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QR to and from Bangkok (BKK) - Non Lounge Discussion

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Old Nov 5, 2015, 10:10 am
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Last edit by: Matt4
QR to and from Bangkok

What to expect
A recent trip report for this journey, can be found here:

Photos of the Cabin
You will find photos galore of the J cabin on the A380 and 777 which are some of the aircrafts QR use on the DOH-BKK-DOH route.

You will find photos galore of the F cabin on the A380 here.

Aircraft Layouts
A380: 1-2-1 layout in F and J, 3-4-3 (Lower deck) and 2-4-2 (Upper deck, only accessible for OneWorld status passengers unless the lower deck is full) in Y
787: 1-2-1 layout in J and 3-3-3 in Y
777: 2-2-2 layout in J, 3-3-3 or 3-4-3 (QR834 DOH-BKK-HAN, QR835 HAN-BKK-DOH) in Y
A340-600: 2-2-2 layout in J and 2-4-2 in Y

Which Lounge should I use at BKK?
There are multiple lounges to use in Bangkok, and the best option for you will likely be determined by the time of your flight, and the location of your departure gate.

QR are in the process of opening their own lounge in Bangkok, but as of April 2016, we know very little other than it will be located on Concourse D. Until then, QR recommend J and F passengers use the lounges provided by Thai Airways. These lounges are scattered throughout the airport.

For F passengers, you will get an invitation to use the Thai Airways Royal First Lounge, which is located on Concourse E. It is a small area, but QR no longer have an Agreement to use the larger Thai Airways Royal First Lounge on Concourse D. The small area is roped off, and there is a small menu (no buffet), with a decent drinks selection.

For J passengers, and Y passengers with status (Silver and higher) you will receive an invitation to use the Thai Airways Royal Silk Lounge. These are located on Concourse C, Concourse D, and Concourse E. A map of the lounges can be found here.


OneWorld Emerald or Sapphire card holders or F or J passengers have also access to two lounges situated on or near the 3rd floor, Concourse G: the recently-opened (2015) Cathay Pacific Lounge (04:00 to between 18:30 and 01:00), and the Japan Airlines lounge (05:45-09:55, 18:00-00:40). While the CX and JL lounges are quite close together, they can be a distance from the QR gates - so keep an eye on the time!


Connecting from Thai (TG) domestic
Thai will through check-in your bags and facilitate you as a "CIQ" passenger through an airside transfer at BKK. They will do this even if you are travelling to BKK on a completely separate TG ticket, but you will need to show evidence of the QR flight (ticket number or online check-in receipt). This is based on leaving from Chiang Mai, but should work for other Thai airports.

The process is particularly useful in avoiding security queues landside to airside at BKK, and gets neatly around QR's restrictions on check-in opening times at the airport.

CIQ stands for Customs Immigration and Quarantine: nothing to do with Chiquimula airport in Guatamala


Will I be given pyjamas and an amenity kit? Reports vary, but have a look at this thread before flying to prepare your expectations -

What meals are served? This is dependent on the timing of your flight and class of travel, but 1 or 2 full meals are usually offered by QR. Menus can be found via the QR Dashboard. F menus and Y menus are here.

Will I be offered Fast-Track through Immigration?
- Departure from BKK : you will get a Fast-Track (Premium Lane) voucher if travelling in J or F, or travelling in Y with Silver, Gold or Platinum status.
- Arrival to BKK : if you are traveling in J or F, you will be provided with a Fast-Track voucher upon landing in Bangkok. Hold on to your boarding pass as you deplane, as the brown Fast Track vouchers are sometimes given out at the top of the gate rather than on the plane. If you are traveling in Y with Silver, Gold or Platinum status, you have to request the Fast-Track voucher at the QR agent at the gate.

