EXP), IHG Plat
Posts: 6,606
QR CAI-DOH fights are still available in GDS'es

PHP Code:
 07JUN  WED   CAI/Z‡2     DOH/‡1                                
      
13QR1304 FL PL Y9 B9 H9 K9 M9 L9 V9 S9 CAIDOH 1310 1715 333 0   
         N9 Q9 T9 O9                                            
14QR1302 F1 PL AL Y9 B9 H9 K9 M9 L9 V9 CAIDOH 1920 2325 77L 0. 
PHP Code:
08JUN  THU   CAI/Z‡2     DOH/‡1                                
 
13QR1304 F1 P1 AL Y9 B9 H9 K9 M9 L9 V9 CAIDOH 1310 1715 333 0   
         S9 N9                                                  
14QR1302 F1 PL AL Y9 B9 H9 K9 M9 L9 V9 CAIDOH 1920 2325 77L 0   
         S9 N9 Q9 T9


MS flights zeroed out

PHP Code:
 07JUN  WED   CAI/Z‡2     DOH/‡1                                
 1MS  935 C0 D0 J0 I0 Z0 P0 CAIDOH 0735 1135   333 M 0 DCA 
/E   
          Y0 B0 M0 H0 Q0 K0 X0 V0 L0 E0 G0 S0 W0 T0 U0          
 2MS  937 C0 D0 J0 I0 Z0 P0 CAIDOH 2325 0325‡1 738 M 0 DCA 
/E   
          Y0 B0 M0 H0 Q0 K0 X0 V0 L0 E0 G0 S0 W0 T0 U0 
PHP Code:
 08JUN  THU   CAI/Z‡2     DOH/‡1                                
 1MS  935 C0 D0 J0 I0 Z0 CAIDOH 0735 1135   333 M 0 DCA 
/E      
          P0 Y0 B0 M0 H0 Q0 K0 X0 V0 L0 E0 G0 S0 W0 T0 U0       
 2MS  939 C0 D0 J0 I0 Z0 CAIDOH 1610 2010   738 M 0 46 DCA 
/E   
          P0 Y0 B0 M0 H0 Q0 K0 X0 V0 L0 E0 G0 S0 W0 T0 U0       
 3MS  937 C0 D0 J0 I0 Z0 CAIDOH 2325 0325‡1 738 M 0 DCA 
/E      
          P0 Y0 B0 M0 H0 Q0 K0 X0 V0 L0 E0 G0 S0 W0 T0 U0 
TPJ is offline  
Old Jun 5, 17, 3:01 am
  #86  
 
Join Date: Sep 2010
Location: DXB
Programs: Emirates Gold, Delta Gold, Bonvoy Tit, Le Club Accor Silver, IHG Gold, Club Carlson Silver
Posts: 289
Originally Posted by Ben_W View Post
Heard of few cases of the QR website crashing this morning with a lot of expats trying to rebook their summer vacation flights on QR.

School summer holidays and the start of Eid are less than three weeks away now. The busiest time of the year with most flights full. Lots booked on EK, EY etc now trying to rebook to QR. I dread to think of the additional cost of this. Not to mention the lack of availability.
If people have booked a flight from A to B, shouldn't the airline have to reroute at airlines cost if the transit point is not possible anymore?
Gringuito is offline  
Old Jun 5, 17, 3:05 am
  #87  
 
Join Date: Mar 2016
Location: Doha, Qatar
Posts: 222
Originally Posted by Gringuito View Post
If people have booked a flight from A to B, shouldn't the airline have to reroute at airlines cost if the transit point is not possible anymore?
I have not heard yet what they are doing. So for example, if anyone was supposed to fly Etihad tomorrow from Doha to London, I don't know what will happen? Will they just cancel the flight and refund the passenger or book them onto another airline? Which in this case could only be QR or BA at quite a cost to Etihad.
Ben_W is offline  
Old Jun 5, 17, 3:09 am
  #88  
 
Join Date: Mar 2003
Location: Here today gone tomorrow
Programs: *G, ow Saph
Posts: 2,864
Originally Posted by Ben_W View Post
Heard of few cases of the QR website crashing this morning with a lot of expats trying to rebook their summer vacation flights on QR.

School summer holidays and the start of Eid are less than three weeks away now. The busiest time of the year with most flights full. Lots booked on EK, EY etc now trying to rebook to QR. I dread to think of the additional cost of this. Not to mention the lack of availability.
Well, it may be a net wash in terms of seats since all the folks from DXB and Saudi etc who were on XXX-DOH-YYY itineraries will not be flying those, leaving more seats for DOH O&D.
This would be quite a revenue management challenge!
Obviously huge impact to the QR bottom line, but that's not the same point.
MKE-MR is offline  
Old Jun 5, 17, 3:11 am
  #89  
 
Join Date: May 1998
Location: australia
Posts: 5,052
Getting back on points I can imagine all those tickets issued during the Travel Festival in January needing to be reissued and the 4 and 5x points earning being stuffed. Forget the politics, forget the economics , forget the travel headaches - this could be a points disaster
3544quebec is online now  
Old Jun 5, 17, 3:14 am
  #90  
 
Join Date: Apr 2012
Posts: 1,562
The agents at alexandria office have no news. As if life as normal... But cna see the station manager being busy
tboons is offline  

Thread Tools
Search this Thread
Search Engine: