Refund Request
Apr 7, 2012 | 5:48 pm
#2
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
Apr 7, 2012 | 6:36 pm
#3
Original Poster
Join Date: Apr 2012
Posts: 11
I booked a ticket departing May 6th from YUL to BKK.
I filled the refund form 5 days ago and still no answer.
I booked this ticket using a Privilege Club member #.
Will there be a penalty fee? From what I have read and because I filled the form in less than 48 hours after reservation, no penalty would occur.
Will that make any difference with my request?
Thank you very much.
I filled the refund form 5 days ago and still no answer.
I booked this ticket using a Privilege Club member #.
Will there be a penalty fee? From what I have read and because I filled the form in less than 48 hours after reservation, no penalty would occur.
Will that make any difference with my request?
Thank you very much.
Apr 7, 2012 | 7:41 pm
#4
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
I booked a ticket departing May 6th from YUL to BKK.
I filled the refund form 5 days ago and still no answer.
I booked this ticket using a Privilege Club member #.
Will there be a penalty fee? From what I have read and because I filled the form in less than 48 hours after reservation, no penalty would occur.
Will that make any difference with my request?
Thank you very much.
I filled the refund form 5 days ago and still no answer.
I booked this ticket using a Privilege Club member #.
Will there be a penalty fee? From what I have read and because I filled the form in less than 48 hours after reservation, no penalty would occur.
Will that make any difference with my request?
Thank you very much.
Apr 7, 2012 | 7:44 pm
#5
Join Date: Dec 2011
Location: Bangkok, Thailand
Programs: Privilege Club
Posts: 350
You can send your enquiry about the refund status by informing your electronic ticket number or booking reference number to [email protected]
Best regards,
Alex
The Qatar Airways Community
Apr 7, 2012 | 9:46 pm
#6
Original Poster
Join Date: Apr 2012
Posts: 11
Yes Alex, I have e-mailed them yesterday.
Hopefully they will get back to me soon with good news.
I called and they all said that I had to wait for a confirmation by e-mail only for refund matters. Hopefully the refund will be credited soon without any penalty as I have filled the form in less than 48 hours after the online reservation.
I will cross my fingers but the wait is long as it is still uncertain.
Thank you for your reply.
Hopefully they will get back to me soon with good news.
I called and they all said that I had to wait for a confirmation by e-mail only for refund matters. Hopefully the refund will be credited soon without any penalty as I have filled the form in less than 48 hours after the online reservation.
I will cross my fingers but the wait is long as it is still uncertain.
Thank you for your reply.
Apr 8, 2012 | 6:56 am
#7
Original Poster
Join Date: Apr 2012
Posts: 11
Hi PhilMTL,
You can send your enquiry about the refund status by informing your electronic ticket number or booking reference number to [email protected]
Best regards,
Alex
The Qatar Airways Community
You can send your enquiry about the refund status by informing your electronic ticket number or booking reference number to [email protected]
Best regards,
Alex
The Qatar Airways Community
The answer I received from Privilege Club Team (SVC) :
Thank you for your email.
In case of any missing miles, kindly send us your scanned copy of ticket
and boarding pass via email in pdf and jpg format. On the receipt of the
same we will verify and credit flights in your account. Please note that
we are unable to trace your flights details as per the ticket number and
booking reference provided by you.
In case of any other request, kindly elaborate on the same.
---
I don't think they understand. Weird.
Last edited by PhilMTL; Apr 8, 2012 at 7:01 am
Apr 8, 2012 | 7:01 am
#8
Join Date: Dec 2011
Location: Bangkok, Thailand
Programs: Privilege Club
Posts: 350
All my information were in the e-mail. The answer I received :
Thank you for your email.
In case of any missing miles, kindly send us your scanned copy of ticket
and boarding pass via email in pdf and jpg format. On the receipt of the
same we will verify and credit flights in your account. Please note that
we are unable to trace your flights details as per the ticket number and
booking reference provided by you.
In case of any other request, kindly elaborate on the same.
---
I don't think they understand. Weird.
Thank you for your email.
In case of any missing miles, kindly send us your scanned copy of ticket
and boarding pass via email in pdf and jpg format. On the receipt of the
same we will verify and credit flights in your account. Please note that
we are unable to trace your flights details as per the ticket number and
booking reference provided by you.
In case of any other request, kindly elaborate on the same.
---
I don't think they understand. Weird.
Please kindly forward that e mail you just recieved and advice your ticket number starting with 157 xxxxxx to [email protected] so that i can preliminary check for you and follow up this case for you. Please refer it is an enquiry from FlyerTalk.
I look forward to assisting you soon
Best regards,
Alex
The Qatar Airways Community
Apr 10, 2012 | 6:12 am
#12
Original Poster
Join Date: Apr 2012
Posts: 11
After a week, still no refund. They keep transferring my requests to Privilege club and I received this e-mail from them today :
Thank you for your email.
We wish to inform you that we would appreciate if you could elaborate and resend your request, on the receipt of the same we will verify and inform you accordingly.
---
All I want is a normal REFUND!
Thank you for your email.
We wish to inform you that we would appreciate if you could elaborate and resend your request, on the receipt of the same we will verify and inform you accordingly.
---
All I want is a normal REFUND!
Apr 10, 2012 | 6:19 am
#13
Join Date: Dec 2011
Location: Bangkok, Thailand
Programs: Privilege Club
Posts: 350
After a week, still no refund. They keep transferring my requests to Privilege club and I received this e-mail from them today :
Thank you for your email.
We wish to inform you that we would appreciate if you could elaborate and resend your request, on the receipt of the same we will verify and inform you accordingly.
---
All I want is a normal REFUND!
Thank you for your email.
We wish to inform you that we would appreciate if you could elaborate and resend your request, on the receipt of the same we will verify and inform you accordingly.
---
All I want is a normal REFUND!
Already remind them twice about your case. i will expedite with the relevant department again tomorrow. Hopefully, I can finalize formyou tomorrow.
Best regards,
Alex
The Qatar Airways Community
Apr 10, 2012 | 9:17 am
#15
Join Date: Dec 2011
Location: Bangkok, Thailand
Programs: Privilege Club
Posts: 350
Already email to inform you for further action that the refund will be proceeded within 24hours and I will keep you informed for the development.
Best regards,
Alex
The Qatar Airways Community
http://www.qatarairways.com/global/e...community.page