What time does check-in open? Check in opens 3 hours before your departure time. QR police this quite strictly.
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QR to and from Bangkok (BKK) - Non Lounge Discussion

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Old Mar 22, 2023, 5:35 pm
  #1846  
 
Join Date: Nov 2017
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Normally strictly 3h before dep. but... i recently checked in during this 2flights back to back departure time in the evening for the later, without even knowing that there are two flights. So yes, it seems they do both together, or at least not turn the "later pax" away. (Was flying business)
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Old Mar 22, 2023, 11:29 pm
  #1847  
 
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Originally Posted by Neilgcal
Does anyone know how long before departure QR check-in opens at BKK? Also in the evening there are 2 flights within an hour of each other, presumably they check both of these flights in together should you arrive whilst the earlier flight is checking in?

I can see from the lounge forum that the lounge is open 4 hours prior to departure so guess check in is the same but wanted to check.
Yes you can.
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Old Apr 15, 2023, 10:33 pm
  #1848  
 
Join Date: Feb 2018
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Hey all,

Just want to confirm that even though I’m on the 9:05pm out of bangkok; I can check in as early as 3 hours before the first departure of the night, which I think is 7pm. Would make my life a lot easier if I could check in at 4pm rather than 6. Thanks!
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Old Apr 15, 2023, 11:52 pm
  #1849  
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Originally Posted by fender5787
Hey all,

Just want to confirm that even though I’m on the 9:05pm out of bangkok; I can check in as early as 3 hours before the first departure of the night, which I think is 7pm. Would make my life a lot easier if I could check in at 4pm rather than 6. Thanks!
There is 7 and 8 and 9pm flights BKK DOH. The checkin is opened from around 3:30pm. in BKK if i am not mistaken
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Old Apr 16, 2023, 12:47 am
  #1850  
 
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Originally Posted by nufnuf77
There is 7 and 8 and 9pm flights BKK DOH. The checkin is opened from around 3:30pm. in BKK if i am not mistaken
Thanks! Yep, just want to make sure even though I’m on the late flight, I can still use the check in counters right as they open
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Old Apr 16, 2023, 3:34 am
  #1851  
 
Join Date: Jan 2015
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Originally Posted by fender5787
Thanks! Yep, just want to make sure even though I’m on the late flight, I can still use the check in counters right as they open
No as they will not allow you to check in 3-4h before departure if you have check in luggage because they not have space for the luggage.
happen to me already thats the reason

But maybe now they changed
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Old Apr 16, 2023, 7:44 am
  #1852  
 
Join Date: Feb 2018
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Originally Posted by Crisu69
No as they will not allow you to check in 3-4h before departure if you have check in luggage because they not have space for the luggage.
happen to me already thats the reason

But maybe now they changed
Luckily I’ll be carry on bags only. Normally I’d just do online check in, but I don’t think BKK accepts mobile boarding passes
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Old Apr 16, 2023, 8:11 am
  #1853  
 
Join Date: May 2021
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Originally Posted by fender5787
Luckily I’ll be carry on bags only. Normally I’d just do online check in, but I don’t think BKK accepts mobile boarding passes
QR ground staff are keen to direct you to use the self serve check in machines at BKK these days, so you can try that first and then try the counter if it says you're too early. Bear in mind that if you need any paperwork checking for your destination, or want to through check beyond where QR are taking you, you'll have to use the counter anyway. But if you can check in online it may then just be a case of the self serve machine printing your BP and off you go to security and immigration
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Last edited by KingCanute; Apr 16, 2023 at 8:24 am
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Old Apr 16, 2023, 9:22 pm
  #1854  
 
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Originally Posted by KingCanute
QR ground staff are keen to direct you to use the self serve check in machines at BKK these days, so you can try that first and then try the counter if it says you're too early. Bear in mind that if you need any paperwork checking for your destination, or want to through check beyond where QR are taking you, you'll have to use the counter anyway. But if you can check in online it may then just be a case of the self serve machine printing your BP and off you go to security and immigration
That sounds like the most optimal plan; check in online and then use a mobile counter to get my paper boarding passes. My flight is Thursday so I’ll report back and let you all know how it goes!
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Old Apr 17, 2023, 12:56 am
  #1855  
 
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Originally Posted by KingCanute
QR ground staff are keen to direct you to use the self serve check in machines at BKK these days, so you can try that first and then try the counter if it says you're too early.
I exited on EK about 6 weeks ago (and re-entered on QR) and the self serve machines were indicated for the airlines as per the pic. Has QR (and any others) been added, or was the pic just wrong, or maybe they have their own system?

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Old Apr 17, 2023, 2:15 am
  #1856  
 
Join Date: May 2021
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Originally Posted by ft101
I exited on EK about 6 weeks ago (and re-entered on QR) and the self serve machines were indicated for the airlines as per the pic. Has QR (and any others) been added, or was the pic just wrong, or maybe they have their own system?

3 weeks ago staff were asking people to use a set of machines directly in front of the QR desks, and then proceed to bag drop or security if no bags. Sorry, I don't know if this is a separate system to the much longer standing one in your picture, I'll check when I go through again next week. It wouldn't work for me anyway as I needed a document check, but despite the 3 early evening departures the queues for all classes at the manual desks were noticebly shorter than usual. So the machines do appear to be speeding things up.

My other current top tip is to use the new(ish) fast track security up by the domestic check in desks if the one nearer the QR desks looks busy. It's light and airy and seems largely undiscovered thus far. I have had my pick of scanners and immigration desks with never anyone in front of me every time I have used it since it opened.
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Old Apr 19, 2023, 7:21 pm
  #1857  
 
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Are there separate self service machines for F/J/Y pax, or just a single bunch of them? To be honestly, I’d rather use an in person check in desk but if the machines are the only way I’d be able to check in early, then guess I have no other options. Irregardless, I’ll report back later today/tonight.

Also, KingCanute I thought the fast track immigration lines at the left of the airport were only for TG J and F pax since I think it leads directly to the TG lounge?
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Old Apr 19, 2023, 8:28 pm
  #1858  
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Haven't transited BKK in years, so please pardon my ignorance

Arriving on TG international flight and departing on QR, 2 separate tickets and carry on only. Does QR have an airside transit desk, or do I need to clear immigration to check in at the regular desk?
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Old Apr 19, 2023, 8:57 pm
  #1859  
 
Join Date: May 2021
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Originally Posted by fender5787
Are there separate self service machines for F/J/Y pax, or just a single bunch of them? To be honestly, I’d rather use an in person check in desk but if the machines are the only way I’d be able to check in early, then guess I have no other options. Irregardless, I’ll report back later today/tonight
When you get to the check row that QR are using (I think it might be N now, it was easier to remember when it was Q), the order of desks has moved around. J/F desks used to be the first ones, closest to the front of the building. They are now at the other end of that check in row (or were a few weeks ago...). As you walk past the roped off queueing area for Y you will likely be stopped by ground staff and invited to use one of the machines. This was new to me so I didn't notice if they were different for each travel class, I suspect not. I guess you could always say no thanks and go directly to the J/F desks anyway.

Originally Posted by fender5787
I thought the fast track immigration lines at the left of the airport were only for TG J and F pax since I think it leads directly to the TG lounge?
This perception may be part of why that security channel remains largely undiscovered

It is a regular fast track for all who qualify. There's a separate crew channel there too, but lots and lots of space, plenty of scanners and immigration desks, and after the passport check you walk down a ramp into the main airside retail area, coming out roughly around the opposite end of the D gates to where the QR lounge is located. If the normal channels aren't busy then you might not fancy the walk, but it has always been a breeze for me, and the staff there seemingly less hassled and more friendly.
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Old Apr 20, 2023, 2:22 am
  #1860  
 
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Is BKK one of the most popular routes for QR?
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